Lobby

Reviews of Hyatt Regency Jacksonville

4 out of 5
Hyatt Regency Jacksonville
225 E Coastline Dr, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 699 out of 1185 reviews" "
Rating 8 - Good. 257 out of 1185 reviews" "
Rating 6 - Okay. 90 out of 1185 reviews" "
Rating 4 - Poor. 68 out of 1185 reviews" "
Rating 2 - Terrible. 71 out of 1185 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was awesome. Thank you Joy from the front desk.
Stayed 3 nights in Apr 2024
Response from Melinda on Apr 18, 2024
Dear Willaim,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and that you received awesome customer service from Joy. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

10/10 Excellent

Quetina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view
Stayed 1 night in Apr 2024
Response from Jamie on Apr 8, 2024
Dear Quetina,Thank you for your great 5/5 rating and review of our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

2/10 Terrible

Sameer

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
See above
Stayed 1 night in Mar 2024
Response from Melinda on Apr 3, 2024
Dear Sameer,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Terri

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Riverwalk area is peaceful and relaxing. Our family members enjoyed the electric scooters and got around the local area that way. The hotel staff was exceptionally friendly and helpful. We slept well, nice facilities, and we enjoyed the rooftop pool. It is dog friendly as well.
Stayed 2 nights in Mar 2024
Response from Michelle on Apr 1, 2024
Dear User, Thank you for your feedback. We are glad to see everything went well and exceeded your expectations. From the Pool to the pet friendly policy. We thank you for sharing your feedback. We hope to have the opportunity to welcome you again the next time you are in the area. Best Regard

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Travis on Mar 31, 2024
Hello Holly!Thank you for taking the time to provide your review of our hotel. It is great to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis

10/10 Excellent

Liezel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer services
Stayed 1 night in Mar 2024
Response from Travis on Mar 31, 2024
Hello Liezel!Thank you for taking the time to write your review of our hotel. We are glad to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Rebecca on Mar 28, 2024
Hello Steve,Thank you for your feedback and recent stay at Hyatt Regency Jacksonville. It was our pleasure to welcome you. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Jamie on Mar 25, 2024
Dear Michael,Thank you for your great review of our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest the next time you are visiting Jacksonville!Warm regards,Jamie

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lobby and restaurants are great, but the rooms are lacking. The beds were not very comfortable and the linen was scratchy. Walls were paper thin and you could hear every person talking outside in the hall.
Stayed 2 nights in Mar 2024
Response from Lindsey on Mar 22, 2024
Dear Jenna,Thank you for your feedback. We are happy to hear you enjoyed the lobby and restaurants. Sorry to hear that the beds were not comfortable, and you had noise issues. We would love to welcome you back for a better experience in the future! Best Wishes

10/10 Excellent

Leticia

Liked: Property conditions & facilities
Very clean
Stayed 3 nights in Mar 2024
Response from Betsy on Mar 21, 2024
Dear Leticia,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was very clean. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

2/10 Terrible

John

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Arrived at property and could not shower. Very little water pressure. Flow 2” from the wall at best. Decided to carpet clean at 7am in the hallway. Left dryers on in hallway until 10pm. Couldn’t adjust temp of thermostat in my room up or down. Charged $18 for one toothpaste and $30 for one razor. Area around hotel is not good at all. Yikes. Restaurant staff was great.
Stayed 3 nights in Mar 2024
Response from Betsy on Mar 21, 2024
Dear John,Thank you for the feedback. We regret to hear you had a bad experience due to issues with your room. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear Troy,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
The hotel’s amenities are great but the rooms could use some servicing. Upgrade the towels, pillows and the in room amenities.
Stayed 4 nights in Mar 2024
Response from Brittney C. on Mar 19, 2024
Hi Laurie,Thank you for taking the time to leave your review. We appreciate you for staying with us and we hope to get the opportunity to welcome you again in the future.

