Reception

Reviews of Hilton Garden Inn Jacksonville Orange Park

3 out of 5
Hilton Garden Inn Jacksonville Orange Park
145 Park Ave, Orange Park, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 646 reviews" "
Rating 8 - Good. 173 out of 646 reviews" "
Rating 6 - Okay. 69 out of 646 reviews" "
Rating 4 - Poor. 33 out of 646 reviews" "
Rating 2 - Terrible. 22 out of 646 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Omar

Traveled with partner
Liked: Staff & service
Quick easy check in and out.
Stayed 1 night in Mar 2024

8/10 Good

Jeffery

Stayed 1 night in Feb 2024

2/10 Terrible

Zelia

Disliked: Staff & service
3 fire alarms in early AM hours. Unacceptable.
Stayed 2 nights in Jan 2024

4/10 Poor

Trakelia

Liked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Trina

Traveled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela, Homestead

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David, Macomb

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is pretty new, nice and clean. Staff were nice. Bar and restaurant on site, food was pretty good. Definitely will stay here again
Stayed 2 nights in Dec 2023

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice !
Stayed 2 nights in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Chadeerah

Stayed 2 nights in Nov 2023

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and welcoming. The staff that checked us in was very kind. Room was nice & clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service beautiful atmosphere definitely would go back again.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Disliked: Property conditions & facilities, room comfort
TV would not work properly in TV was not able to connect to the internet to receive shows, guide, extra stations which were advertised. Need to remember to ask not to be put at the end of a long hall - seems to always have trouble connecting to internet on my phone. But every one was extremely nice and couldn't be more accommodating regarding everything but what they could not control.
Stayed 3 nights in Oct 2023

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023

10/10 Excellent

Daviesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Aaronion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice.
Stayed 2 nights in Oct 2023

8/10 Good

LR

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The accommodations were clean and comfortable. The wii connection did not work as instructed, but did after consulting the stall the next morning. On the night of arrival and the wii not working, a call to the desk using all the published phone numbers went un answered. This occurred about 8 pm. Everything was corrected the next morning, but what "otel" business doesn't man the desk at 8 pm? Otherwise it was a nice stay..
Stayed 3 nights in Oct 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly! Front desk and housekeeping went out of their way to make sure i had everything needed. I wont stay anywhere else but Hilton Garden Inn. My favorite Cracker Barrel within walking distance.
Stayed 4 nights in Oct 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Constance

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We were visiting family that live there. It started out with the front desk person arguing on whether my hotel was paid for. After showing the receipt and credit card multiple times, they attempted to charge with card on file AGAIN for $800 dollars. My credit card then cancelled my card thinking it was fraud. It did get worked out, however it was me that worked it, no effort on their part. The weekend staff was rude and condescending. I asked if my room can be cleaned since it was 2 days of grandkids in and out of it. I was told they don't have cleaners because they are short staffed and then asked if I could just pick up the trash and they would give me towels. The manager did attempt to resolve issues by apologizing. it's way to long to explain. The day I was leaving there was a new person whom hadn't been there all weekend. She asked me if I was checking out because it was 11am. I explained I had worked out a late check out the previous day with staff. Then I said, WAIT you know nothing about it. She said it was no problem and she would advise the cleaning staff. I passively aggressive remarked "Oh wait you have cleaning staff?" I walked away and then came back to apologize for my statement. She asked me what had happened. She listened very well. I explained we had a large group of people and everything that had happened. She told me she was the General Manager. I was very impressed with her. I felt like this isn't how this hotel is typically run but I felt like she was is
Stayed 3 nights in Sep 2023

10/10 Excellent

TAMEIKA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean
Stayed 2 nights in Sep 2023

6/10 Okay

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Apparently construction was going on and early in the morning there was drilling and hammering which was very disturbing when trying to sleep. Was disappointed since wanted to rest a little later in the morning.
Stayed 3 nights in Aug 2023

10/10 Excellent

Glen, Port Richey

Stayed 1 night in Aug 2023

6/10 Okay

Christopher

Traveled with partner
The problem was we were given a room with broken automatic window blinds which didn’t work. Also had to replace the coffee maker. We stayed a 2nd night. I was told at the front desk all the rooms were booked and wasn’t able to use Expedia had to use front desk to make the reservation. Cost an extra $50 for the stay. Never stay at a Hilton Hotel again. Over Rated.
Stayed 1 night in Aug 2023

10/10 Excellent

kathleen nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hilton Garden Inn
Lovely hotel great and location for our needs.
Stayed 1 night in Jun 2023

2/10 Terrible

Dawn

Traveled with family
Disliked: Staff & service, property conditions & facilities
When it rains there is no cable according to the front desk. Smelled moldy in the hallways. Fans in the hallways running day and all night. Irritating!
Stayed 2 nights in Jun 2023

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was perfect !
Stayed 1 night in Jun 2023

10/10 Excellent

gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the way when I walk in my room. My name was on the TV they made it personal.
Stayed 1 night in May 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Convenient, friendly staff, clean rooms and I felt SAFE while traveling alone. Thank you!
Stayed 2 nights in May 2023

8/10 Good

chris lantz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Krystle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to a lot of stores, clean room , cozy bed , well lit bathroom and room
Stayed 1 night in Apr 2023

6/10 Okay

Keiandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

Frank

Traveled with family
Disliked: Cleanliness, staff & service
1st thing Due to an error with expedias payment to the hotel when I arrived after 15 hours of driving I had to call Expedia and ask them to fix the payment error. My payment to Expedia went through but Expedia’s payment did not. Took over 30 min to rectify. Then we go to the room and there is urine and hair on the toilet. We also find a ball on the floor. We call the front desk and they argue with us that the room was cleaned. They had no housekeeping so they had to give us a new room. No problem. Room was nice and clean. Very comfortable. So through Expedia I paid for breakfast it was $10 extra when booking. We went to get breakfast and the hotel said it wasn’t included. It was $14.95 per person. So that was a huge waste of money. Overall it’s a ok hotel but Expedia was a huge problem. I have been using Expedia since the beginning but I may bail due to so many issues. I tried to get my money back for breakfast I prepaid for but they argued with me too.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Wendell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

6/10 Okay

Kena

Business traveler
Liked: Staff & service
Disliked: Amenities
The staff working there are very friendly.
Stayed 4 nights in Feb 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A Bit Disappointing
Location was fine for our purposes. However, the building was in need of maintenance. One of the two elevators was "Out of Service." The faucet in the lavatory made a terribly loud noise when used. No bath towels were supplied in the room. The door to the restroom squeaked quite loudly. The breakfast was good - standard fare for hotels.
Stayed 1 night in Feb 2023

10/10 Excellent

Harrison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators took forever to arrive.
Stayed 1 night in Feb 2023

4/10 Poor

Kory

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
MOLD!!!
Checked into hotel, unpacked, got settled in room 317 which had a huge mold stain in the ceiling! Complained to front desk, Sara changed our room to 311. Had to re-pack everything and move to the different room. One would think when the room was cleaned and put in rotation for service the cleaning people should have noticed the mold!!!
Stayed 2 nights in Jan 2023

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service
There was two piles of hair in the room which intake that the room was clean along with hair in the bath room
Stayed 1 night in Jan 2023

6/10 Okay

Laurie

Traveled with family
Disliked: Staff & service
I had two bookings. 12/25 & 12/26,27,28. Some how both bookings were linked together and I was forced to pay an additional $195 for Wednesday night.
Stayed 2 nights in Dec 2022