Outdoor pool

Reviews

8.6

Excellent

Rating 10 - Excellent. 466 out of 789 reviews" "
Rating 8 - Good. 188 out of 789 reviews" "
Rating 6 - Okay. 70 out of 789 reviews" "
Rating 4 - Poor. 35 out of 789 reviews" "
Rating 2 - Terrible. 30 out of 789 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mariluz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Mariluz,Thank you for staying with us. We hope that you enjoyed your stay and found our service satisfactory, as evidenced by the four stars given to us. If not, please let us know so that we can improve in the future.Sincerely, Hotel Manager

4/10 Poor

Olga

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can not use the restroom inside the room. It does not even flush urine. In the shower, it does not get hot. The knob does let you turn it all the way, so it does not allow it to get hot. The pillows are as hard as a rock, it’s like they put cement in it. Speaking about breakfast, where is the biscuits and gravy at? It is a high star hotel, and we pay so much, but no good food. FYI, the walls are paper thin and you can hear your neighbor breathing/ sneezing/every word out of their mouth.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Olga,We sincerely apologize for the multiple issues you experienced during your stay. Rest assured, your concerns regarding the restroom, shower temperature, pillow comfort, breakfast selection, and soundproofing have been noted and will be addressed with the utmost urgency. Your feedback is invaluable to us as we strive to improve our services and facilities. We apologize for falling short of your expectations and appreciate your patience and understanding.Sincerely, Hotel Manager

10/10 Excellent

Richard

Traveled with group
Liked: Amenities, property conditions & facilities
Second time staying here in the past two years and it has been great both times.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Richard,We greatly appreciate your continued patronage and your wonderful feedback! It's fantastic to hear that you've enjoyed your stays with us and that we've consistently met your expectations. Thank you for choosing to stay with us again, and we look forward to welcoming you back for many more great experiences in the future!Sincerely, Hotel Manager

6/10 Okay

Audrey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to our hotel room was hard to open and close. Other than that, This was a nice hotel.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Audrey,Thank you for your feedback. We're glad to hear that overall you enjoyed your stay at our hotel. We apologize for the inconvenience caused by the difficulty in opening and closing the door to your room. We'll ensure that our maintenance team addresses this issue promptly. We appreciate your comments and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 Good

Migdalia

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Migdalia,Thank you for your review and for choosing to stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall. We are always striving to improve, so if there is anything specific that we could have done better to earn a 5-star rating from you, please let us know. We value your input and hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Karen

Traveled with partner
Liked: Amenities
Easy to get to. Staff very friendly.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Karen,We're thrilled to hear that you found our location convenient and our staff friendly during your stay! Providing excellent service and a welcoming atmosphere are top priorities for us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

phillip, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Phillip,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Eleonora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Eleonora,Thank you for choosing to stay with us! We're delighted to hear that your experience, from check-in to departure, exceeded your expectations. Providing outstanding service and hospitality is our top priority, and we can't wait to welcome you back for another exceptional stay. Your kind words motivate us to continue delivering memorable experiences.Sincerely, Hotel Manager

10/10 Excellent

Marcela

Liked: Cleanliness, property conditions & facilities
I love it
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Marcela,Hello! We're thrilled to hear that you loved your experience with us! Your satisfaction and enjoyment are our top priorities, and we're glad that we were able to exceed your expectations. Thank you for your positive feedback and for choosing our hotel. We appreciate your business and look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
The laundry room was closed which was disappointing. Room comfortable and clean.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Michelle,We appreciate your understanding regarding the closure of the laundry room, and we apologize for any inconvenience. It's great to hear that you found your room comfortable and clean. Your feedback is valuable, and we'll work to ensure a more consistent experience in the future. If your travels bring you back, we look forward to providing you with an even more satisfactory stay. Thank you for your understanding.Sincerely, Hotel Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Stephen,Thank you for your incredibly generous ten-star rating! We are truly honored and thrilled to hear that you had such an exceptional experience during your stay with us. It's guests like you who inspire us to continuously strive for excellence and deliver outstanding service. Your feedback motivates our team to maintain the highest standards and provide memorable stays for all our guests. We look forward to welcoming you back in the future and ensuring your next visit is equally remarkable.Sincerely, Hotel Manager

10/10 Excellent

David

Traveled with family
Good value for money. Liked the breakfast and hot tub by the pool too.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Property conditions & facilities, room comfort
Nice
One night to see a Jags game . Perfect
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Richard,Thank you for the perfect rating! We're thrilled to hear that your one-night stay was just what you needed to enjoy the Jags game. Your positive feedback is much appreciated, and we hope to welcome you back for another great experience.Sincerely, Hotel Manager

10/10 Excellent

Cornelius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Cornelius,Thank you for clarifying! We appreciate your perfect rating of 10 out of 10. We're thrilled to hear that you had an exceptional experience during your stay. Providing top-notch service and accommodations is our goal, and we're glad that we met your expectations. If there's anything else we can do to make your next stay even better, please let us know. We value your feedback and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

