Ratings based on 1,322 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel. The only place we stay at when

Posted Feb 23, 2017
Pros: The room, the common areas and the view
The room is nicely appointed the staff very friendly I think this is our 3rd or 4th time we stay at this property and never had a problem
2 out of 5
by A verified traveler from London

Everything is Closed

Posted Feb 14, 2017
Pros: The facilities that were open were OK but pretty much everything was closed
We had reserved this hotel so we would not have to go out and about in Jacksonville looking for restaurants etc as we were on a road trip and knew we would be coming in tired and only staying one night. When we checked in the guy who takes the bags out of the car and puts them on a trolley and takes you to reception is not the same guy as can take your bags to the room so you need to tip twice plus the valet parker just to get to get to your room. We told the guy at reception who checked us in that we wanted a quiet room and he sold us an upgrade for a riverfront view on a higher floor......what he did not tell us is that there is major work going on at the River side of the hotel and the mechanical drills and diggers started work at 7 the next morning.....the other side of the hotel would not have needed an upgrade and would have been quieter....We wanted to have a quick drink and then eat....we were told the pool bar on the top floor was open but it wasn't and everything else was also shut except for a small bar area which had a poor menu and a terrible wine list....apparently when occupancy rates are low they just shut everything...we walked down the river and ended up in an Irish Bar which was OK but not really what we were looking for.......the following morning at check out the lady did refund us the upgrade charge when we explained but really for a Hyatt Regency it was very poor all round and we would avoid staying there again
4 out of 5
by A verified traveler

Bad location. Many homeless/beggars.

Posted Feb 13, 2017
Approached within a couple of hours after arriving and asked for money. 2nd night walking back from Jacksonville Landing after dinner followed by a vagrant getting closer until 2 large men rounded the corner. He turned and went the other way.
3 out of 5
by A verified traveler from Tampa

Expectations for 4 star hotel not full-filled.

Posted Feb 9, 2017
Pros: Nice view, if not for construction at entrance and river scape blocked.
Air conditioning would not go below 73.5 no matter what setting (FLORIDA) Bath towels with wear marks and loose threads. No mouth wash. Definately over rated
5 out of 5
Recommended
for Everyone
by A verified traveler from springfield, MO

Great location, atmosphere, staff, & accomodations

Posted Feb 5, 2017
The staff were amazing, friendly and helpful. Room was comfortable, clean and tasteful. Restaurant, bar and amenities were top notch. Would absolutely stay again.
Comment from Hotel Management
Feb 15, 2017 by Rachel O., Hotel Management
Hello! Thank you for choosing to stay with us while in Jacksonville. We are delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Savannah, GA

Very nice hotel by the Jacksonville Riverfront!

Posted Feb 3, 2017
Pros: Clean and very Professional staff!
Cons: None.
Location: Me and my friends ate in downtown at a nearby restaurant and went to a really big mall the next day. Also, there is a amazing Dave & Buster's nearby.
I enjoyed my stay at the Hyatt Regency Jacksonville. I liked their rooms specially because they were perfect for the 2 days i spent for the weekend. The view of the downtown and the river was spectacular. I will definitely stay at this hotel again whenever i travel to Jacksonville. 10/10 in my book!
Comment from Hotel Management
Feb 15, 2017 by Rachel O., Hotel Management
Hello Taral! Thank you for choosing to stay with us while in Jacksonville. We are delighted to see you enjoyed the hotel and our service.Our riverfront views are some of the best in Jacksonville. We look forward to welcoming you back again soon.
1 out of 5
by A verified traveler from A

Stop on my way to Miami

Posted Jan 24, 2017
The hot water was not working they came to fix it and by the next day it was the same no hot water
Comment from Hotel Management
Feb 1, 2017 by Rachel O. , Hotel Management
Greetings Yazz! Thank you for choosing to stay with us. I apologize if the hotel did not meet your expectations. We hope to have you stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Enjoyed my stay

Posted Jan 23, 2017
Pros: The quietness.
Cons: Put microwave ovens in the rooms
The staff was nice and friendly. On checkout, I discovered a charge for a movie I never watched. The staff deleted that charge without further questions.
Comment from Hotel Management
Feb 1, 2017 by Rachel O. , Hotel Management
Greetings Charlie D! Thank you for choosing to stay with us. I am delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
Pros: shower, clean and a nice TV
Cons: ice buckets are way too small
I am a minimalist, but I like a nice shower when I am away from home.
Comment from Hotel Management
Feb 1, 2017 by Rachel O. , Hotel Management
Greetings jcompton! Thank you for choosing to stay with us. I am deilghted to see you enjoyed the hotel. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice hotel

Posted Jan 1, 2017
Easy parking, nice view, the staff was very professional.
Comment from Hotel Management
Jan 9, 2017 by Rachel O., Hotel Management
Greetings JS! We are delighted to see you enjoyed the hotel and our service. Thank you for the kind words about our team. We look forward to welcoming you back again soon.