Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Georgia
TerriblePosted Mar 19, 2018
first, the room had an odor of stagnant water only to find out later the shower would not drain properly. The continental breakfast was terrible the staff was not prepared for guest at the time of service. Children running throughout the building without supervision all hours of night and nothing was done. #notahappycustomer.
by A verified traveler
A Terrible Experience....Management Does Not CarePosted Mar 17, 2018
Where to begin? My reservation was lost. I had a credit card and a confirmation email but they made me sit in the lobby instead of just putting me in a room. The front desk staff were rude and wrote this off as "happens all of the time". When I was given a room it was not what I prepaid for (a King). Transferred then to a room with a King that reeked of smoke. The next morning housekeeping walked in at 745 am while I was getting out of the shower. Then to top it off, they presented me an invoice that did not reflect that I had prepaid. Issues happen. The most concerning part to me was the overall apathy of management.
by A verified traveler
Very DisappointingPosted Feb 28, 2018
Pros: Close to our Grand children's school
Cons: Furniture, carpets, Bathroom!!!
We've stayed at other Embassy Suites and decided to try this one. We were quite disappointed. The hotel is in major need of updating, but the room wasn't very clean and I felt buggy the whole time I was there. The carpeting was older than I am, especially in the hallways. Come on Hilton, spend some money on this place! We will not be staying here again!
for Everyoneby A verified traveler
Posted Feb 28, 2018
clean room, comfortable bed, friendly staff. manager's reception is the best thing since sliced bread.
for Everyoneby A verified traveler from florida
Comfortable for familyPosted Jan 28, 2018
Mostly the hotel is very good. We specifically stayed here due to the indoor pool and nice breakfast. It is good to have the extra room near the hallway because we were able to close the bedroom door to help shut out hallway noise. The hot tub was under construction.
for Everyoneby A verified traveler from Dubai
Good Hotel Nice LocationPosted Jan 25, 2018
I wish the bathroom was bigger very small as the rooms are big and spacious
for Everyoneby A verified traveler from St Augustine, FL
great night's stay, no issuesPosted Jan 10, 2018
great hotel room, easy check-in process ...............................................................................
for Everyoneby A verified traveler from Tampa Fl
Beautiful hotelPosted Dec 31, 2017
Definitely would love to stay here again. !!!!!!!! !!!!!! !!!!!!!! !!!!!!!!!
for Everyoneby A verified traveler from Bahamas
Great Hotel for familiesPosted Dec 31, 2017
Let me start by sayibg free omlette bar!!! The gentleman who checked us in was dun and accomadating. Awesome hotel. Clean and neat and well decorated
for Everyoneby A verified traveler from Grand Rapids,MI
Excellent travel stopPosted Dec 29, 2017
I enjoyed the adult beverages during the open reception on our day of arrival.