Ratings based on 401 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Tammy

Posted Jan 16, 2017 on Hotels
Wonderful amazing will stay with them again so professional
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
We are so glad that you enjoyed your stay. We love receiving feedback like this from our guest. Looking forward to seeing you again!
3 out of 5
by Michael

Ok

Posted Jan 14, 2017 on Hotels
Rooms were so so and there was a wierd smell in the room. Breakfast wasn't so great either.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Michael, I am very sorry to hear that our hotel did not meet your expectations. It is our goal to create a Great Hotel Guests Love and we seem to have fallen short of the mark I hope that you'll give us another chance the next time you are in Jacksonville Florida to show you the hotel we strive to deliver.
5 out of 5
by Richard

Posted Jan 10, 2017 on Hotels
Everything was great
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Richard, We would like to thank you for staying with us during your recent trip to Jacksonville Florida. We hope to see you again soon.
5 out of 5
by brian

Very clean hotel. Staff is very helpful and nice.

Posted Jan 7, 2017 on Hotels
We showed up on Christmas Day and the staff was very helpful trying to find us a place that was open to eat at. Very close to Jaxport for our cruise the next day. They even had a shuttle that made runs to and from jaxport for a small price per person. We didn't have to worry about getting a taxi.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Brian, We are so glad to hear that you enjoyed your recent stay in Jacksonville Florida. I hope that the cruise was just as amazing. We hope to see you again soon!
5 out of 5
by Ethel

Very Clean and spacious

Posted Jan 3, 2017 on Hotels
It was amazing,
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Ethel, We would like to thank you for staying with us during your recent trip to Jacksonville Florida. We hope that you'll stay with us again during your next trip!!
5 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Anon, Thank you for your recent stay during your trip to Jacksonville Florida, we hope to see you again soon.
5 out of 5
by Deb

Very friendly staff

Posted Dec 31, 2016 on Hotels
We were getting on cruise ship it was close to port and very clean and comfortable
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Deb, We are so glad to hear that you enjoyed your trip before your cruise. I hope that your cruise was just as enjoyable. We look forward to seeing you next time you're in Jacksonville Florida.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Mill SC

Close to port for cruise ship

Posted Dec 8, 2016
Pros: location
Location: No restaurants with in walking distance great for a cruise
Port for cruise ships only a few miles down the road. Nice stay. No restaurants you can walk to for dinner.
Comment from Hotel Management
Dec 19, 2016 by Hotel Staff, Hotel Management
Diane, We would like to thank you for your recent stay before your cruise. We look forward to seeing you again in the future.
5 out of 5
by A verified traveler

Very convenient and clean Hotel

Posted Nov 11, 2016 on Hotels
Our stay here was very nice and relaxing before we left for our cruise. Thanks for the friendly staff and the nice little breakfast!! I will be staying here again !!!
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Anon, We are pleased to hear that you enjoyed your stay during your recent trip to Jacksonville. I hope that your cruise was nice and relaxing, and hope to see you again soon.
3 out of 5
by A verified traveler

Needs update

Posted Oct 22, 2016 on Hotels
The heater almost caught on fire when we attempted to turn it on so we froze all night.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Anon, I am so sorry to hear that you had difficulty with your stay during your recent trip to Jacksonville. We would like another opportunity to show you how we truly deliver a Great Hotel Guests Love during your next trip to Jacksonville.