Exterior

Reviews of Sleep Inn Jacksonville Airport

2.5 out of 5
Sleep Inn Jacksonville Airport
14585 Duval Rd, Jacksonville, FL

Reviews

7.0

Good

Rating 10 - Excellent. 307 out of 1016 reviews" "
Rating 8 - Good. 280 out of 1016 reviews" "
Rating 6 - Okay. 169 out of 1016 reviews" "
Rating 4 - Poor. 114 out of 1016 reviews" "
Rating 2 - Terrible. 146 out of 1016 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The price was good but you can tell the property has aged without much upkeep. When entering the lobby you could tell it was not like the pictures. The breakfast area is very, very small. The staff were very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
It was very much so worth the value
Stayed 1 night in Mar 2024
Response from Umesh on Mar 26, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Hui Qiong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good and ataff was great. Some customers were not so respectful of others gueats one woman broke front door as she atormed out screaming obscenities at someone on the phone
Stayed 1 night in Mar 2024
Response from Umesh on Mar 25, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

4/10 Poor

Ralph

It was near the airport. That's good.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 24, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

6/10 Okay

Cathy

Traveled with partner
Disliked: Property conditions & facilities
Elevator broken. Room was dingy and just ok.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 23, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is dirty nasty. The back door was propped open, and the window in the door was shattered. Very unsafe.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 20, 2024
Thank you for taking time and review us. We will try our best to improve our service.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was exceptional. Breakfast was basic but they did have eggs and yogurt so better than the real cheap continental options.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 24, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

4/10 Poor

Alexandra

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Had to clean bathroom it was dirty
Stayed 1 night in Mar 2024
Response from Umesh on Mar 19, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Mar 2024
Response from Umesh on Mar 19, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Umesh on Mar 18, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

6/10 Okay

Julianne

Liked: Staff & service
Disliked: Property conditions & facilities
Older property. Needs some Reno.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 17, 2024
Thank you for taking time and review us. we will try our best to improve our service.

8/10 Good

Chonnikan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its convenient
Stayed 1 night in Mar 2024
Response from Umesh on Mar 17, 2024
Thank you for taking time and review us. we will try our best to keep our service.

6/10 Okay

Fred

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room Was Dirty Bathroom and bed sheets dirty
Stayed 2 nights in Mar 2024
Response from Umesh on Mar 16, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

8/10 Good

Deborah

Traveled with partner
Disliked: Property conditions & facilities
The property seemed old and run down also roach was crawling up wall.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 15, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business.

8/10 Good

Larrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, courteous staff.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 15, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent manager and warm and friendly staff
Stayed 1 night in Feb 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness
Staff was super helpful can’t complain. However the rooms were not clean. The shower was dirty, soap scum and hairs were in it. The sink had a lot of hard water stains in the handles and sink itself. The toilet had a good amount of tar. We arrived at 1 am and didn’t stay to say we didn’t want our reservation anymore because we had had 2 delays in our flight. We stayed and we aren’t going back.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 14, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

6/10 Okay

Elizabeth

Liked: Cleanliness
We were by door to stairs and it was slamming loudly
Stayed 1 night in Mar 2024
Response from Umesh on Mar 13, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

2/10 Terrible

Mikelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I hate leaving negative reviews but this was unacceptable. The lobby, hallway and elevator all looked like they hadn't been vacuumed or wiped down in months. The rooms were the same, with major crumbs and debris across the floor and in every corner, stained sheets and bathroom fixtures, huge gap under the door and I had to laugh at a lamp that had been poorly duct taped back together. Possibly not a fault of the facility but more the location: I woke up to an altercation in the parking lot that ended in someone screaming that something was stolen and peeling out of the parking lot with a destroyed bumper. Needless to say due to the cleanliness issues I skipped the breakfast offering. To top it all off I left quickly and later found my rental car had been damaged at some point in the less than10 hours I was parked there. The staff was nice enough but I only saw them in passing and did not have the energy or time to address any of this during my short layover
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.. Thank you for your business.

8/10 Good

Sheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Did see a bug in room.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

4/10 Poor

Randy

Liked: Staff & service
Disliked: Cleanliness
Room was filthy. Dirty towel under the sink. Floors were very dirty. I won’t consider staying there again.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. We will try our best to improve our service.. Thank you for your business.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle and convenience
Stayed 1 night in Feb 2024
Response from Umesh on Mar 12, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

6/10 Okay

Brent

Traveled with family
Liked: Cleanliness
Area felt ssfe and.clean. room was not as clean as it could have been and is dated. Hallways smelled of smoke.
Stayed 1 night in Mar 2024
Response from Umesh on Mar 9, 2024
Thank you for taking time and review us. We are very sorry for your bed experience at our hotel. we will try our best to improve our service. Thank you for your business.

