Ratings based on 362 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Beaufort, SC

Would not recommend anyone to stay here!

Posted Feb 27, 2017
Pros: the only thing that was satisfying was the cleanliness of the room.
Cons: too much to type
When you think of a Crowne Plaza you think of fancy or you may think of luxury even. Well, this was my 1st time staying at a Crowne Plaza and lets just say I am not in a hurry to go back. All the vending machines were empty and when I asked where can I get a drink the clerk said you can walk across the street to a gas station!! It was 11pm at night. We called at 10pm to order late night room service and after being on hold for 5 minutes or so I was told it was unavailable and that I can order from the bar but I had to come down from the room to get it. My 5 yr old son was sick with a fever and vomiting!!! So when I went to order the food from the bar the bartender acted like it was a chore to serve me because I wasn't ordering an alcoholic beverage and slammed the book down in front of me. There were 3 ppl sitting at the bar so they weren't busy. The next morning I told my concerns to an older lady who was extremely nice by the way which was the only nice person there, said they were probably out of drinks because they had a large church party there, which isn't an excuse. You should please every guest, right??? She explained that the clerk from the night before should have offered me a drink because they have them in the back. I wasn't offered a drink obviously. The pictures are way better online. Looks nothing like that in person. The pool looks rather large as well and that was a disappointment. Never again!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Predictable Excellence

Posted Feb 20, 2017
The Crowne Hotels have excellent beds! If a good sleep is in order, then this is the hotel chain. This one in JAX pours a nice drink too. 😉
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Florida

Great Business Hotel, Close to Airport

Posted Feb 20, 2017
Everything was Clean, rooms are spacious and comfortable.Staff are friendly. Hotel is close to interstate and airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
This hotel is a bit pricy but the place is hard to find, we passed by at night, have to get direction Inside another hotel
5 out of 5
Recommended
for Families
by A verified traveler from Atlanta

Excellent hotel close to my friends/family in FL

Posted Jan 3, 2017
Pros: all ammenities
Cons: nothing at this time
Location: Family lives in the area of Jacksonville - excellent meeting group for a reunion
My friends and I really enjoyed our over night stay in your hotel. The location was excellent for us to meet up with family in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 9, 2016
Friendly, courtous staff; Older hotel but room was comfortable, clean. Heating/ventilation a little noises. Easy on and off Route 95,
5 out of 5
Recommended
for Everyone
by A verified traveler

We arrived at 2am ? due to flight delays

Posted Dec 9, 2016
Continued ~ we experienced a great nights sleep. We didn't take advantage of the breakfast but wished we had
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 8, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Beach

Great stay but hard bed

Posted Nov 27, 2016
Other than this particular bed being too hard (we have stayed on other rooms where the bed was good), the stat was perfect.
2 out of 5
by A verified traveler from US

Posted Nov 23, 2016
Coffee machine in my room was not working. I called twice .They promised to send some one to the room but never did. Told me you can get coffee in the lobby. I got it from there but It was not free!!