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Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations. Please know that you can request microwave at the front desk, by Hyatt standards there are no microwaves in rooms but we have some for guests that request it. We hope that you stay with us again whenever you visit Jacksonville.
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
Very good place to sleep and comfortable and near restaurant and shopping
John
Stayed 1 night in Apr 2024
Response from Patricia on Apr 19, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
Good morning, thanks for sharing your comments about your stay at the Hyatt Place Jacksonville Airport. We apologize for not meeting your expectations at this time and hope you give us another opportunity to serve you.
They charge my card credit unauthorized charges then didn't me a receipt ask for receipt stated that y'all would give the receipt to me and call for receipt supposed to email it and never did receive it I would never stay there again because they charged my account over $400 and then can't tell me why
Sylvia
Stayed 4 nights in Apr 2024
Response from Patricia on Apr 16, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We apologize for your billing issue, please know that we will share this with our management team so they can research on that. Thank you again for the opportunity to serve you.
Staff was wonderful and the pool facility as well. Walk to beach location perfect.
Randall
Stayed 1 night in Apr 2024
Response from Patricia on Apr 16, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
6/10 Okay
Monica J
Apr 14, 2024
Poor maintenance service
Monica J
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 16, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope to have you here again.
Comfortable little hotel. Perfect for over night stay.
Gayle
Stayed 1 night in Apr 2024
Response from Patricia on Apr 15, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am thankful that you reached out to share you had an excellent stay. We hope to have you here again.
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
My ac wasn’t working. They had the maintenance guy come up and look at it and that’s all he did was look. My mom’s room had bed bugs and I ended up with bites on me and my son. We could leave and book somewhere else. I don’t recommend.
Nykyta
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 11, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.
The hotel was nice, everyone was super attentive. The breakfast offered was awesome.
The room was clean for the most part, only complaint with that is the grout in the shower was in need of a good scrubbing as it had pink mildew build-up other than that this hotel was a great choice for my trip.
Brittany
Stayed 2 nights in Apr 2024
Response from Patricia on Apr 11, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
2/10 Terrible
Cozetta
Traveled with family and small children
Apr 8, 2024
I had bed bug in my room this weekend.
Cozetta
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 8, 2024
Thank you for taking the time to let us know about your most recent stay at the Hyatt Place. We are very sorry we did not meet your expectations at this time . Please rest assure that your comments will be shared with our team so we can take proper procedures for pest control issues. Thank you again and we hope your give us another opportunity to serve you when you come back to Jacksonville.
We enjoyed a week long stay at Hyatt Place! The staff is wonderful, our room was clean when we arrived. We came back each day to a freshly cleaned room. I highly recommend Hyatt Place.
Mary Margaret
Stayed 8 nights in Mar 2024
Response from Patricia on Apr 8, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
10/10 Excellent
Denise A
Traveled with partner
Apr 7, 2024
Liked: Amenities
Great staff. Wonderful breakfast compared to a number of hotels we’ve stayed at these last two weeks. Beds were very comfortable.
Denise A
Stayed 1 night in Apr 2024
Response from Patricia on Apr 8, 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
The hotel staff was polite and attentive. The room was clean and quiet.
Renika
Stayed 2 nights in Apr 2024
Response from Patricia on Apr 12, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
The beds was comfortable, staff was so nice, room was clean, nice place to stay!
Kelli
Stayed 1 night in Apr 2024
Response from Patricia on Apr 8, 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!
We had a problem with our room and they switched right away. They were very caring and drfinitely had a personal touch which i love ❤️
Kimberly
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Thanks for your comments and for your understanding in having to move rooms. We're here to make sure your hotel experience is as perfect as possible! :-)Thanks again.
6/10 Okay
Snezana
Traveled with family
Mar 31, 2024
Liked: Cleanliness, staff & service
You get what you pay for! Came to hotel at 12:30 at night, walked though reception, no one there, went up the elevator to my room… no any kid of security. (It’s a scatchy area).
The iron was broken; air conditioning very loud
Checking out at 4:15 am took time because receptionist too 5 minutes to show up…
The place was clean and spacious.
Snezana
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
I apologize for any/all inconvenience. Please be assured that we're reviewing our staffing model to try and get two receptionists on-duty at night at all times.Thanks for your comments regardless and sorry again for any inconvenience.
Comfortable and clean. Breakfast was bountiful but the main entrees were just meh. Only one elevator worked so it was very slow to depart during peak time. Would stay again because of overall comfort.
Carolyn
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thanks so much for your score and comments. I'm sorry about the elevator issue. Our elevator vendor is on it. Thanks again.
Everything was great. We were greeted when we arrived, fast check-in after a long flight, and long line at the car rental. Breakfast the next morning was great as well.
Tim
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thanks so much for your motivating and encouraging review. It's very much appreciated.
What gave this property five stars for us was the employees. We were first met by Andre who picked us up at the airport - no waiting - loaded our bags and was very personable. Next was Sage at the front desk. She was most welcoming (at nearly midnight),helpful and patient. Mike, also a driver, was a cheerful presence in the lobby. The banter between him and Sage the next morning was fun and uplifting.
These three set the tone was our stay!
Pamela
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Your comments are awesome! Thanks so much. I will share w/ Andre, Sage and Mike right away. Thanks again.
8/10 Good
Shunder
Traveled with partner
Mar 23, 2024
Liked: Cleanliness, staff & service, amenities
The hot water was not working in the shower on the second day we stayed there.
Shunder
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
We're sorry about the problem we had. We had an issue w/ one of our water heaters...that resulted in hot water not being available for a few hours on Saturday afternoon. Please be assured the issue has been resolved. Again, sorry for the inconvenience.
I had to leave early because bugs was in my bed so I left and come home
Stephanie
Stayed 1 night in Mar 2024
Response from Patricia on Mar 21, 2024
Thank you for taking the time to give us feedback about your recent stay at the Hyatt Place Jacksonville, we valued your business and apologize for not meeting your expectations at this time. Please know that all your comments will be shared with our management team so we can improve in the areas you have mentioned. Again, we apologize and hope that you give us another opportunity to serve you in the future.
The property was a good choice for our stay. It is well maintained and offered a good breakfast. They also offer evening bar style food and drinks. When we’re in the area again I would stay again.
Harolynn
Stayed 1 night in Mar 2024
Response from Patricia on Mar 19, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
Staff was great breakfast was tasty, food was good and room was clean
Fred
Stayed 3 nights in Mar 2024
Response from Patricia on Mar 8, 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. We hope to welcome you back again soon!
Good morning, thanks for choosing Hyatt Place Jacksonville Airport. We appreciate you taking the time to give us feedback about your recent stay with us. Please know that your comments will be shared with our management team so can continue improving. Take care.
We stayed here after a cruise and it was perfect with GREAT CUSTOMER SERVICE. I was thoroughly impressed with the shuttle to the airport and to local restaurants within a 3 mile radius. The rooms were spacious, clean, and comfortable.
Selena
Stayed 1 night in Mar 2024
Response from Patricia on Mar 6, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear that you enjoyed your stay with us, we hope to have another opportunity to serve you. Take care.
The staff was friendly and the complimentary breakfast is the best I have ever had at a hotel. Loved the shuttle driver as well, very friendly and always on time. This was an incredibly pleasant stay.
Amelia
Stayed 2 nights in Feb 2024
Response from Patricia on Mar 4, 2024
Good morning, thank you so much for your loyalty to Hyatt brand, we appreciate your business and hope you continue staying with us. Please know that all your comments will be shared with our team to motivate them to continue delivering exceptional customer service. Have a great day!