Hotel in Jacksonville
Posted Sep 21, 2016
We were there 4 nights, would have left the first night if possible. Room did NOT even have a coffee pot, or classes/cups. Had to ask 2 times for stuff to use in the room with a microwave, stove top and frig! The put out staff finally got us 2 plates, 2 bowls, 2 super crappy spoons, forks, and knifes, and 2 cups and a tiny coffee pot. For an extended stay, they provided NOTHING.
In addition, the walls are super thin, we could here our neighbors TV, Radio, and personal talk late into the night!
Not over clean, carpet was really nasty and many broken non-working things in the room. It was in an OK part of town.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your review. I am disappointed to hear that your stay did not live up to your expectations. I am sorry for the slow and inhospitable service received from our front desk when requesting your kitchen items. We keep these items upon request so that they are always clean for the next guest. That being said our staff should be fulfilling your requests promptly and with a smile. I have shared your comments with them to be sure we are always providing the best services possible. I do hope you will reconsider a stay with us so we can show you a much improved experience next time.