Ratings based on 897 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice hotel overall, shops everywhere

Posted Jul 18, 2016
We booked this hotel just to rest for the night on a road trip. We didn't think the area would be that nice since it was in an airport area but less than a mile away are all the major food chains/ shopping/ groceries. The room was big, clean, tv was a little small but then again. Breakfast was okay, not the best service at a breakfast. No cinnamon rolls, pancake machine was broke, no cartons of milk only large gallons and "ok let's" we're gross. Comfiest bed we've had on our trip. AC was amazing! Most rooms are musty or have a humid feel but the air was great here. Would return.
5 out of 5
by A verified traveler

Posted Jun 7, 2016
Very friendly. Very clean. Conveniently located near airport. Transported to and from airport.
1 out of 5
by A verified traveler from Albuquerque

Left my family out on the street

Posted May 7, 2016
We booked 2 months in advance and reserved a room with 2 queen beds. When we arrived they told us they only had a king room. No problem we'll rent a rollaway. Nope, no rollaways available. Advised I booked a room with 2 beds for family. They advised they do not have to honor bookings from Expedia and you take what ya get. Told them this would not work and was told "oh well, don't know what to tell you". No manager available because of "personal reasons". On top of all that, they charged me a cancellation fee of $135 because I couldn't use the king room. Still fighting with them to get that $ back. Rude staff! Don't book here unless you have a backup plan.
2 out of 5
by A verified traveler from Florida

Holiday Inn Express, Jacksonville, FL airport

Posted May 3, 2016
Pros: Not much, just there for one night to fly out the next morning
Cons: Overall condition of the hotel
This Holiday Inn is in of updates. Not the quality you would expect from a Holiday Inn. The price was way too much for this hotel. More like a $75. hotel than a $140.
2 out of 5
by A verified traveler

Bad choice

Posted May 1, 2016
Old, dated, and dirty. Didn't want to walk on the carpet.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 18, 2016 on Hotels
4 out of 5
by A verified traveler

Good hotel for airport stopover

Posted Apr 17, 2016
Not such a good welcome as we had on our first stay
5 out of 5
by Ann

Posted Apr 13, 2016 on Hotels
We were very tired when we checked in, so having the different restaurants near by was great, and it was nice to relax before coming back home.
5 out of 5
by William

This traveler left a rating score only Posted Apr 12, 2016 on Hotels