10/10 Excellent

Lidubina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people in the lobby are so nice and the restaurante to
Stayed 1 night in Mar 2024
Response from Brittney C. on Mar 19, 2024
Hello Lidubina,Thank you for your 5-star rating. We are delighted to hear that you enjoyed our staff. Thank you for dining with us and we hope to see you again soon.

10/10 Excellent

Holly

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I stay here every time I come to Jacksonville. Quite disappointed this time around with the cleanliness of the room. There was leftover food in the mini fridge that absolutely reeked, there were multiple strands of hair stuck to the wall in the bathroom, and stains on the bedspread. This hotel is a great location and has otherwise great amenities but this was definitely not a great stay this time around.
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 17, 2024
Hello Holly,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Melinda on Mar 16, 2024
Dera keith,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

6/10 Okay

Clark

Traveled with partner
Disliked: Cleanliness
The hotel charges 4 star prices and delivers 1 star cleanliness. Finding hairs in the bedsheets was almost enough to have me looking for another hotel. Fortunately there were two beds and the second one seemed clean. It was late and I didn’t want the hassel of complaining to the desk clerk.
Stayed 1 night in Mar 2024
Response from Brittney C. on Mar 13, 2024
Hi Clark,Thank you for taking the time to leave your review. We are sorry to learn of your experience. We would like to properly address this. Please reach out to us on our social media or chat function for further assistance. Thank you.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the snacks, softdrinks & delicious breakfast options on the Regency club floor. My room was clean, quiet, comfortable beds & quality bedding. Great water pressure on shower. The river view spectacular. Highly recommend.
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 12, 2024
Dear Theresa,Thank you for your feedback. We are overjoyed your stay was outstanding! It is fantastic you had a great experience staying with us and you liked our great location. We are happy to hear you enjoyed the snacks, drinks and breakfast in the Club! Thank you for staying with us! We hope to have the pleasure of welcoming you back in the future! Warm Wishes

4/10 Poor

Darin

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Whole hotel was kept freezing, the room itself was freezing and they give you the equivalent of 3 sheets for bedding. We tried to use the heater in the middle of the night but it omitted a terrible burn smell that irritate our sinuses the entire night. The heater also wouldn't go above 71.2. Based on the rooms I'll never stay at this property again. Service was good at the Tavern restaurant, check in was a little bit lacking (lackluster attitude).
Stayed 1 night in Mar 2024
Response from Brittney C. on Mar 12, 2024
Hi Darin,Thank you for taking the time to leave your review. We are sorry to learn of your experience with the temperature and heater in your room. We would love the opportunity to assist you further with your feedback. Please contact us on our social media and or chat functions for further assistance. Thank you.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegantly appointed and very friendly accommodating staff. Great gym and pool.
Stayed 2 nights in Mar 2024
Response from Melinda on Mar 9, 2024
Dear Jeffrey,Thank you for taking the time to review our property. We are so glad to hear you found our hotel elegantly appointed and that our staff was friendly and accommodating. We are also glad you enjoyed the pool and gym. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

8/10 Good

Rick, North Hills

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 713 has peeling paint in shower and both drains are slow to drain. Also why not use fitted sheets? Plain sheets simply come off after one night…
Stayed 2 nights in Mar 2024
Response from Christi on Mar 8, 2024
Hello Rick, thank you for taking time to share feedback on your recent stay at Hyatt Regency Jacksonville Riverfront. I am sorry to hear that the room and bathroom were not up to expectations. We are constantly trying to update and improve guest experience. We look forward to your future stays with Hyatt. Best Regards, Christi

