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Reviews of Hyatt Place Jacksonville Airport

3 out of 5
Hyatt Place Jacksonville Airport
14565 Duval Rd, Jacksonville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 825 out of 1318 reviews" "
Rating 8 - Good. 273 out of 1318 reviews" "
Rating 6 - Okay. 114 out of 1318 reviews" "
Rating 4 - Poor. 42 out of 1318 reviews" "
Rating 2 - Terrible. 64 out of 1318 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious and comfortable!
Stayed 1 night in Apr 2024
Response from Patricia on Apr 24, 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations. Please know that you can request microwave at the front desk, by Hyatt standards there are no microwaves in rooms but we have some for guests that request it. We hope that you stay with us again whenever you visit Jacksonville.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price
Stayed 1 night in Apr 2024
Response from Patricia on Apr 24, 2024
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.

10/10 Excellent

Charnele, Valdosta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Muhammad, Scranton

Disliked: Amenities
Just ok
Stayed 2 nights in Apr 2024
Response from Patricia on Apr 23, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Kiarrah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect pre-cruise stay.
Stayed 1 night in Feb 2024
Response from Patricia on Apr 23, 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Patricia on Apr 23, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to sleep and comfortable and near restaurant and shopping
Stayed 1 night in Apr 2024
Response from Patricia on Apr 19, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Immediate area was not pleasant.
Stayed 2 nights in Apr 2024
Response from Patricia on Apr 17, 2024
Good morning, thanks for sharing your comments about your stay at the Hyatt Place Jacksonville Airport. We apologize for not meeting your expectations at this time and hope you give us another opportunity to serve you.

2/10 Terrible

Sylvia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They charge my card credit unauthorized charges then didn't me a receipt ask for receipt stated that y'all would give the receipt to me and call for receipt supposed to email it and never did receive it I would never stay there again because they charged my account over $400 and then can't tell me why
Stayed 4 nights in Apr 2024
Response from Patricia on Apr 16, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We apologize for your billing issue, please know that we will share this with our management team so they can research on that. Thank you again for the opportunity to serve you.

10/10 Excellent

Randall

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and the pool facility as well. Walk to beach location perfect.
Stayed 1 night in Apr 2024
Response from Patricia on Apr 16, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

6/10 Okay

Monica J

Poor maintenance service
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 16, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope to have you here again.

10/10 Excellent

Daniel, Willow Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable little hotel. Perfect for over night stay.
Stayed 1 night in Apr 2024
Response from Patricia on Apr 15, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Clean, quiet and very convenient.
Stayed 1 night in Apr 2024
Response from Patricia on Apr 15, 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent place to stay.
Stayed 4 nights in Apr 2024
Response from Patricia on Apr 12, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am thankful that you reached out to share you had an excellent stay. We hope to have you here again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely friendly and accommodating!
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 11, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

2/10 Terrible

Nykyta

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My ac wasn’t working. They had the maintenance guy come up and look at it and that’s all he did was look. My mom’s room had bed bugs and I ended up with bites on me and my son. We could leave and book somewhere else. I don’t recommend.
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 11, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.

8/10 Good

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, everyone was super attentive. The breakfast offered was awesome. The room was clean for the most part, only complaint with that is the grout in the shower was in need of a good scrubbing as it had pink mildew build-up other than that this hotel was a great choice for my trip.
Stayed 2 nights in Apr 2024
Response from Patricia on Apr 11, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

2/10 Terrible

Cozetta

Traveled with family and small children
I had bed bug in my room this weekend.
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 8, 2024
Thank you for taking the time to let us know about your most recent stay at the Hyatt Place. We are very sorry we did not meet your expectations at this time . Please rest assure that your comments will be shared with our team so we can take proper procedures for pest control issues. Thank you again and we hope your give us another opportunity to serve you when you come back to Jacksonville.

10/10 Excellent

Mary Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a week long stay at Hyatt Place! The staff is wonderful, our room was clean when we arrived. We came back each day to a freshly cleaned room. I highly recommend Hyatt Place.
Stayed 8 nights in Mar 2024
Response from Patricia on Apr 8, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Denise A

Traveled with partner
Liked: Amenities
Great staff. Wonderful breakfast compared to a number of hotels we’ve stayed at these last two weeks. Beds were very comfortable.
Stayed 1 night in Apr 2024
Response from Patricia on Apr 8, 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 3 nights in Apr 2024
Response from Patricia on Apr 8, 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

10/10 Excellent

Renika

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was polite and attentive. The room was clean and quiet.
Stayed 2 nights in Apr 2024
Response from Patricia on Apr 12, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds was comfortable, staff was so nice, room was clean, nice place to stay!
Stayed 1 night in Apr 2024
Response from Patricia on Apr 8, 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thanks for the positive comment. We expect to see you again real soon!!! :-)Thanks,

8/10 Good

Kimberly

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with our room and they switched right away. They were very caring and drfinitely had a personal touch which i love ❤️
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Thanks for your comments and for your understanding in having to move rooms. We're here to make sure your hotel experience is as perfect as possible! :-)Thanks again.

