Standard Room, 2 Queen Beds, Accessible (Accessible Tub) | In-room safe, desk, laptop workspace, blackout drapes

Reviews of Holiday Inn Express Jacksonville Beach, an IHG Hotel

2.5 out of 5
Holiday Inn Express Jacksonville Beach, an IHG Hotel
1101 Beach Blvd, Jacksonville Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1003 reviews" "
Rating 8 - Good. 207 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lillie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds. Window shade would not open, Staff said was waiting for part. Did not tell us when checked in. Lovely walk to beach.
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 18, 2024
Lillie,Thank you for your feedback. We apologize for not clearly communicating about the blinds. It appears you enjoyed the rest of your stay. We hope to see you again the next time you decide to visit Jacksonville Beach.

10/10 Excellent

Murphy, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and suitably located
Stayed 3 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 15, 2024
Murphy,We appreciate you taking the time out of your busy schedule to provide us with your feedback. We are pleased that our hard work was noticed and we hope to have you back again soon.

10/10 Excellent

randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here, great location and friendly staff. Beds are so relaxing and rooms are amazing. Have a great selection of items for breakfast.
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 15, 2024
randy,Thank you for your review. As a repeat guest, we are pleased to know that you have gotten amazing service across both of your stays. Between our amazing mattresses and the blackout curtains, you could sleep through the whole day! But we know you won't because of that great breakfast selection you mentioned!

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Staff on Apr 11, 2024
Thank you for the great review! See you soon!

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time
Stayed 2 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 5, 2024
Patricia,So glad you always enjoy your stay here at Jacksonville Beach Holiday Inn Express! We love that you as a returning guest are always satisfied with your stay.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options for breakfast. Beds were comfortable.
Stayed 1 night in Mar 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Mar 28, 2024
Karen,Our beds are comfortable! Guests often ask us what brand mattress we use. If you would like, we would be happy to share that information with you as well! Were you here on a Wednesday? That is bacon day for breakfast! We can not wait to have you back here the next time you visit Jacksonville Beach!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice updayws room and bathroom. Friendly staff.
Stayed 1 night in Mar 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Mar 28, 2024
Vicki,Thank you for the 5 stars! We appreciate you taking the time out of your busy day to leave us such a kind review. We can not wait to have you back the next time you are in Jacksonville Beach.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good size. Bed was comfortable. Breakfast was great. Parking was easy and it was in a good location. We would definitely stay there again if we are ever back in Jacksonville Beach.
Stayed 2 nights in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Thank you Daniel. We often get great compliments on our beds! We agree our location is pretty great, close to the beach, lots of shopping and dining options nearby. Maria and Rubi are amazing at breakfast! We can not wait to have you back the next time you decide to visit Jacksonville Beach.

10/10 Excellent

Brandon

Traveled with family
The breakfast was amazing
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Thank you Brandon for your kind review. Our breakfast is so awesome because of the incredible team we have in Maria and Rubi. These two ladies are the power duo who work so hard to make each meal and provide exceptional service. We hope you come back to Jacksonville Beach, not only for are amazing breakfast but the service as well.

10/10 Excellent

Maram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Maram, Thank you for your kind words. We truly appreciate when our guests are completely satisfied with their stay. We hope you that the next time you choose to visit Jacksonville Beach, you choose to stay with us.

8/10 Good

Dwayne

Liked: Property conditions & facilities
A great breakfast and a great server
Stayed 3 nights in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Thank you Dwayne for your kind statement regarding our breakfast and staff. Our two breakfast attendants, Maria and Rubi are the absolute best. Without these two women working so hard to make sure our breakfast is the best in town with the best service, we would be lost. We truly appreciate that you took the time to notice their hard work. Please come see them (and us) the next time you visit Jacksonville Beach.

6/10 Okay

Ricky

Stayed 2 nights in Mar 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Mar 28, 2024
Ricky,Thank you for your review. We would love to hear how we could have made your stay better.

10/10 Excellent

Ricardo, Sugar Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exactly as pictures and description. Excellent staff, specially the breakfast lady.
Stayed 3 nights in Feb 2024
Response from The Staff of the Holiday Inn Express: Jax Beach on Feb 26, 2024
Ricardo,Our breakfast lady is pretty amazing, but we are a little biased here. ;) The next time you are in Jacksonville Beach, come back and see us.

8/10 Good

Maria Fernanda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they can variate the breakfast a little bit more. In general the hotel was very good.
Stayed 3 nights in Feb 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Feb 26, 2024
Maria Fernanda,Thank you for the review. We appreciate your feedback. Breakfast is usually one of our areas where we receive the greatest feedback. We will definitely reevaluate our options and see if there is anything we could improve.

8/10 Good

Olena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in Feb 2024
Response from The Holiday Inn Express-Jacksonville Beach on Feb 20, 2024
Olena,Our location is pretty great. Close to the beach, lots of places to eat nearby. Come back and see us the next time you are in Jax Beach!

8/10 Good

Tifany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff clean easy to walk close to each
Stayed 3 nights in Feb 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Feb 20, 2024
Thank you Tifany! A 15 minute walk to the beach is hard to beat! The staff appreciate the kudos and we will share with everyone. Come back and see us the next time you are in Jacksonville Beach!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for staying with us.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 5 nights in Feb 2024
Response from GM on Feb 13, 2024
Thank you. I hope that we will have the opportunity to welcome you back.

10/10 Excellent

Liam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024
Response from FRONT DESK on Feb 9, 2024
Rise and Shine, we are glad it was a good stay for you.

