Premium bedding, pillowtop beds, in-room safe, desk

Reviews of Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 300 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shauntae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room and comfy bed. Great breakfast, but a bit crowded dining area.

8/10 Good

Becky

Liked: Staff & service
We loved everything except the bathroom was fairly dirty. Breakfast was delicious and the location was good. We had dinner at a restaurant called Hurricane Grill and Wings. The burgers were excellent!
Stayed 1 night in Mar 2024

6/10 Okay

Fernando

Traveled with family
No, me gusto el aseo
Stayed 3 nights in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Due to flight delays and no opportunity to change the reservation (not knowing exactly when we'd be arriving), my reservation was cancelled by the hotel and I was charged. I do understand being charged but then hold the reservation! I will not book through Expedia again. Having a 3rd party booking just complicates the entire thing and Expedia was of absolutely zero help.
Stayed 3 nights in Jan 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Abigail, jacksonville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds. Fire alarm woke us from a sound sleep twice within an hour for some reason. Beep two to three times the. Quit. That was disturbing but at least they work.

10/10 Excellent

Ninkachina

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kacee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean & quiet. Breakfast was very good and all the staff were super friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy, with the floors being kind of thin, but it was all good.
Stayed 1 night in Jan 2024

8/10 Good

Lyle, Glen Allen

Stayed 1 night in Dec 2023

10/10 Excellent

Jaekyeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Greeted promptly. Very clean room.
Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 2 nights in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Mario said he checked us in but found out he didn't and he gave us keys that few hrs after he gave to us we got locked out of our room plus we were told we didn't have a room when Mario said we did. He was t all that friendly. 2nd time we came back to get our keys unlocked we were so close to being charged $50 twice but the nice lady who straightened it all out had to fix everything. Our first time staying here too. Not sure I would come stay back at same place. People need to take pride in there jobs and do not do a half you know what job .
Stayed 1 night in Dec 2023

10/10 Excellent

Kristie

Stayed 1 night in Dec 2023

4/10 Poor

Elizabeth

Stayed 1 night in Dec 2023

8/10 Good

Jeff

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Moises

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Very quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
right at the I-95 exchange
Stayed 1 night in Nov 2023

10/10 Excellent

Trevellan

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very pleased with our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Harsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent front desk reception, friendliness and check out.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

frank

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Honest views
Was greeted with kindness from the staff throughout the entire visit. No complaints when traveling that way again will definitely use this hotel again
Stayed 2 nights in Oct 2023

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and well stocked! Darren made check in entertaining and easy!!
Stayed 1 night in Oct 2023

8/10 Good

Laura

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Ashley greeted us at the front desk with a wonderful smile and lovely personality. She was a delight as we checked in at 10pm. Our room however had a previous guests’ food in the fridge and cup/water stains on the nightstand. Sheets looked clean so we just crashed.
Stayed 1 night in Oct 2023

8/10 Good

Santiago

Stayed 2 nights in Sep 2023

10/10 Excellent

OMAR

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darren provided excellent service at check in. Clean room and hotel areas. Will recommend!!
Stayed 1 night in Sep 2023

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Travis

Stayed 1 night in Sep 2023

6/10 Okay

Jorge

Stayed 1 night in Sep 2023

10/10 Excellent

Kim, Murfreesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk guy was amazing! He gave us lots of Jacksonville facts 😂
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Stayed 1 night in Sep 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new hotel. Very clean, spacious rooms and great breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy stay.
Stayed 1 night in Sep 2023

8/10 Good

Christy

Stayed 1 night in Sep 2023

10/10 Excellent

Vee

Business traveler, Traveled with partner
Liked: Amenities
Hotel very clean and comfy
Stayed 1 night in Aug 2023

10/10 Excellent

Mauricio

Stayed 1 night in Aug 2023

10/10 Excellent

Pier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the various interstates.
Stayed 4 nights in Aug 2023

2/10 Terrible

Tammy

Disliked: Staff & service, property conditions & facilities
Bathroom shower curtain was not clean and towels were dirty and room was not clean. Gum was on the microwave. Overall very nasty room conditions I had to clean the room myself and ask for clean shower curtain. I must say I will never be back at all
Stayed 1 night in Aug 2023

10/10 Excellent

Mauricio

Stayed 1 night in Aug 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
We flew in from Va and got to the hotel by Uber. The front end staff happily gave us early check in and we were so appreciative. We enjoyed the room and the pool so much on our one night stay before our cruise out of jaxport. We ended up having the free breakfast, it was delicious!
Stayed 1 night in Aug 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy. Decent gym area.
Stayed 1 night in Aug 2023

8/10 Good

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have chosen your hotel because it's close to the Alhambra dinner theater where we have season tickets. We always stay at your hotel because it's nice, clean, and has a very good breakfast. The only issue I had this time around was that when we got there, despite having no line, it seemed to take two different clerks a very long time to find our reservation and get us checked in. It could have been a computer issue. But found it strange since we were the only customers to check in at that time.
Stayed 1 night in Aug 2023