Outdoor pool

Reviews of Holiday Inn Express Hotel & Suites Jacksonville - South, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 363 out of 673 reviews" "
Rating 8 - Good. 192 out of 673 reviews" "
Rating 6 - Okay. 66 out of 673 reviews" "
Rating 4 - Poor. 29 out of 673 reviews" "
Rating 2 - Terrible. 23 out of 673 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Semona

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The window frame had what appeared to be mold growing but may be because it doesn’t look as if it’s been cleaned in months. The refrigerator still had food from another guest which means it wasn’t cleaned and the sink in the bathroom and shower were dingy. We stayed at the hotel for multiple doctors appointments and spent most of our time away from the hotel, the mattress felt like it had rocks inside of it. It’s obvious that they need to replace the mattresses and do some renovations to update the rooms. We didn’t have our room cleaned, as we always tried to avoid people coming in and out of our room, we always bring our own cleaning products in order to ensure the cleanliness of our stay. We will not stay at this property again. Staff were very friendly!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super sweet. Breakfast was good. Easy access to room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great comfortable rooms. Staff are always helpful and friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Sean

Traveled with partner
Liked: Staff & service
Staff are very friendly and welcoming. Our room was not as clean as I would expect. The floors and tables had not been entirely cleaned. The shower was not clean. A hole in one of the lamp shades. The breakfast was sufficient but the food could have been warmer. I expected a little better for what we paid.
Stayed 1 night in Mar 2024

2/10 Terrible

Alberto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad
Stayed 1 night in Mar 2024

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Mar 2024

8/10 Good

Jayson

Stayed 2 nights in Feb 2024

10/10 Excellent

Zaahir

Liked: Cleanliness, staff & service, property conditions & facilities
Area around the hotel is in an industrial area. Seems safe, but not ideal for tourists.
Stayed 1 night in Feb 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

4/10 Poor

Rachel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend staying here. Smelled like marijuana in the hallways and coming into your room. Room was unclean. Hair found in bed. Floor was clearly not vacuumed. Bathroom was gross. I wanted to clean it just to feel comfortable. So much noise from the ice machine and elevator nearby and housekeeping in the mornings. The only good thing I can say is the front desk staff were so nice. They are five stars everything else is one.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked through Expedia. Our original booked room wasn’t available and they called me to upgrade me to a King room. When checked in we were upgraded further to a King Suite. Travel to the Town Center was easy there and back and great walking distance to Dave and Buster’s. Check in here is a breeze. It was indicated the pool is being renovated online and free parking is available. No vending from what I saw, signs point to their shop in the lobby. Breakfast is until 10am which was appreciated since not everyone is an early riser.
Stayed 1 night in Jan 2024

6/10 Okay

Guillermo

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room could be a cleaner. Staff were great.
Stayed 1 night in Jan 2024

2/10 Terrible

Vien

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus, Dumont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lydia the front desk attendant on the night shift was amazing. She was very helpful and super friendly. Lydia truly made our experience memorable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sherman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Nice folks, clean hotel. Very pleased.
Stayed 1 night in Dec 2023

10/10 Excellent

david

Traveled with family
Liked: Amenities
Everything was so welcoming! Clean, friendly n a great price! The breakfast was far more than what we expected. Just like home without the labor or mess. We WILL use Holiday Inn Express again.
Stayed 1 night in Dec 2023

8/10 Good

Kassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good overall
It was really nice. Room was a little musty when we went in
Stayed 1 night in Dec 2023

10/10 Excellent

Tashara

Stayed 1 night in Dec 2023

8/10 Good

deann

Stayed 1 night in Dec 2023

10/10 Excellent

MICHAEL

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Joseph

Stayed 3 nights in Nov 2023

10/10 Excellent

Adalberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times…
Excelent time…
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First I was assisted in sending an email. Secondly Maria checked my garbage can while I was at Jax airport to retrieve baggage tag and texted me information after I checked out. This helped clear up traveling plans. Saved me from traveling back to hotel from Jax airport.
Stayed 4 nights in Nov 2023

