Ratings based on 406 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Easy access to beach,short drive to Historic town

Posted May 21, 2017
Pros: Easy access to things in the area, breakfasts were good, staff pretty friendly.
Cons: Little things in the room, cups to be replaced each day, the ice bucket emptied and liner replaced.
We were welcomed to the Hotel by Shannon. She was quite efficient and gave us good information as to how to get to the restaurants, (which ones were recommended), and to the Historic downtown area. She also helped us with information about the river tours. Which we were also able to enjoy. We especially enjoyed the tour guide Dave. Lots of historical information from him.
Comment from Hotel Management
May 26, 2017 by front office manager, Hotel Management
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice hotel walk to the beach and restaurants

Posted May 20, 2017
Pros: Walking distance to good restaurants and the beach
Cons: Arrived at 3pm check in time and room was not ready - had to wait 45 min. or so
Location: Beach is close as well as some shopping
Enjoyable stay within walking distance everywhere. There are three good restaurants across the street and at the beach and close shopping for beach supplies.
Comment from Hotel Management
May 20, 2017 by front office manager, Hotel Management
Thank you for your review. I am glad to hear that overall your experience was positive. I was disappointed to read your comments regarding your check-in experience at our hotel. We pride ourselves in our exemplary guest service and obviously that was not your check in experience. I have discussed your experience with our Executive Housekeeper and will use your experience as an opportunity to better serve all future guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Netherlands

Good price for the location

Posted May 7, 2017
The hotel is close to the beach and is good overall. The staff is very friendly and helpful. I loved the free cookies at 4pm. I'm not a big fan of the breakfast (not many options and mainly sweets). The airco in the room is a bit loud but not too loud.
Comment from Hotel Management
May 20, 2017 by front office manager, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach

Posted May 2, 2017
Hotel staff were excellent. Room was too crowded for a family of 4. Too much unnec essary furniture. Bathroom could have been cleaner. Mattresses need replacing. But still a good experience.
Comment from Hotel Management
May 5, 2017 by front office manager, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean rooms and friendly staff.

Posted Apr 17, 2017
Close to beach and convenient location. Lobby is very small and morning breakfast was cramped.
Comment from Hotel Management
Apr 19, 2017 by front office manager, Hotel Management
We appreciate you taking the time to provide us with this critical feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our staff and our Management.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the beach

Posted Apr 12, 2017
Nice hotel with a very friendly staff. Walk 2 minutes to the beach and restaurants nearby. Free chairs and towels to take to the beach was nice. Very friendly, I would go back.
Comment from Hotel Management
Apr 14, 2017 by front office manager, Hotel Management
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Amelia Island. We look forward to welcoming you back soon!
1 out of 5
by A verified traveler

Old, Dirty and smells

Posted Apr 8, 2017
Hotel was not clean. Carpets were nasty, couch was not clean.
Comment from Hotel Management
Apr 10, 2017 by front office manager, Hotel Management
It was disappointing to review your comments on your experience with us. I am sorry we did not have a chance to speak prior to your departure. I apologize for any inconvenience you experienced during your stay with us. We take pride in the level of guest service we extend to all of our guest here and strive to provide outstanding customer service. It is unfortunate you did not have the opportunity to experience our special brand of Hamptonality. Our hotel is scheduled for a complete renovation later this year. I hope you will consider giving us an opportunity to be of service should your travels bring you to our area again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Great staff and quick walk to the beach

Posted Mar 22, 2017
The hotel was clean with a friendly staff. Breakfast was wonderful every morning. They loan out beach chairs and towels which was very helpful. We will stay there again!
Comment from Hotel Management
Mar 27, 2017 by front office manager, Hotel Management
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
4 out of 5
Recommended
for Everyone
by A verified traveler

5 min walk to beach

Posted Mar 15, 2017
Location was awesome...but hotel elevator was under construction during our stay. Very loud and inconvenient!! Hotel is little outdated but you can beat location!!
Comment from Hotel Management
Mar 17, 2017 by front office manager, Hotel Management
Dear guest, Thank you for taking time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. I do apologize about the elevator, we tried, to notify everyone, to let them know we were installing a new one. This is part of our renovation that will start in full swing later this year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Elmira, NY

Overnight to explore Amelia island

Posted Mar 1, 2017
Great reception when we arrived. He had cookies for us & gave us a first floor room because the elevator was out. Gave us lots of info on the island so we could explore the next morning. Breakfast was just as expected.
Comment from Hotel Management
Mar 18, 2017 by front office manager, Hotel Management
Thank you for your kind comments. I will be sure to let Joshua know how much of an impact he made on your experience. We hope to welcome you back again soon.