The mustiness and smell of old cigarettes in two of the three rooms was overwhelming. The staff was very accommodating and changed our room three times. It was late and we were exhausted so we settled on the third room, which was not very clean, very musty, and the AC and bedding smelled of old cigarette smoke. This hotel needs a deep clean. However, their customer service was very accommodating. our TV remote did not work, but they replaced the batteries. This certainly did not meet the standards of an IHG Hotel, that we have ever experienced.