Ratings based on 947 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from o

Great hotel

Posted Jun 5, 2017
Had an amazing time close enough to my concerts venue I could just walk right across the bridge no problem
Comment from Hotel Management
Jun 6, 2017 by General Manager , Hotel Management
Thank you for the wonderful review. We're so glad our location worked well for you and that you appreciated being so close to your concert venue. Thanks for being our guest, and we look forward to your next visit at DoubleTree by Hilton Hotel Jacksonville-Riverfront. Shawn D. Frisbee, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great Staff

Posted May 27, 2017
Pros: The Valet.
Cons: Room service was not the best on this stay. The guy who answered the phone was so rude and disinterested that I decided to go to Ruth Chris instead.
The Front Desk Staff was very accommodating and supportive. They made me feel welcomed and seemed to sincerely care about my comfort and experience.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Charles, thank you for staying at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are glad you had an overall pleasant experience with our staff. Our team will be happy to hear your feedback. However, we apologize for your disappointment with one of our associates. Your comments will be used to improve our service delivery. We hope to see you whenever your travels bring you this way again! Shawn D. Frisbee, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hilton head island, sc

Nice hotel, would def stay here again

Posted Apr 26, 2017
Near water taxi and skyrail. Great staff, clean rooms
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thanks so much for the excellent review of DoubleTree by Hilton Hotel Jacksonville-Riverfront. We agree that our downtown location on the St. John's River is the perfect situation for exploring the exciting attractions. It was our pleasure hosting you, and we look forward to welcoming you on your next visit. Shawn D. Frisbee, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from md

Reasonable hotel on river walk.

Posted Apr 16, 2017
Clean, comfortable hotel with pleasant staff in good location, and a lovely pool overlooking river. Sadly, one of our two rooms was opposite the noisy elevator and the other opposite the ice machine. The elevator was busy through the night, disturbing sleep all night long. Reject your room immediately if near elevator!
Comment from Hotel Management
Apr 16, 2017 by General Manager, Hotel Management
Thank you for your review. We are pleased you enjoyed your overall stay but sorry there were a few issues causing you concern. We apologize for the inconvenience and hope you will give us another opportunity to provide you with the wonderful experience you should always expect from us. We hope to welcome you back soon. Shawn D. Frisbee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
We had a great stay and would recommend this hotel to all of our friends and family.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are delighted you thoroughly enjoyed your stay and were satisfied with all that we have to offer. We greatly appreciate your recommendation and hope to be your hotel of choice every time you visit our area. Shawn D. Frisbee, General Manager
2 out of 5
by A verified traveler

Posted Mar 27, 2017
I spend to much money for the room and by the end its nothing
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Thank you so much for your feedback. Our team strives to ensure an exceptional experience for each guest, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Shawn D. Frisbee General Manager
5 out of 5
by Carrie

Beautiful View

Posted Mar 15, 2017 on Hotels
Everything was great but the bathroom had someones hair all over it :l
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Carrie, it was a pleasure to have you as our guest at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are glad you had a nice time with us and enjoyed the view. That being said, we are sorry for oversights in the housekeeping service during your stay. Your feedback has been shared with the team. Thanks for being our guest, and look forward to your next visit. Shawn D. Frisbee, General Manager
3 out of 5
by A verified traveler from Texas

It was ok but not great

Posted Mar 14, 2017
Pros: Location
Cons: Rooms are small
We selected this based on the location. It was ok but for the price we paid, it would have been better. Overall nothing great but nothing to compare either. Room was little small.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are glad that our location was perfect for you and that overall you enjoyed your visit. We hope to see you again soon. Shawn D. Frisbee General Manager
5 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Thanks for the perfect rating. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. Shawn D. Frisbee, General Manager
2 out of 5
by A verified traveler

Sucked

Posted Mar 13, 2017 on Hotels
This was not the Doubletree stay that I expected! First of all you had to pay for parking, No mini microwave, refrigerator, or coffee maker available. No Free continental nor full breakfast! However the check in and check out was smoothe so that was Good!
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you so much for your feedback. Our team strives to ensure an exceptional experience for each guest, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Shawn D. Frisbee General Manager