Room was not very clean and had bugs. Hotel staff avoided residents. Had to ask for utensils and room supplies including tp.
Positive point is the hotel is walking distance to restaurants and shopping.
Recommend other Suburban though driving is necessary to get to restaurants and shops as staff is welcoming, very helpful, and facilities are clean and ready for residents.
Comment from Hotel Management
Dec 28, 2016 by General Manager , Hotel Management
Thank you for your candid review, we apologize for the cleanliness issue you encountered in your guest room and for your less than satisfactory experience with our staff. Our team is committed to providing clean, comfortable and well maintained suites along with excellent service, and we apologize for falling short. Please know your feedback has been shared with the entire team to ensure a review of our processes. It is our goal to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will consider choosing us again when your travels bring you back our way.