Fantastic staff and service, terrible cleanliness
Posted May 5, 2016 on Hotels
The hotel staff was absolutely fantastic. We arrived much later than anticipated, 5am rather than midnight, and the census had already been run and kicked our reservation out. However, the desk clerk was able to get us a room and checked in within minutes. He was wonderful, professional and caring.
The only complaint really is that this hotel is in dire need of renovation. I have stayed at many Choice hotels, and they are budget friendly but always clean and comfortable. This particular Econolodge failed on both counts. The room was dirty, there were visible cigarette burn holes in the carpet and bedding even though it was a non-smoking room. The shower was straight up rusty and gross, and the room smelled like mold upon entry. The public areas of the hotel were just fine, but we were shocked at how uncomfortable the beds were, and how tiny. I would give this hotel a much worse review if it weren't for the amazing staff who made our stay comfortable in spite of the hotel flaws.
The neighborhood is actually great. 10 minutes to the beach, 10 minutes to get into town, it's directly in the middle of both. It's in a more suburban spot, but everything was so accessible. On location I would give very high marks.