Posted Dec 14, 2016
Seems the hotel is a training facility, so staff are friendly but not everything runs smoothly. I arrived at 1AM and had to check on a business message and it took 3 phone calls to the front desk before I was given the right wifi password. Room was spacious, clean and a good deal for the price point. Try 'bb's restaurant' just down the street - great cocktails and contemporary Southern food. The Southern Grilled is a favorite with locals for breakfast and lunch - big servings and is several blocks away. Southern The Treaty Oak, an awesome tree, is a couple of blocks away.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your review. It is great to read that you enjoyed your spacious and comfortable suite as well as the convenience of many dining options around our hotel. However, we apologize for the service issue you experienced, we've shared your comments with our team to ensure a better experience moving forward. We appreciate your business and hope to see you again soon at Extended Stay America - Jacksonville -Riverwalk - Convention Center.