COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Southbank Hotel Jacksonville Riverwalk

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Southbank Hotel Jacksonville Riverwalk

3.5 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationMuseum of Science and History8 min walk
    Popular LocationFriendship Park10 min walk
    Popular LocationFlorida Theatre2 min drive
    AirportJacksonville, FL (JAX-Jacksonville Intl.)20 min drive

Choose dates to view prices

Room, 1 Double Bed, Non Smoking, River View (Partial River View)

  • 396 sq ft
  • River view
  • Sleeps 4
  • 1 Double Bed

Room, 2 Queen Beds, Non Smoking, Pool View

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 Double Bed, Non Smoking, River View

  • River view
  • Sleeps 2
  • 1 Double Bed

Junior Suite, 1 Bedroom, Non Smoking, View (Partial Water View)

  • 797 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Pool View

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 Double Bed, Non Smoking

  • 396 sq ft
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Non Smoking, River View (Partial River View)

  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

About this area

Jacksonville

Located in Jacksonville, Southbank Hotel Jacksonville Riverwalk is in the city center and on the riverwalk. Florida Theatre and Daily's Place are cultural highlights and Jacksonville Zoo and Gardens is a popular area attraction. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Jacksonville Historical Center - 2 min walk
  • Museum of Science and History - 8 min walk
  • Friendship Park - 10 min walk
  • Baptist Medical Center Jacksonville - 12 min walk
  • Florida Theatre - 2 min drive

Getting around

  • Jacksonville Station - 15 min drive
  • Jacksonville International Airport (JAX) - 20 min drive

Restaurants

  • Wine Cellar — 3 min walk
  • Chart House — 5 min walk
  • The Southern Grill — 5 min walk
  • The Bearded Pig — 6 min walk
  • V Pizza — 7 min walk

About this property

Southbank Hotel Jacksonville Riverwalk

Riverwalk Jacksonville hotel in Downtown Jacksonville, near Baptist Medical Center Jacksonville
A restaurant, an outdoor pool, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. All 322 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include microwaves and coffee makers. Free WiFi and room service are standard, as are flat-screen TVs with cable channels. Housekeeping is available on request.
Southbank Hotel Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured self parking on site (USD 10 per day; includes in/out privileges)
  • Secured extended parking on site (USD 15 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 5-20 for adults and USD 5-10 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference center (39425 square feet of space)
  • Meeting rooms - 22

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Renovated entire property - December 2018
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers (weekdays)
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per pet, per day
2 per room (up to 25 lbs)
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 for adults, USD 5 and USD 10 for children (approximately)
  • Secured self parking fee: USD 10 per day (in/out privileges)
  • Secured extended parking fee: USD 15 per night
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk
Southbank Hotel Jacksonville Riverwalk Hotel
Southbank Hotel Jacksonville Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Southbank Hotel Jacksonville Riverwalk Hotel Jacksonville

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 388 out of 990 reviews
5 - Excellent 39%
Rating 4 - Good. 315 out of 990 reviews
4 - Good 32%
Rating 3 - Okay. 154 out of 990 reviews
3 - Okay 16%
Rating 2 - Poor. 84 out of 990 reviews
2 - Poor 8%
Rating 1 - Terrible. 49 out of 990 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish room had a microwave and believe the ac unit needed a clean filter. Notice a unpleasant smell in the room but only when the ac was on.
Stayed 2 nights in May 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Seems like the hotel is brand new or freshly renovated. Nice and clean, very clean, fresh rooms. Front desk staff was very nice and answered my questions promptly.
Stayed 1 night in Apr 2021

1/5 Terrible

Disliked: Staff & service, amenities
I have stage 4 cancer and had prepaid for my trip before I left. My credit card was compromised while I was traveling and I had to cancel it. I went to check in on the 22nd and gave the gentleman my ID and our business credit card that is in my wife’s name for incidentals. The gentleman said he couldn’t take it because my name wasn’t on it so I told him I’d leave cash for incidentals. He then told me that it was company policy to not take cash for incidentals. He was extremely rude even after I told him about my condition. I asked him what I was supposed to do and he told me to call Expedia and ask for my money back because there was nothing he could do. I was literally in tears with nowhere to go. A gentleman in army fatigues came and asked what was wrong. I explained to him the situation and he used his credit card for my incidentals. The very rude person working then said he set it so I couldn’t charge anything on his card. Really??? So you couldn’t of done that with my wife’s card or cash? Guy was literally going to throw me on the street with stage 4 cancer and nowhere to go. Very disappointing
Stayed 3 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

4/5 Good

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. So happy they are dog friendly. The hotel is very clean, convenient, in a nice area. Staff were super friendly and accommodating. Parking was inexpensive. The lot is a little confusing. I had paid extra for a river view room and was placed on the other side facing a parking lot so wasn’t thrilled about that but honestly not a huge issue because they placed us in that room because of my dog and honestly it was convenient so that’s fine. The only issues are the hotel is not very sound proof walking down the halls you can hear everything and also the in room dining ends early at 930 pm. So we had to order Uber eats which is fine but it was well after midnight before we got our food due to multiple events in the area. All in all we’d stay here again. Comfortable beds and nice rooms. Would be great for a convention which it seems they have many of them. Just little suggestions here or there. Otherwise, great hotel. Thanks :)
Stayed 1 night in Apr 2021