Ratings based on 107 Verified Reviews

3.6 out of 5
70% of guests recommend
3.6 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from NC

a little disapointing.

Posted Jan 16, 2017
Room was smaller than expected, closet had a curtain for a door.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for your stay with us. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us, we hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler

Hotel Review

Posted Dec 27, 2016
Room was not very clean and had bugs. Hotel staff avoided residents. Had to ask for utensils and room supplies including tp. Positive point is the hotel is walking distance to restaurants and shopping. Recommend other Suburban though driving is necessary to get to restaurants and shops as staff is welcoming, very helpful, and facilities are clean and ready for residents.
Comment from Hotel Management
Dec 28, 2016 by General Manager , Hotel Management
Thank you for your candid review, we apologize for the cleanliness issue you encountered in your guest room and for your less than satisfactory experience with our staff. Our team is committed to providing clean, comfortable and well maintained suites along with excellent service, and we apologize for falling short. Please know your feedback has been shared with the entire team to ensure a review of our processes. It is our goal to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will consider choosing us again when your travels bring you back our way. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Eww

Hugs

Posted Dec 25, 2016
The hotel room was nice until i had to take a shower and the tub was clogged and would not drain. I saw a roach on the kitchen counter also. However the staff was very nice and it was an easy check out and check in.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay. We are happy your overall stay was enjoyable and that you liked our courteous associates. However, we are sorry you had several problems with your suite. We will address the concerns you mentioned with the respective teams to make sure we are consistently following the policies and procedures. Thank you once again, we hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 22, 2016
Nothing but great. They had a great staff and it was cheap and very pretty.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Jacksonville - Camp Lejeune. It's so nice to know you found us to be of good value and that you were pleased with the exceptional service from our staff. Thanks again for choosing us, we look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Families
by A verified traveler from US

Visit to son at

Posted Nov 21, 2016
Cons: Internet connect was super slow. This was my personal experience, but that my differ for others.
Location: Close to the Marine base to see son, good restaurants close by.
Front desk accommodating. Rooms clean. Overall comfortable. Price was very good.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Jacksonville - Camp Lejeune for your visit and for sharing your comments. We are happy that you liked our front desk service, affordable rates and our convenient location which was perfect for your needs. It was a pleasure having you stay with us, and we hope you will choose us again in the future! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Where's the ice?

Posted Nov 11, 2016
Pros: Almost everything.
Cons: Why no ice machine !!! ???
Jon, who was the desk clerk at check-in, was EXCELLENT! The only negative comment we had is this: Never, in my entire life, have I ever stayed at a hotel that DID NOT HAVE AN ICE MACHINE for the convenience of its guests!!!!
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thanks so much for your feedback regarding your stay at Extended Stay America Jacksonville - Camp Lejeune. We are glad to see you enjoyed your overall visit. We will definitely share your compliments with Jon as well. We also appreciate your observation and concern. Thanks for being our guest and hope to see you the next time you are in the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 10, 2016
Pros: It's affordable!
Great affordable hotel! It's a steal for the price!
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
We appreciate you choosing to stay at Extended Stay America - Jacksonville - Camp Lejeune and for taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our hotel, we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 9, 2016
Pros: This hotel and staffing was very welcoming and the stay was comfortable.
Cons: Asked for a nonsmoke room but my room smell of cigarettes.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thanks so much for taking the time to review your stay at Extended Stay America Jacksonville - Camp Lejeune. We're glad to know you loved your visit, especially the hospitality of our associates. That being said, we regret the smoke odor in your room. We have addressed the issue with our housekeeping team as well. Thank you for being our guest. We can’t wait to welcome you back. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2016
Good price point, good location a few minutes from the base main gate. The hotel needs a little TLC, but i can't really blame the staff who are helpful and friendly. During our stay, they happened to have some rowdy guests that enjoyed yelling and throwing things at each other while smoking. The room does smell of cigarettes. Would recommend if you have a tight budget.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Our thanks for taking the time to post a feedback about your stay at Extended Stay America Jacksonville - Camp Lejeune and for recommending us. It's nice to read that you liked our location and the excellent value we offer in the area. We are glad your overall visit was pleasant and hope you will visit us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 31, 2016
Pros: When I walked in it had a scent of a laundromat which means clean to me.
Cons: The bed pilliows. Also the airvent in the bathroom sounded like a plane was landing.
Location: A lot of stores and restaurants. Even walking distance.
I was very comfortable and everything was very clean. Although they need to improve the bed pillows.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
We appreciate your 4-star feedback of Extended Stay America Jacksonville - Camp Lejeune. We are absolutely delighted to read that you loved our location and your fresh room. We also acknowledge your suggestions. Thanks so much for choosing to stay with us. We can’t wait to welcome you back. Sincerely, General Manager