10/10 Excellent

Jerrica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 4 nights in Mar 2024
Response from Umesh on Mar 9, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business..

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Feb 2024
Response from Umesh on Feb 29, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property
Stayed 1 night in Feb 2024
Response from Umesh on Mar 2, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

8/10 Good

Gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace full
Stayed 3 nights in Feb 2024
Response from Umesh on Feb 26, 2024
Thank you for taking time and feedback us. We will try our best to keep up our service. Thank you for your business.

4/10 Poor

Michelle

Stayed 1 night in Feb 2024
Response from Umesh on Mar 21, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business

4/10 Poor

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty hotel… knob broke off in bathroom… rude front desk… filthy elevator and people hanging around outside at the end of building
Stayed 1 night in Feb 2024
Response from Umesh on Feb 25, 2024
We are very sorry for your bed experience at our hotel. We will try our best to improve our service. Thank you for your business.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for flying in or out of JAX. Airport transfer service was very prompt and friendly.
Stayed 1 night in Feb 2024
Response from Umesh on Feb 25, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business..

10/10 Excellent

Salvador

Stayed 1 night in Feb 2024
Response from Umesh on Mar 21, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, quick shuttle to airport.
Stayed 1 night in Feb 2024
Response from Umesh on Feb 19, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

2/10 Terrible

Shawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Couldn’t turn shower on then couldn’t turn it off. Things were rigged to keep working that should have been replaced shower and heater/ac had a short in the plug very dangerous. I could go on but…
Stayed 1 night in Feb 2024
Response from Umesh on Feb 18, 2024
We are very sorry for your bed experience at our hotel. We will try our best to improve our service. Thank you for your business.

4/10 Poor

Michael

Stayed 1 night in Feb 2024
Response from Umesh on Mar 21, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my first choice. Affordable and clean
Stayed 3 nights in Feb 2024
Response from Umesh on Feb 16, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business..

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Feb 2024
Response from Umesh on Mar 19, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to cancel reservation, denied, was charged full amount
Stayed 4 nights in Feb 2024
Response from Umesh on Feb 10, 2024
Thank you for taking time and review us. We will try our best to improve our service.

2/10 Terrible

Shakevia

Stayed 1 night in Feb 2024
Response from Umesh on Mar 20, 2024
Thank you for taking time and review us. We will try our best to improve our service.

10/10 Excellent

Fatmata

Stayed 4 nights in Jan 2024
Response from Umesh on Mar 20, 2024
Thank you for taking time and review us. We will try our best to keep up.

4/10 Poor

christopher

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room we went to had a cockroach. They gave us another room after. Hotel needs major renovations! Very old and musty smelling. Strong smell of smoke and pot everywhere
Stayed 1 night in Dec 2023
Response from Umesh on Feb 1, 2024
We are very sorry for your bed experience at our hotel. We will try our best to improve our service.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is layout desk chair too close to corner of wall
Stayed 1 night in Jan 2024
Response from Umesh on Jan 28, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

6/10 Okay

Jon

Business traveler
Liked: Cleanliness, staff & service
Quiet new area. The internet was most non-existent. When I expressed disappointment about it the(very kind) manager explained that it was because of a full house. The breakfast was minimal but adequate and served in a very cramped area.
Stayed 1 night in Jan 2024
Response from Umesh on Jan 28, 2024
Thank you for taking time and review us. We will try our best to improve our service. Thank you for your business.

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Umesh on Jan 28, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

10/10 Excellent

Dmitriy

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Umesh on Jan 28, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff and the cleanliness. Quiet location!
Response from Umesh on Jan 26, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet stay with great staff. Very affordable and my room was super clean!
Response from Umesh on Jan 26, 2024
Thank you for taking time and review us. We will try our best to keep up. Thank you for your business.

6/10 Okay

Yanira

Stayed 1 night in Dec 2023
Response from Umesh on Jan 22, 2024
Thank you for taking time and review us. We will try our best to improve our service.

2/10 Terrible

Juan Pablo, Miramar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Umesh on Jan 22, 2024
Thank you for taking time and review us. We will try our best to improve our service. We are very sorry for your bed experience.

8/10 Good

Jose

Stayed 1 night in Jan 2024
Response from Umesh on Feb 10, 2024
Thank you for taking time and review us. We will try our best to keep up our service.