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Overview of Holiday Inn Express and Suites Jacksonville East

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Premium bedding, pillowtop beds, in-room safe, desk
Seasonal outdoor pool
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Room Amenity

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 140°F

Explore the area

    Popular LocationUniversity of North Florida6 min drive
    Popular LocationSt. Johns Town Center10 min drive
    Popular LocationJacksonville University12 min drive
    AirportJacksonville, FL (JAX-Jacksonville Intl.)20 min drive
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  • Executive Room, 2 Queen Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • Sleeps 5
    • 2 Queen Beds
    More detailsExecutive Room, 2 Queen Beds, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking (LEISURE)

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking (LEISURE)
  • Standard Room

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed OR 1 Queen Bed
    More detailsStandard Room
  • Executive Room, 1 Queen Bed, Non Smoking

    4.1/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 Queen Bed
    More detailsExecutive Room, 1 Queen Bed, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

    3.8/5 guest room rating

    Room amenities

    • Sleeps 5
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Non Smoking (Hearing, Mobility, Bathtub)
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

About this area

Jacksonville

Holiday Inn Express and Suites Jacksonville East is located near the beach and in an area with good shopping. Daily's Place and Florida Theatre are cultural highlights and Jacksonville Zoo and Gardens is a popular area attraction. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field. Discover the area's water adventures with water skiing and sailing nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Jacksonville travel guide
Popular Location

What's nearby

  • University of North Florida - 6 min drive
  • St. Johns Town Center - 10 min drive
  • Saint Vincent's Medical Center Southside - 11 min drive
  • Jacksonville University - 12 min drive
  • Memorial Hospital Jacksonville - 16 min drive

Getting around

  • Jacksonville Station - 21 min drive
  • AirportJacksonville Intl. Airport (JAX) - 20 min drive

Restaurants

  • Denny's — 7 min walk
  • Grinders American Diner — 14 min walk
  • Miller's Ale House - Jacksonville Regency — 4 min drive
  • Steak 'n Shake — 4 min drive
  • IHOP — 4 min drive

About this property

Holiday Inn Express and Suites Jacksonville East

Hotel in Jacksonville with free breakfast and fitness center
This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a seasonal outdoor pool, concierge services, and dry cleaning. All 101 rooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and comforts like pillowtop beds and premium bedding. Other amenities available to guests include sitting areas, refrigerators, and microwaves.
Holiday Inn Express and Suites Jacksonville East offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Extended parking

Food and drink

  • Free buffet breakfast
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • Chinese
  • English

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (450 square feet)

Outdoors

  • BBQ grill(s)
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility
  • Pool hoist on site
  • Roll-in shower
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in from 3 PM - 12:30 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East
Express Suites Jacksonville
Holiday Inn Express and Suites Jacksonville East Hotel
Holiday Inn Express and Suites Jacksonville East Jacksonville

Frequently asked questions

Can I cancel my reservation for free at Holiday Inn Express and Suites Jacksonville East and receive a full refund?
Yes, Holiday Inn Express and Suites Jacksonville East offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Express and Suites Jacksonville East cancellation policy on our site for more details about any exclusions or requirements.
Does Holiday Inn Express and Suites Jacksonville East have a pool?
Yes, this property has a seasonal outdoor pool.
Is Holiday Inn Express and Suites Jacksonville East pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Holiday Inn Express and Suites Jacksonville East?
Self parking is free at this property.
What time is check-in at Holiday Inn Express and Suites Jacksonville East?
Check-in is from 3 PM - 12:30 AM.
What time is check-out at Holiday Inn Express and Suites Jacksonville East?
Check-out is at 11 AM.
Where is Holiday Inn Express and Suites Jacksonville East located?
Located in the heart of Jacksonville, this hotel is 1.7 mi (2.7 km) from Regency Square and 2.1 mi (3.3 km) from Jacksonville Arboretum and Gardens. St. Johns Town Center and University of North Florida are also within 6 mi (10 km).
4.1
Very Good
5 - Excellent
368
4 - Good
269
3 - Okay
103
2 - Poor
50
1 - Terrible
24

4.2/5

Cleanliness

4.3/5

Staff & service

3.5/5

Amenities

4.1/5

Property conditions & facilities

2/5 Poor

Business traveler
Sad face IconDisliked: Staff & service
I checked into my room and saw that while it had been "freshened up" there were dried spills on two surfaces and short hairs all over the toilet and shower. My tv remote hadtwo buttons not functioning. The next morning I went down to the breakfast that started during 6am hours and found it still closed at 7:09. They put out brown bananas, oranges, and kids cerial boxes with one presemt to get milk until the actual buffet opened 90 minutes late. That day I left in the late morning only to return to find my key not opening the room and flashing red. I had to go downstairs and have this corrected on their computer after she asked if I had a multiday reservation (which I did). Finally on the last morning the buffet was open on time but an elderly women who worked it kept repeating the same queations to me "you want juice?" No, "you want juice" No thank you I would say louder. "You want meat? No thank you "No meat?" No, no thank you. It was frustrating. I WILL NEVER STAY HERE AGAIN. TO MANY PROBLEMS FOR A TWO NIGHT STAY. ...(POSITIVES: The young woman who worked the buffet on the day it opened late was sweet in her interations with guests and the gentleman who checked me out was very friendly- good customer service is valuable and they both deserve compliments too bad they work at a craphole property)
Stayed 2 nights in Oct 2020

2/5 Poor

Traveled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
Staff was not friendly except one person name Darren was very nice and helpful. In the room the bathroom door was broken, we stayed couple nights and there was no room service on second day even after we request at the front counter. Overall experience was OK.
Stayed 2 nights in Oct 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over the Columbus Day Holiday and booked the day before without any problems. We also booked 3 rooms and staff ensured all 3 rooms were together. Upon arrival we noticed that our room didn’t have a remote and the other room without a hair dryer. The staff was kind enough to provide without any hassle. The free breakfast during a pandemic was somewhat displeasing. No buffet for safety. Unfortunately only staff member assigned to serve guests. We waited about about 20 mins in line before our turn. All together wasn’t a bad stay. If it wasn’t for the breakfast it would have received a higher rating. I will probably book again due to its central location in Jacksonville Fl.
Stayed 2 nights in Oct 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff took great care of us. Would recommend
Stayed 1 night in Oct 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The room was very clean specially the bathroom. The bed was very comfy too. I will definitely stay in this hotel again when I am in the area.
Stayed 1 night in Aug 2020

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