Ratings based on 190 Verified Reviews

2.7 out of 5
54% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
It was ok parking lot was kinda pack. And the bath tub was a little dirty but I'll stay again if needed down the road
Comment from Hotel Management
Jun 29, 2017 by General Manager , Hotel Management
Thank you for staying at Extended Stay America - Jacksonville – Baymeadows. We are glad you were overall pleased with your experience, except for the few issues you encountered. We will address your concerns appropriately. Thanks for your business. We look forward to your return. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

clean hotel

Posted May 10, 2017
Pros: clean
Cons: everything fine
Location: plenty of restaurants
everything was good and staff helpful... location ideal for the traveler being next to I-95
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Gary, it's so nice to read the wonderful review about your stay at Extended Stay America - Jacksonville – Baymeadows. We are delighted you loved our location close to I-95 and appreciated our service and well-kept facility. Your feedback is the best performance measure we have, so thanks again for taking the time to post your comments. We hope to see you again soon! Sincerely, General Manager
5 out of 5
by A verified traveler

Comfortable

Posted Apr 17, 2017 on Hotels
Very comfortable
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
We are so pleased you had a great stay at Extended Stay America - Jacksonville – Baymeadows. It’s our pleasure knowing you had a great stay and enjoyed being with us. We hope to welcome you back soon. Sincerely, General Manager
5 out of 5
by Monique

Posted Apr 16, 2017 on Hotels
It was a nice getaway from the hussle and bussle of family and work!!
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
Monique, thank you for your awesome feedback! We are so glad Extended Stay America - Jacksonville - Baymeadows offered you an enjoyable getaway. We appreciate you sharing your experience online and hope to have the opportunity to welcome you back. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Panama City Beach, Florida

Not as bad as I am about to make it sound.

Posted Apr 6, 2017
Pros: Grab and go breakfast
Cons: Supply kitchen equipment (dishes, cutlery, pots and pans.
Location: Easy to get to. I followed my GPS and it took me right there. There is a fast food restaurant on the corner.
For the price, the room was acceptable. However, if you book this hotel you need to travel heavy. Although it is advertised as having a kitchen, it is impossible to use that kitchen when there is absolutely no cutlery, dishes, or pots to cook in. I guess I was supposed to bring my own. When I say there was nothing, I am saying that the kitchen cupboards are completely bare. So if you want to use the kitchen you need to bring kitchen equipment. That night I was a little cool and looked for a second blanket. There was no second blanket or bedspread, so if you like a second blanket you'd better bring one. The water smells and tastes bad, so bring water. There were two little cockroaches living in my room (maybe more, but I only saw 2, and I saw then several times). I know they weren't the same one because the one in the kitchen was bigger than the one in the bathroom. But hey, this is Florida and cockroaches exist here. Maybe you should bring bug spray. The staff was friendly but boisterous. The grab and go breakfast was muffins, granola bars, and grits -- perfectly fine for me. This was not the Taj Mahal, but for the price the room was fine.
Comment from Hotel Management
Apr 8, 2017 by General Manager, Hotel Management
Lorna, thank you for your candid feedback. We are pleased to know you enjoyed your overall stay. However, I am sorry for the cleanliness issue you experienced during your visit. I have shared your concerns with my housekeeping team to ensure no future guest experiences the same. Please know, To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to welcome you back soon. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Mar 31, 2017 on Hotels
Comment from Hotel Management
Apr 2, 2017 by Manager, Hotel Management
Thanks so much for the wonderful rating. We are glad to see that we met all your expectations for a comfortable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Jacksonville – Baymeadows. Sincerely, General Manager
3 out of 5
by Pat

Extend your Stay at this great place

Posted Mar 27, 2017 on Hotels
A great place to stay for the money, convenience, and great staff.
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Pat, thank you for your nice comments regarding your stay at our hotel. We are happy to know you liked our hotel and the great value we offer. It was a pleasure serving you, and we hope to have another opportunity to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017 by Manager, Hotel Management
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by Steve

Rude and unprofessional!

Posted Mar 17, 2017 on Hotels
I requested a non-smoking room and was told when I arrived that my room was not available. I had to wait while the agent went to clean a room for me which turned out to be a smoking room which I did not request! The agent was quite rude!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Steve, thank you for letting us know about your stay. I am extremely disappointed to read your concerns and apologize for our staff member being rude to you. I know our team genuinely cares about providing an enjoyable visit to all of our guests, so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated moving forward. I regret this unpleasant experience, and please consider giving us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us another chance in the future to serve you better. Sincerely, General Manager