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever we go to Jacksonville for a show or other special event, we like to stay over to make a mini-vacation of it. Our favorite place to stay is The Hyatt. It’s convenient to theaters and football stadium as well as concert venues. There are good dining options inside and outside of the hotel. River view rooms are excellent. It’s a well-managed and comfortable property.
Stayed 1 night in Mar 2024
Response from Janet on Mar 8, 2024
Dear Susan,Thank you for the fantastic review and rating you gave our Hyatt Regency Jacksonville Riverfront! We are excited to hear we are #1 on your favorites list! We are pleased to hear you like our convenient location to all the sports events, concert venues and theaters. We appreciate your kind words about our well-sorted full service hotel and well-managed and comfortable property. It is fantastic to hear you enjoy our river view rooms. We look forward to welcoming you back for another stay. Warm regards,

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but close to seedy part of Jacksonville.
Stayed 1 night in Mar 2024
Response from Laura on Mar 3, 2024
Dear Michael,Thank you for taking the time to share you feedback. We are happy to hear that your stay with us was enjoyable. Please know that we do have measures in place to ensure your comfort and safety, as those are our top priorities. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Monique

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel itself is loud. Not good for light sleepers. Dinning was terrible. Could not get service after seated in 2 restaurants. Staff looked at you and walked away
Stayed 1 night in Mar 2024
Response from Janet on Mar 2, 2024
Dear Monique,Thank you for taking the time to provide feedback on your recent stay at our Hyatt Regency Jacksonville Riverfront. We are disappointed to hear about your dining experience and the loud noise. We strive to provide excellent service and a quiet and comfortable stay experience. Please accept our apologies for failing in this regard. If you would like to share more about your experience with us, please reach out to us on our social media or chat channels. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. Warm regards,

8/10 Good

cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable, room was clean. Toiletries were minimal/not full. Bottled Water in the room costs $3.00 Not what I would have expected with a big name hotel. Parking was comped, that's a plus. Staff was very helpful and professional.
Stayed 1 night in Feb 2024
Response from Tieysha on Mar 3, 2024
Hello Cheryl,Thank you for your rating as well as your review. We are so pleased to know that you loved our comfortable beds, clean rooms, and our very helpful and professional staff. We are so sorry that you had minimal toiletries, and the water bottle prices didn't meet your expectations. We look forward to welcoming you back to Hyatt Regency Jacksonville in the future.Best Wishes,

8/10 Good

Johnnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Hyatt despite it took awhile for the hot water to kick in and it was at a lower pressure but other than that…I’ll be back.
Stayed 1 night in Feb 2024
Response from Tieysha on Mar 2, 2024
Hello Johnnie,Thank you for your rating as well as your review. We are so very pleased to know that you enjoyed your stay here with us. We are sorry to hear that it took a while for the water in your room to get hot as well as the pressure being low. We look forward to welcoming you back to Hyatt Regency Jacksonville Riverfront in the future.Best Wishes,

10/10 Excellent

Sarah

Traveled with family
Liked: Amenities
Very clean, well organized, friendly and helpful staff. Convenient location and everything you need to have a wonderful stay. Very good value. Comfortable bed and room. Delightful stay.
Stayed 1 night in Feb 2024
Response from Tieysha on Mar 2, 2024
Hello Sarah,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our very clean, well-organized, friendly and helpful staff. We look forward to welcoming you back to Hyatt regency Jacksonville riverfront in the future.Best Wishes,

10/10 Excellent

Leanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The 24hour market was great. I had an early drive and I was thrilled to find hot coffee and bottle water ready for purchase!
Stayed 1 night in Feb 2024
Response from Betsy on Feb 29, 2024
Dear Leanne,Thank you for your 5/5 feedback and rating. We are so happy to hear that you enjoyed our 24-hour market. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Garrett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the Elevators was very sketchy sounding, after checking the license posted, it had been expired for almost 7 months!
Stayed 1 night in Feb 2024
Response from Dacia on Feb 27, 2024
Hi Garrett, Thank you for your review and stay feedback. We appreciate you bringing this to our attention. To have this fully documented and addressed please reach out to us on social or chat channels. We look forward to hearing from you soon.Kind regards,

