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Rating 10 - Excellent. 531 out of 1001 reviews" "
10 - Excellent
531
Rating 8 - Good. 219 out of 1001 reviews" "
8 - Good
219
Rating 6 - Okay. 117 out of 1001 reviews" "
6 - Okay
117
Rating 4 - Poor. 68 out of 1001 reviews" "
4 - Poor
68
Rating 2 - Terrible. 66 out of 1001 reviews" "
2 - Terrible
66
8.4/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Tracy
Traveled with group, Traveled with partner, Traveled with family
The hotel was clean. The staff were friendly and accomodating. Happy hour drinks were good, but the snacks were lacking. There was only some type of chex mix type of snack. Breakfast was amazing as usual!
Tracy
Stayed 1 night in Mar 2024
10/10 Excellent
Greg
Apr 20, 2024
Liked: Cleanliness
Greg
Stayed 2 nights in Apr 2024
8/10 Good
Victoria
Traveled with family
Apr 14, 2024
The hotel and common areas were very nice.
Victoria
Stayed 2 nights in Apr 2024
8/10 Good
Leslie
Traveled with partner
Apr 8, 2024
Liked: Cleanliness, staff & service, amenities
Wonderful staff. Breakfast was incredibly busy, which wasn't unexpected, but set up for condiments, could have eased the traffic in the main area where folks were trying to get food. The salt and pepper shakers were very grimy and felt like they hadn't been wiped down in ages.
Leslie
Stayed 2 nights in Apr 2024
10/10 Excellent
Donna, Muscatine
Traveled with family
Apr 8, 2024
I was impressed by the staff. Kind, courageous and fun to chat with. My room was nice and comfy. It is a huge property and I am amazed at how picked up and clean it was. Especially since it was a busy weekend!
Didn’t like the fact they wouldn’t give you a tray to carry your plates.
Linda
Stayed 1 night in Apr 2024
8/10 Good
Tamika
Apr 7, 2024
Liked: Cleanliness
Tamika
Stayed 1 night in Apr 2024
8/10 Good
Lucy
Apr 6, 2024
Liked: Amenities
We stayed for one night. We had no problems checking in. It was a very busy hotel the night we stayed. I would recommend asking for a room that is not on the front of the hotel. The street noise was very loud until about 10:30pm. The room was nice. The bathroom was small and needed some updating. The cocktail reception and breakfast was good as well. Jose who was bussing tables at breakfast was very kind and helpful.
Would have gotten an excellent if they had coffee in the rooms. I requested cafinated coffee and they where out , said theyd get some later and they still delivered decafe. And where was the hair drier? Room was very hot , No outside bences? Paid a lot for this place and it lacked what I could have gotten from a less expensive hotel.
april
Stayed 1 night in Apr 2024
10/10 Excellent
Anthony
Apr 2, 2024
Anthony
Stayed 1 night in Apr 2024
10/10 Excellent
Omar
Traveled with family and small children, Traveled with family
Property in general was good
However, having basic allergies, the room wasn’t really cleaned… not dusted at all, coffee maker was iffy and carpet wasn’t vacuum properly, either mail or skin debris or whatever.. not very sanitary.
I have pictures and would love for a manager to reach out to me . Being a Hilton member, I was a bit disappointed. Thank you,
BRIGITTE
Stayed 2 nights in Mar 2024
Response from Angela on Apr 1, 2024
Thank you Brigitte for taking the time to share your feedback with us. We're delighted to hear you enjoyed your overall stay with us. However, we sincerely apologize for any cleanliness issues you encountered in your room. Providing a clean and comfortable environment is of the utmost importance to us, and we regret that we fell short of meeting your expectations. Please rest assured that we have already addressed your concerns with our team to ensure that such lapses do not occur in the future. We appreciate your valuable feedback as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Nicole
Traveled with family and small children, Traveled with family
The staff was friendly, the rooms were spacious and clean, there’s parking on the premises, location has everything you need nearby, and the complimentary breakfast surpassed my expectations. I will recommend this hotel!! Can’t wait to stay there again!
