Ratings based on 345 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Anaheim California

The noisy room

Posted Feb 10, 2017
I stayed in the room 134, I don't really know if the room is next to a mechanical room, laundry or what, but about every 30 minutes something was activating that it sounded like a washer machine, when I just got in the room I didn't notice it as I was on the phone and then in my laptop working but when I went to sleep it was really bad. I mentioned to the receptionist when I check out and all she said was sorry. That noise woke me up many times from 10pm - 5:30am, unacceptable. MDC
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2016
Excellent location and very clean hotel. Would stay here again.
Comment from Hotel Management
Dec 23, 2016 by Andy Preslar, Hotel Management
Thank you very much for your 4 star rating of our hotel and your most recent experience with us. I truly hope to be able to meet you on your next visit! Have a great New Year's celebration!
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama City, Verenigde Staten van Amerika

Nice hotel and the staff!

Posted Nov 8, 2016
The hotel was a great choice I made! The hotel was close to restaurants and 15 minute drive to downtown and the Everbank stadium!! Overall a great hotel I will stay again when in Jacksonville!
Comment from Hotel Management
Dec 4, 2016 by Andy Preslar, Hotel Management
Thank you Elizabeth A for your wonderful post on your recent stay! I agree that our location could not be more convenient to anything Jacksonville. Even though football season is coming to a close soon, I hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Odessa, FL

FL GA Weekend

Posted Oct 31, 2016 on CheapTickets
Pros: Convenient location to restaurants, nightlife, shopping. Exceptionally clean. Quiet comfortable rooms.
Cons: Morning continental breakfast should be part of stay and not an additional $6.95/person
Comment from Hotel Management
Dec 4, 2016 by Andy Preslar, Hotel Management
Thank you Chris for your wonderful rating. Our breakfast is a huge value, and if you become a HHonors Member, you can earn free breakfasts whenever you stay. Please contact us to learn more! Hope to see you again next year for the annual FL/GA Game!
4 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Thank you very much for your wonderful rating! Hope to see you soon!
4 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
Very good
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Thank you very much for your wonderful rating! Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2016
Location: Movies and restaurants all within walking distance. .. it was a peaceful place to stay. .
Location was great, , room was everything that I expected, it was a 5 out of 5 as for size. .
Comment from Hotel Management
Oct 17, 2016 by Andy, Hotel Management
Dear Anthony, Thanks so much for taking the time to post on your recent stay. I am happy that you were able to take full advantage of our perfect location and the size of our guest rooms. Hope to see you soon!
5 out of 5
by A verified traveler

Convenient AND Clean Hotel

Posted Oct 2, 2016 on Hotels
Very Nice, well run property, very conveniently located. No Complaints !C
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear valued guest, Thanks so much for your comments and for taking the time to share your experience with us and we truly hope to see you back soon taking advantage of our perfect location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Close enough to everything I want to do in JAX

Posted Sep 26, 2016
Very nice. The room was comfortable, clean and quiet. Plenty of parking. The lobby is very nice, but the rooms don't seem to have been updated recently. The housekeeping staff was pleasant and accommodated our requests for extra coffee, etc. The only negative, if it was that, was the lack of information at check in. Were we allowed to take fruit, cookies and coffee from the lobby area or did that belong to the Restaurant? What amenities were available? Found out later that they have a little store of snacks and sundries for sale 24/7. Overall, very nice and adequate for my visit to Jacksonville. Big plus: the thermostat actually works and so the room was at the right temperature for me!
Comment from Hotel Management
Oct 17, 2016 by Andy, Hotel Management
Dear Sally, Thank you for taking the time to share your experience with us. I apologize that our front office team did not fully explain all of our services and will be looking into this process. Thank you for your kind words about our housekeeping team and I am happy that you found our property clean and comfortable. Hope to see you soon!
1 out of 5
by A verified traveler

Great location but horrible matress

Posted Sep 18, 2016 on Hotels
Horrible. You need better mattresses and aircondition units
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear valued guest, I am truly sorry that you did not find our hotel comfortable. I am happy to inform you that 100% of our mattresses were replaced in October of last year, just 1-year ago. Also, 100% of our air conditioners were replaced at the end of September of this year, just 1-month ago. Thank you and I hope you will visit us again soon.