10/10 Excellent

Dallana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Ana on Feb 23, 2024
Dear Dallana,We appreciate your feedback. Thank you for staying with us while you were in Jacksonville. We're glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Daria, Lovettsville

Business traveler
Liked: Amenities
Broken A/C so had to change rooms. Staff were helpful. Ended up stuck with a handicapped room on a lower floor.
Stayed 2 nights in Feb 2024
Response from Rebecca on Feb 23, 2024
Hello Daria,Thank you for your recent stay at Hyatt Regency Jacksonville and for providing feedback. We are sorry for the issues with your A/C and having to switch rooms. We are happy the staff was helpful in trying to resolve the issues. We will share all this feedback with our management team. We hope to have the opportunity to welcome you back. Warm regards,Rebecca

10/10 Excellent

Laurie M

Liked: Amenities
Property is so convenient to the Florida Theater👍 We took advantage of room service from SHOR, Fish & Chips!! Arrived fast, everything was hot and delicious!! So far 👍👍👍
Stayed 1 night in Feb 2024
Response from Betsy on Feb 22, 2024
Dear Laurie,Thank you for your excellent feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Kasey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Five stars! Love this place!
Stayed 1 night in Feb 2024
Response from Brittney C. on Feb 21, 2024
Hi Kasey,Thank you so much for your 5-star review. We are very happy to hear that you love our property. We look forward to welcoming you back again soon.Best Regards,

6/10 Okay

Jeffrey

Liked: Cleanliness
Heating unit banged all night. They said a work crew was present, but didn’t help me sleep!
Stayed 1 night in Feb 2024
Response from Brittney C. on Feb 21, 2024
Hi Jeffrey,We are sorry for the noise and to hear that you were unable to sleep. We truly understand how important a good night's sleep is. We would love the opportunity to discuss your feedback further. Please reach out to us on our social media or chat channels. Best Regards,

10/10 Excellent

Amber, JUPITER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! Valet was great even though they were very busy. Check in was the fastest ever. Restaurants are great. Very convenient close to venues. Rooms very quiet and comfortable.
Stayed 1 night in Feb 2024
Response from Betsy on Feb 19, 2024
Dear Amber,Thank you for your 5/5 feedback and review. It was a pleasure to welcome you to our hotel and we are so glad to know that you felt our hotel was wonderful and the rooms were very quiet and comfortable. We hope to welcome you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Blake, Lino Lakes

Stayed 1 night in Dec 2023
Response from Michaela on Feb 20, 2024
Dear Blake,I want to thank you for your patronage to us here at Hyatt Regency Jacksonville. I am pleased your stay was a success and you enjoyed your time with us. I want to thank you for your review and hope for a return visit in the future. Have a great day!

4/10 Poor

Megan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michaela on Feb 20, 2024
Dear Megan,I personally want to thank you for being our Guest at Hyatt Regency Jacksonville. I truly appreciate your time and review. If you need anything do not hesitate to reach out to us on Facebook or X to discuss your stay. We are here to help. Have a great day!

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ice machine 15 flood was ooc. Other then that it was a great stay
Stayed 1 night in Feb 2024
Response from Jamison on Feb 18, 2024
Hello john, I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are thrilled to hear you had a great stay overall. We appreciate your observation of one of our ice machines; we apologize for any inconvenience. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We look forward to providing another great experience and welcoming you again at Hyatt Regency Jacksonville Riverfront in the future!Best regards,Jamison

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and updated room
Stayed 2 nights in Feb 2024
Response from Dacia on Feb 15, 2024
Hi Nicholas,Thank you so much for your review. It is so nice to learn you enjoyed your stay. We will look forward to welcoming you to Hyatt Regency Jacksonville again.Kind regards,

