Ratings based on 1,414 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
Had a great time, very clean hotel and great service
4 out of 5
Recommended
for Everyone
by A verified traveler from r

Nice and clean

Posted Jun 5, 2017
Room was clean and comfy. Staff so nice, the parking expensive.
Comment from Hotel Management
Jun 9, 2017 by Rachel O., Hotel Management
Hi Kelly, Thank you for choosing to stay with us while in Jacksonville. We are delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Elegant place downtown, close to everything

Posted Jun 5, 2017
Had a helpful adjoining set of rooms for our family of 9; pool was relaxing and it was fun to swim up on the rooftop; boys loved the escalators in the lobby; parking staff were very helpful accommodating our large Sprinter van and the elegant food and fancy drinks at the restaurant were a nice way to start our wedding weekend stay after a long drive; only complaint was poor lighting for doing makeup in the bathroom and no high hooks in the room to hang our long formal gowns
Comment from Hotel Management
Jun 5, 2017 by Rachel O., Hotel Management
Greetings, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel close to downtown

Posted Jun 5, 2017
Pros: Very nice; clean; helpful and friendly staff.
Cons: Room didn't get housekeeping one day and very late on another.
Location: We visited for the Jacksonville Jazz Festival.
Enjoyed the view of the river from room; my granddaughter loved the pool.
Comment from Hotel Management
Jun 5, 2017 by Rachel O., Hotel Management
Hi Pam, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. Jazz Festival weekend is one of our favorites. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Great stay!

Posted Jun 4, 2017
Very clean hotel, great customer service! This hotel is in a perfect location, downtown Jacksonville
Comment from Hotel Management
Jun 5, 2017 by Rachel O., Hotel Management
Greetings Justin, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on riverfront..

Posted May 20, 2017
We enjoyed our stay at the hotel. Restaurants in walking distance was a plus.
Comment from Hotel Management
Jun 5, 2017 by Rachel O., Hotel Management
Hi! We are delighted to see you enjoyed the hotel. We hope to welcome you back soon.
2 out of 5
by A verified traveler

Don't judge this book by its cover

Posted May 15, 2017
The initial appearance of this hotel is great. It is beautiful and clean and has an awesome view of the water. However, customer service was terrible. We requested an iron at 10:15 pm. After 3 calls, we finally received around 2:45 am with no ironing board. Also, there was no closet in our room. A hotel of this caliber should have a closet and iron in every room. Lastly, it took approx 45 mins to get our car from valet. Hotel needs better service/management.
Comment from Hotel Management
Jun 9, 2017 by Rachel O., Hotel Management
Hi, Thank you for choosing to stay with us while in Jacksonville. We appreciate you sharing your feedback with us. I apologize if the service did not meet your expectations. A request for an iron should not have taken that long. I will pass this along to our management team to look further into. We hope to have you stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Comfortable Business Hotel

Posted May 4, 2017
Pros: Staff
Cons: One of the hooks in the bathroom was coming off, update the furniture in the meeting space - some furniture had some pieces missing to them.
Location: In the heart of Downtown by the water and within walking distance to various restaurants and within min to Riverside, cool neighborhood with fab rest!
The staff at the hotel are so accommodating and very helpful from valet parking attendants, front desk agents, FedEx & restaurant staff. The room & bathroom is very spacious, Keurig coffee maker is a plus.
Comment from Hotel Management
Jun 9, 2017 by Rachel O. , Hotel Management
Hi Karen, Thank you for choosing to stay with us while in Jacksonville. We are delighted to see you enjoyed the service. We look forward to welcoming you back soon.
2 out of 5
by A verified traveler from Gainesville fl

Big hotel. Way to busy.

Posted May 3, 2017
Did not get our request to be close to our other rooms. Breakfast was way overpriced and was not free. Self parking was 20$ a day. There was not a refrigerator in the room it is called a cooler. Not worth the price but hotel was close to venue.
Comment from Hotel Management
Jun 5, 2017 by Rachel O., Hotel Management
Greetings Jennifer, Thank you for choosing to stay with us while in Jacksonville. We appreciate your feedback. I apologize the hotel did not meet your expectations. We hope to have you stay with us again soon.
5 out of 5
by A verified traveler

Clean but need new towels

Posted Mar 27, 2017 on Hotels
The stay and area was great, felt safe and the room was clean, but the bath towels(Large towles you dry off with) are the worst I ever seen in a hotel. I called housekeeping and was given more towels but the were still like rags (strings hanging from them) at $200+ a night towels should not be a problem.
Comment from Hotel Management
Apr 3, 2017 by Rachel, Hotel Management
Hello, We are delighted to see you enjoyed the hotel and our service. I apologize if the towels did not meet your expectations. I will pass this along to our team to look further into. We hope to welcome you again soon.