10/10 Excellent

Kaori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
15 minutes to the beach by walking. It’s cute beach town.
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 9, 2024
Thank you for taking your time and leaving us a review, we are happy you enjoyed the town!

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to beach.
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 9, 2024
Convenient location accessibly to plenty of places, we hope to see you back Miss. Cathy.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally perfect, best hotel experience I’ve ever had. Undoubtedly staying here again in the future.
Stayed 3 nights in Jan 2024
Response from FRONT DESK on Feb 9, 2024
Rise and shine Mr.Jacob, thank you we are glad to hear that, we will be here, hope to see you soon.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2024
Response from GM on Feb 13, 2024
I am delighted that you enjoyed your stay with us. Thank you.

10/10 Excellent

Karla

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 9, 2024
Good morning, Thank you Miss. Karla for leaving us a review we are glad you enjoyed your stay.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Feb 13, 2024
Thank you for your support.

10/10 Excellent

Cameron, Destin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable. My back felt the better after waking up here than a few other places I've stayed recently.
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Thank you for taking the time to share your experience with us.

8/10 Good

Tasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay near the beach!
I’ve stayed at this location 3 times now and will continue in the future. Restaurants, stores and the beach are all in vicinity of this place. Also, the continental breakfast is good too:)
Stayed 3 nights in Jan 2024
Response from GM on Feb 13, 2024
Thank you for taking the time to share your experience with us.

8/10 Good

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from front desk on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short (3 night) stay. Would def return.
Bed and pillows very comfy. Liked that my room had a shower separate from the tub. Really enjoyed the very deep tub. Quiet. Elevators came very quickly. Short walk to breakfast. Slow cooked oatmeal both weekend days gone by 9:30 am and breakfast time went to 10. Missed getting some on Sat because it was all gone. Room clean and smelled good. So convenient to drive up to Neptune Beach restaurants.
Stayed 3 nights in Jan 2024
Response from front desk on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!The delicious oats do run by quick, one of our really healthy choices.

10/10 Excellent

donald

Stayed 1 night in Jan 2024
Response from FRONT DESK on Feb 9, 2024
Thank you for your time, we hope you consider us in the future!

8/10 Good

DANNY, CANAL FULTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

R Lee

Stayed 2 nights in Jan 2024
Response from front desk on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff & quick easy check-in & out. Hot breakfast
Stayed 5 nights in Dec 2023
Response from Front Desk on Feb 9, 2024
Thank you for choosing our hotel, we are happy you enjoyed the stay with us

10/10 Excellent

Tamera

Stayed 1 night in Dec 2023
Response from GM on Feb 13, 2024
Thank you for staying with us.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms were great
Stayed 2 nights in Dec 2023
Response from front desk on Feb 9, 2024
Thank you for choosing our hotel we hope to see you back!!

10/10 Excellent

Mahadevan

Stayed 1 night in Dec 2023
Response from front desk on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great comfortable hotel and quiet too
Stayed 1 night in Dec 2023
Response from FRONT DESK on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from FRONT DESK on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FRONT DESK on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Ronnie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FRONT DESK on Feb 9, 2024
Thank you for staying with us. We hope to see you back soon!

8/10 Good

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nicely decorated or the holiday and was very welcoming. I enjoyed my stay but there was an issue with the phone lines so I couldn’t use the phone in the room for assistance from the front desk, I had to call from my cell instead
Stayed 1 night in Dec 2023
Response from FRONT DESK on Feb 9, 2024
Good morning, thank you for your honest review, we have gotten it handled! We hope to see you back soon!

10/10 Excellent

christina

Stayed 1 night in Dec 2023
Response from FRONT DESK on Feb 9, 2024
Thank you so much for staying with us, we hope to see you back!

4/10 Poor

Hye Jung

Stayed 2 nights in Dec 2023
Response from Regards FD on Dec 11, 2023
Good morning Mr. Hye, we appreciate your feedback, what can we have done to help make your stay efficient?We hope to have you back in house for a second opportunity.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Regards FD on Dec 11, 2023
Good morning Miss. Lisa thank you for your feedback we are appreciated, we hope to have you back in house, meanwhile Happy Holidays!

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Regards FD on Dec 11, 2023
Good morning Mr. Robert, we appreciate your feedback, we hope you have amazing Holidays!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, convenient and economical!
Stayed 3 nights in Nov 2023
Response from Regards Front Desk on Dec 1, 2023
Good morning Miss Amber, thank you for choosing our hotel for your stay.

8/10 Good

Wilbur W. Turner, University Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was accessible to the areas that I planned to visit. Staff was helpful with information about the area.
Response from Regards Front Desk on Dec 1, 2023
It was a pleasure to have you in house Mr. Wilbur.

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay 15 min walk or 5 min drive to the beach. Lot of dining options. Clean and very friendly staff
Stayed 2 nights in Nov 2023
Response from Regards Front Desk on Nov 28, 2023
Good morning Miss. Maya, It is a nice and close convenient stay near the beach, it is a pleasure to have had you in the hotel.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, Great breakfast
Stayed 3 nights in Nov 2023
Response from Regards Front Desk on Nov 28, 2023
Good morning, thank you for rating us, we hope to see you back In Jacksonville, Beach.

10/10 Excellent

Trevor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 1 night in Nov 2023
Response from Regards Front Desk on Nov 28, 2023
Good morning Mr. Trevor we are glad your stay was outstanding, hope to see you back in Jax, Beaches.