2/10 Terrible

Scott

Stayed 3 nights in Feb 2024
Response from Melinda on Mar 22, 2024
Dear Scott,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Shuna, Roswell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible hotel. The views were spectacular and everyone. There was so extremely nice and accommodating. I would definitely stay at this hotel again.
Stayed 1 night in Dec 2023
Response from Jamie on Feb 10, 2024
Dear Shuna,Thank you for your delightful review of our Hyatt Regency Jacksonville. We're delighted to hear that you enjoyed your stay with us! Your kind words about the service provided by our team are much appreciated. We look forward to the opportunity to welcome you back as our guest in the future!Warm regards,Jamie

10/10 Excellent

Avier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay here.. everything was perfect
Stayed 1 night in Feb 2024
Response from Dacia on Feb 7, 2024
Hi Avier,Thank you so much for your 5-star review. We find it fantastic that you loved everything about your stay. We look forward to welcoming back to Hyatt Regency Jacksonville for another perfect stay soon.Warm regards,

10/10 Excellent

Galen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great view of the river. The tavern was a nice bar good selection. Staff was excellent
Stayed 1 night in Feb 2024
Response from Laura on Feb 5, 2024
Dear Galen,Thank you so much for choosing Hyatt and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to see you again soon.Best regards,

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janet on Feb 1, 2024
Dear Marty,We are overjoyed to see the rating you gave our Hyatt Regency Jacksonville Riverfront! It was a pleasure having you as our guest. We hope to have the privilege of welcoming you back. We would love to provide you with another great experience. Warm regards,

4/10 Poor

tracy

Traveled with group
Disliked: Cleanliness, staff & service
We have stayed at this property a year ago with positive thoughts. This stay was not good at all! The hotel did not give us the beds we reserved (3 rooms total). Rooms were not clean. One room smelled like bug spray and the others were had food on the floor and nasty pillows. Parking is awful. We paid $29 on top of room fees. We will not be returning
Stayed 2 nights in Jan 2024
Response from Michaela on Jan 30, 2024
Dear Tracy,I personally want to thank you for your patronage to us at Hyatt Regency Jacksonville Riverfront. I am sorry to hear this stay did not go as expected and truly appreciate your feedback. Please reach out to us on Facebook or X if we can assist you further with these. We value you as our Guest and truly appreciate your review. Have a great day!

10/10 Excellent

Douglas, Saint Augustine

Stayed 1 night in Jan 2024
Response from Jamie on Jan 23, 2024
Dear Douglas,Thank you for your wonderful 5-star rating for our Hyatt Regency Jacksonville! We're glad that you enjoyed your stay with us, and we hope to welcome you back as our guest for another great stay in the future!Warm regards,Jamie

10/10 Excellent

Kristen

Stayed 4 nights in Dec 2023
Response from Jamie on Jan 28, 2024
Dear Kristen,Thank you for your wonderful 5-star rating for our Hyatt Regency Jacksonville! It was great to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean with excellent staff. Location was ideal and walkable to Everbank Stadium for game.
Stayed 1 night in Dec 2023
Response from Janet on Jan 12, 2024
Dear Shannon,Thank you for the review on our Hyatt Regency Jacksonville Riverfront. We are very happy to hear you liked the location, clean amenities and enjoyed the excellent service our staff provided. We hope to have the pleasure of welcoming you back and providing you with another outstanding experience.

10/10 Excellent

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for fireworks at New Years! Nice hotel on the river
Stayed 1 night in Dec 2023
Response from Janet on Jan 12, 2024
Dear Anna,Thank you for taking the time to provide a review. We are delighted to hear you thought our hotel was nice and it was a great spot for New Years fireworks. We hope you had a great New Years celebration. We would love to welcome you back to our Hyatt Regency Jacksonville Riverfront to bring in 2025 with us, if not sooner.Warm regards,

10/10 Excellent

Susan

Stayed 5 nights in Dec 2023
Response from Jamison on Jan 24, 2024
Hello Susan,Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Jacksonville Riverfront! Best regards,Jamison