6/10 Okay

Daniel

Stayed 1 night in Nov 2023

10/10 Excellent

Kasim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff was very courteous and friendly. Rooms were very clean and had good breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Check in was easy. Staff was very friendly. Rooms were clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Dustin

Business traveler
Disliked: Staff & service, room comfort
Hotel employees are theives
Cleaning lady came in my room and stoled from me! Cameras supposedly dont work! High crime area. Bed was terrible! Awful stay and thievery pleaae do not stay at this horrible hotel
Stayed 2 nights in Nov 2023
Response from Management on Nov 9, 2023
As stated in the follow up call yesterday I made to you. I reviewed the surveillance footage. I see you and your roommate leave the room between 4pm-430pm and return a little after midnight. No one else entered your room. My housekeeping staff clocked out that day at 3:30pm so they were not even on the property. I also completed a lock audit and the only key used to open your room was the guest keys issued to you. This was explained to you yesterday and you stated you would go back and check the jobsite at which you were working at, as you may have left it there. I pride myself on the honesty and integrity that my staff has. My staff has been with me for 3 plus years, and I feel it is unfair to make unfabricated and false accusations, when you are not even sure where you left your item.

10/10 Excellent

Haylen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet. Front desk was very polite and helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Myrna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to major expressways
Stayed 2 nights in Sep 2023

10/10 Excellent

steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
golf
Stayed 1 night in Sep 2023

10/10 Excellent

luke

Stayed 1 night in Sep 2023

4/10 Poor

Rafael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, super friendly staff. Great location.
Stayed 3 nights in Sep 2023

4/10 Poor

Nancy

Disliked: Cleanliness, room comfort
I do not recommend it.
Ido not recommend this hotel,There was not much cleaning in the bathroom, the shower was dirty and the room did not smell good They also charge me a $50 deposit and they have not returned it to me at night , children running in the corridors and nobody called their attention.
Stayed 1 night in Sep 2023

8/10 Good

Marlene

Liked: Cleanliness, staff & service, room comfort
Wonderful stay. Squeaky bed in rm 421
We were originally in 425. We went out for the evening and returned to our room smelling like weed. We reported it to the front desk and was moved with ne hesitation to room 421. Room was great but the left side of the bed squeaked so bad. That was the only issue.
Stayed 1 night in Aug 2023

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Musty, mildewy, smelly…
The mustiness and smell of old cigarettes in two of the three rooms was overwhelming. The staff was very accommodating and changed our room three times. It was late and we were exhausted so we settled on the third room, which was not very clean, very musty, and the AC and bedding smelled of old cigarette smoke. This hotel needs a deep clean. However, their customer service was very accommodating. our TV remote did not work, but they replaced the batteries. This certainly did not meet the standards of an IHG Hotel, that we have ever experienced.
Stayed 1 night in Aug 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to this property 3-4 times in the past couple of years and it is always clean, affordable, and quiet. I’ll continue to stay at this hotel when I visit Jacksonville.
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Rogerio

Traveled with family
Liked: Staff & service, property conditions & facilities
Recommended
Stayed 3 nights in Jul 2023

8/10 Good

Jonathan

Stayed 1 night in Jun 2023

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean and safe. Breakfast was good.
Stayed 2 nights in Jun 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Willliam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice, we enjoyed it!
Stayed 1 night in Jun 2023

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable stay
The room and premises were clean and had no bad odors. The room was setup nicely and the bathroom was spacious and there were plenty of soaps and other toiletry products available for use. It seemed to be in a nice safe area and close to a main roadway for convenience. The breakfast had many options and the food was higher quality than I had expected. I recently stayed elsewhere in Jacksonville and I can say this was a much better experience.
Stayed 2 nights in Jun 2023

10/10 Excellent

Barbara

Stayed 1 night in Jun 2023

6/10 Okay

Natasha

Liked: Staff & service
The rooms were very dated and could stand to be updated. The rooms didn't smell fresh or clean. I definitely would not stay at this location again. I made my selection based on the reviews.
Stayed 2 nights in Apr 2023

6/10 Okay

Ken

Traveled with family
Disliked: Room comfort
Stayed 1 night in May 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Taylor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023