6/10 Okay

Amber

Traveled with partner
Liked: Cleanliness, staff & service
The property was being renovated. Wasn't the cleanest property. Bathroom could've been cleaner. Sink drained very slow. The room floor had several soft spots. Smelled stuffy.
Response from Hotel Manager on Jan 1, 2024
Dear Amber,We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the ongoing renovations and cleanliness issues. Your comments are invaluable as we work to address these concerns promptly and improve our accommodations. We hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The door chain was missing and the building was under rennovation. Definitely not worth the price under those conditions.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Paul,We sincerely apologize for the inconvenience you faced during your stay. Your feedback about the missing door chain and ongoing renovations is valuable to us, and we're actively addressing these issues. We understand your disappointment and appreciate your understanding. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk clerk!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Cheryl,Thank you for highlighting our friendly front desk clerk! We're delighted to hear that our team member made a positive impression on your stay. Providing exceptional service is our priority, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable experience at our hotel- Fairfield Inn & Suites by Marriott Jacksonville Butler Blvd.Sincerely, Hotel Manager

4/10 Poor

erin

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Jan 2, 2024
Dear Erin,We appreciate you taking the time to provide feedback on your recent stay. We apologize for not meeting your expectations, and we would like to understand more about the aspects that led to your rating. Your insights are valuable, and we are committed to addressing any concerns you may have had. Please contact us directly to discuss your experience in detail.Sincerely, Hotel Manager

8/10 Good

Jose E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gaven a queen bed room with a handicap room
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Jan 2, 2024
Dear Jose E,Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed your stay and appreciate your 8/10 rating. Providing a queen bed room with a handicap option is our commitment to accommodating diverse needs. If you have any specific comments or suggestions for improvement, we'd love to hear them. Looking forward to welcoming you back.Sincerely, Hotel Manager

10/10 Excellent

Jael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk start are very sweet😊
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Jan 9, 2024
Dear Jael,Thank you for your kind words! We're delighted to hear that our front desk staff made a positive impression on your stay. We strive to provide a warm and welcoming experience for our guests. If there's anything else you'd like to share or if there's anything we can do to make your stay even better, please feel free to let us know. We appreciate your feedback and look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 12, 2024
Dear Christina,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Jose E

Business traveler
Liked: Staff & service, room comfort
Hotel undergoing somre remodelations and not as clean and room is soemwhat damage and not in good shape
Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 12, 2024
Dear Jose E,I want to personally apologize for the experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and address them effectively. Looking forward to seeing you back again.Sincerely, Hotel Manager

8/10 Good

Christopher

Stayed 1 night in Oct 2023
Response from Hotel Manager on Jan 2, 2024
Dear Christopher,Thank you for rating your stay with us 4 out of 5! We appreciate your feedback and are glad to hear that you had a positive experience overall. We strive to provide excellent service and will continue to work hard to meet and exceed your expectations. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Clifton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Jan 12, 2024
Dear Clifton,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with us and that we were able to exceed your expectations. Providing exceptional service is our top priority, and your feedback helps us ensure that we are meeting our goals. We truly appreciate you taking the time to leave us a review, and it means a lot to our team. Thank you again, and we look forward to serving you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant from the front desk to the housekeepers and breakfast staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Oct 2023

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay!
Beautiful hotel in a nice quiet area! Check in was quick and friendly! Room was beautiful and clean! This hotel has a hot tub which we really enjoyed! Quiet and relaxing! Breakfast was so good! Huge layout with scrambled eggs, sausage, waffles, bagels, raisin bread, oatmeal with all the toppings, cools juices and delicious hot coffee with all the creamers! Check out with nice and smooth!
Stayed 1 night in Oct 2023

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Christopher

Traveled with family
Disliked: Property conditions & facilities
This hotel was under construction for our stay. While I can understand that, there is no reason why it smelled like a wet area that has not been cleaned and we had mold in our room.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Valarie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra clean
Even though they were under renovation, the hotel was extra clean.
Stayed 1 night in Oct 2023

8/10 Good

LInda

Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Stayed 1 night in Sep 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast, clean and comfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Juan

Business traveler, Traveled with family
Liked: Amenities
The place was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Josie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I liked that this hotel was relatively close to everything we wanted to do in Jacksonville (only about a 12-15 minute drive from everywhere we wanted to go). The breakfast was nice and well-stocked, and the renovations were not a problem. The only issue that we encountered was that the shower curtain was too short, so we had to put both of them inside of the tub during a shower. Otherwise, we'd recommend this hotel again for a comfortable stay in Jacksonville.
Stayed 2 nights in Sep 2023

10/10 Excellent

DeSounthia.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Marcela

Stayed 2 nights in Aug 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Ramona

Traveled with family
Liked: Cleanliness, room comfort
Nice hotel, friendly staff. The place was under renovation during our stay so there were a few creepy crawlies maybe because of it. The base board in the room was loose and dangling. Since the price was reasonable we didn't think those small issues were a big deal. We needed to do laundry but we couldn't because the machines were coin operated and the front desk didn't have any quarters. That was surprising, and very inconvenient. Breakfast was pretty good. I think after the remodeling it will be very nice.
Stayed 2 nights in Aug 2023

8/10 Good

Doris

Liked: Cleanliness, property conditions & facilities, room comfort
Average for a motel
No recycling TV did not work properly and no one from maintainance was available
Stayed 1 night in Aug 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff
Stayed 1 night in Aug 2023

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023