Comment from Hotel Management
by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I will retrain our housekeeping staff and make sure we are implementing deep cleaning procedures. I will also ensure that we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.