Very nice stop for us. The complimentary drink card was just what my husband and I needed for a good night of relaxation. Pool , hot tub all wonderful.
We enjoyed our stay very much. The property and staff were A plus. Especially Pamela at the front desk, she was more than helpful and helped make our stay perfect!
Dustin
Stayed 1 night in Mar 2024
6/10 Okay
jamal
Mar 24, 2024
Disliked: Cleanliness
Rooms are large and good but bathrooms to small and not very clean .bathroom fan won’t stop and makes noise all night , found a bug in bathroom.
We arrived after 7pm and they still didn’t have our room ready. They put us in a double full size room instead of a double Queen.
Mark
Stayed 1 night in Mar 2024
Response from Angela on Mar 20, 2024
Thank you for taking the time to share your experience with us. We deeply regret that your stay did not begin as smoothly as we had hoped. Please accept our sincerest apologies for any inconvenience caused by the delay in having your room ready upon check-in and for not receiving the room type you had anticipated. We understand how frustrating it can be to arrive and find your accommodation is not yet prepared. Your feedback is invaluable to us, and rest assured, we are addressing this issue with our team to ensure we improve our efficiency in preparing rooms for incoming guests. If you need any further assistance do not hesitate to reach out to the hotel directly and ask to speak to the Manager on Duty.
10/10 Excellent
Adam
Mar 18, 2024
Wow. Exceeded our expectations, especially the omelette bar. We were so surprised by the free breakfast.
My honest review (no emotion) is as follows: I enjoyed the hotel. The price per night was reasonable. The staff seemed knowledgeable and professional. The parking is very limited when the hotel is full. We had to keep driving around the building until someone just happened to be leaving. They did not have enough pack and plays (cribs) so my twin 3 month olds slept on the floor on a pallet of covers I made. I should have brought my own, but I’ve never had a problem before so it crossed my mind. I did see a roach crawl on my wall my second night, which was disturbing. I called the front desk to express my concerns about the roach because my kids were on the floor, but they still didn’t have any cribs. The fitness center was nice and convenient. The bathrooms in the lobby were clean. The free breakfast had a lot of options.
Was a great hotel. Very friendly staff. The breakfast was also great. The only complaint from me is that they need to put 6 towels in the suite since it does sleep 6.
Hotel was clean and nice. Staff was really nice and made checking in smoothly room wasn’t ready to check in when arrived so they offered us late check out ! We definitely stay again
We were on the third floor and a bunch of kids were running around the hotel while their parents were in the common area, laughing and talking loud enough we could hear their conversations. No one thought from the staff to go ask them to quiet down. This wasn't at 8pm, it went on well into the morning (1am) Other than that everything was great.
Amy
Stayed 1 night in Feb 2024
10/10 Excellent
Katherine
Traveled with partner
Feb 1, 2024
Liked: Cleanliness, staff & service
Scenery, room and onsite hotel was great! our room was very cozy and clean. One exception though. The pool and jacuzzi really need a cleaning. The pool was murky, and the Jacuzzi had some type of white cream of the sorts floating in it.
The rooms are well beyond needing a refresh. A majority of the power outlets didn’t work, the AC ran full cold for our 2-day stay - ever got cool, and the bedding was worn out. I expected better for an Embassy Suites.
The atrium area is very noisy so refined l recommend you choose a room in the corners for quiet.
I love this hotel! I have been coming here for years. I have never had any real problems. The staff is very friendly and helpful.
Shajunia
Stayed 2 nights in Jan 2024
4/10 Poor
Frank, orlando
Traveled with family and small children
Jan 21, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
My family and I really enjoy the embassy suites. We actually seek them out when traveling. However this time was different because of a few reasons. Between the evaluators not working or not enough blankets in the hotel to give us, to the toilet getting clogged and not allowing us a later checkout. Again we love the hotels, this time was just a little frustrating.