Poor Customer Service
Posted Dec 5, 2012
I left my iPhone charger at this hotel. After realizing that 10 minutes after the checkout, I called the hotel to request that they mail it to me. They agreed and said they will follow-up. Well, that never happened, I had to follow up multiple times and each time they said that they had found the charger and will mail it to me (at one point, they asked that I pay for postage which was estimated at $15-30- multiple times the cost of the charger it self....). Anyway, after following up for the 5th or 6th time and requesting that they simply put the charger in a small envelope and mailing it to me (costing them 44 cents), they agreed. After about a month, I have received no charger and feel like I have wasted a lot of my time. The folks working at this hotel obviously know NOTHING about customer service. I will never stay at a Holiday Inn Express again- used to be my favorite hotel!