6/10 Okay

Snezana

Traveled with family
Liked: Cleanliness, staff & service
You get what you pay for! Came to hotel at 12:30 at night, walked though reception, no one there, went up the elevator to my room… no any kid of security. (It’s a scatchy area). The iron was broken; air conditioning very loud Checking out at 4:15 am took time because receptionist too 5 minutes to show up… The place was clean and spacious.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
I apologize for any/all inconvenience. Please be assured that we're reviewing our staffing model to try and get two receptionists on-duty at night at all times.Thanks for your comments regardless and sorry again for any inconvenience.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Will stay again
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
We're going to hold you to that! :-)Thanks so much for taking the time to send something positive. Much appreciated.

10/10 Excellent

Alexis

Stayed 3 nights in Mar 2024

8/10 Good

seshaiah

location
Stayed 1 night in Mar 2024

6/10 Okay

Claudia P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. Breakfast was bountiful but the main entrees were just meh. Only one elevator worked so it was very slow to depart during peak time. Would stay again because of overall comfort.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thanks so much for your score and comments. I'm sorry about the elevator issue. Our elevator vendor is on it. Thanks again.

10/10 Excellent

Clyde

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thanks so much. I will share your comments right away.

8/10 Good

Tim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We were greeted when we arrived, fast check-in after a long flight, and long line at the car rental. Breakfast the next morning was great as well.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thanks so much for your motivating and encouraging review. It's very much appreciated.

10/10 Excellent

Pamela, Rockland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What gave this property five stars for us was the employees. We were first met by Andre who picked us up at the airport - no waiting - loaded our bags and was very personable. Next was Sage at the front desk. She was most welcoming (at nearly midnight),helpful and patient. Mike, also a driver, was a cheerful presence in the lobby. The banter between him and Sage the next morning was fun and uplifting. These three set the tone was our stay!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Your comments are awesome! Thanks so much. I will share w/ Andre, Sage and Mike right away. Thanks again.

8/10 Good

Shunder

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hot water was not working in the shower on the second day we stayed there.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
We're sorry about the problem we had. We had an issue w/ one of our water heaters...that resulted in hot water not being available for a few hours on Saturday afternoon. Please be assured the issue has been resolved. Again, sorry for the inconvenience.

2/10 Terrible

Stephanie

Liked: Cleanliness, property conditions & facilities
I had to leave early because bugs was in my bed so I left and come home
Stayed 1 night in Mar 2024
Response from Patricia on Mar 21, 2024
Thank you for taking the time to give us feedback about your recent stay at the Hyatt Place Jacksonville, we valued your business and apologize for not meeting your expectations at this time. Please know that all your comments will be shared with our management team so we can improve in the areas you have mentioned. Again, we apologize and hope that you give us another opportunity to serve you in the future.

10/10 Excellent

Harolynn, Southfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a good choice for our stay. It is well maintained and offered a good breakfast. They also offer evening bar style food and drinks. When we’re in the area again I would stay again.
Stayed 1 night in Mar 2024
Response from Patricia on Mar 19, 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to airport
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
We're glad you are happy and can't wait for you to return. :-)

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, very helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thanks for sharing such a positive message.

10/10 Excellent

Christopher, Clearwater

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on Mar 18, 2024
Thanks so much for the positive words.

10/10 Excellent

Timothy L

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Frank

Traveled with family
Liked: Amenities
Breakfast
Stayed 1 night in Mar 2024
Response from Patricia on Mar 11, 2024
Thank you so much for your feedback, we hope to serve you again.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great breakfast was tasty, food was good and room was clean
Stayed 3 nights in Mar 2024
Response from Patricia on Mar 8, 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. We hope to welcome you back again soon!

10/10 Excellent

Starling

Liked: Cleanliness, staff & service, property conditions & facilities
Needs non-slip mat in shower tub for safety.
Stayed 1 night in Mar 2024
Response from Patricia on Mar 6, 2024
Good morning, thanks for choosing Hyatt Place Jacksonville Airport. We appreciate you taking the time to give us feedback about your recent stay with us. Please know that your comments will be shared with our management team so can continue improving. Take care.

10/10 Excellent

Selena

Traveled with family
Liked: Amenities, property conditions & facilities
We stayed here after a cruise and it was perfect with GREAT CUSTOMER SERVICE. I was thoroughly impressed with the shuttle to the airport and to local restaurants within a 3 mile radius. The rooms were spacious, clean, and comfortable.
Stayed 1 night in Mar 2024
Response from Patricia on Mar 6, 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear that you enjoyed your stay with us, we hope to have another opportunity to serve you. Take care.

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the complimentary breakfast is the best I have ever had at a hotel. Loved the shuttle driver as well, very friendly and always on time. This was an incredibly pleasant stay.
Stayed 2 nights in Feb 2024
Response from Patricia on Mar 4, 2024
Good morning, thank you so much for your loyalty to Hyatt brand, we appreciate your business and hope you continue staying with us. Please know that all your comments will be shared with our team to motivate them to continue delivering exceptional customer service. Have a great day!