Ratings based on 1,397 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Great Stay!

Posted Jun 12, 2017
Pros: It is very near the airport and shopping area is in walking distance.
Cons: The quality of towels.
Location: The Major Shopping stores and Eatery are near.
I enjoyed my stay. The hotel's staff was very friendly and efficient. The hotel is near (walking distance) to major shopping stores and the airport. When I entered my room; I was very pleased. It was really worth the stay. The only downside of my stay was that the quality of the towels used could have been much better. Check in/out was quick (documents printed and awaiting). Will definitely stay here again.
Comment from Hotel Management
Jun 14, 2017 by Jee Front Desk Manager, Hotel Management
Dear Guest, I am happy to see that you enjoyed your stay with us. We take great pride in keeping our guest happy and hotel clean. Thank you for your wonderful review
3 out of 5
by A verified traveler

Okay, but not much close by. It was not very clean

Posted May 28, 2017
Pros: Staff was nice.
Cons: Inform clients of the shuttle which will be coming for pick up.
Location: Not much nearby. It is along a highway.
The shuttle did not pick us up. After waiting for an hour and calling the hotel twice, one of the workers from the Super Shuttle informed us that the "Parking Club" shuttle picked up for the Mictrotel. Neither the hotel, nor the shuttle driver told us this even though the shuttle had stopped at least twice in the time we were at the airport stop. The hotel was decent. But it was not clean. There was a ring in the toilet, so not cleaned well. This was by far the smallest room that I have ever stayed in. Staff was kind. Not much to do nearby as it is along the highway.
Comment from Hotel Management
May 31, 2017 by Jee Front Desk Manager, Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. This has been communicated to the concerned staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, WA

Definitely a good deal for the price

Posted May 15, 2017
Very convenient to the airport. The staff was very friendly and helpful. Rooms and the pool were clean. We needed a shuttle to the airport at 3:45am and it was no problem. The coffee, juice and muffins in the lobby helped a lot at 3:30am. The only drawback is that there are no restaurants within walking distance but we found one to deliver to us with the help of the staff. Would defnitely recommend this hotel for airport travelers.
Comment from Hotel Management
May 16, 2017 by Jee Front Desk Manager, Hotel Management
Dear Jenn. Thank you for your review and for choosing our hotel. I'm happy that your enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
3 out of 5
by A verified traveler from A

Inexpensive option

Posted May 13, 2017
Inexpensive option if your sole purpose is the need to have a bed to sleep in at night. That's it. Pretty bare bones. Room was micro small.
Comment from Hotel Management
May 14, 2017 by Jee Front Desk Manager, Hotel Management
Thank you for candid feedback. I am sorry to hear that you weren't satisfied with your stay. I apologize for this bad experience but we hope you give us another chance to make it up to you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville airport

Highly recommended.

Posted May 10, 2017
3 mins to the airport and reliable shuttle service all night long. Very pleasent staff. If you need a landing point on you journey this is a great place. Good pricing, clean comfortable room. I'll stay here whenever I need a room near JAX airport
Comment from Hotel Management
May 14, 2017 by Jee Front Desk Manager, Hotel Management
Dear Traveler Thank you for your review and for choosing our hotel. I'm Happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Good location

Posted May 4, 2017
I've stayed in many hotels in Jacksonville. Microtel is the best one so far. Staff is friendly and attentive. Rooms clean and inviting. Young lady from housekeeping was the best part of the experience. I had a small issue that needed to be handled and before I could take care of it.she connected me with the proper people too handle my issue. I wish I had her name I would definitely contact corporate about her customer service skills. Great stay because of her.
Comment from Hotel Management
May 14, 2017 by Jee Front Desk Manager, Hotel Management
Thank you so much for the kind words! We continue to focus on improving our service offerings, and to hear when our efforts make a positive impact on our guest is endlessly rewarding. Thank you again for choosing to stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel

Posted Apr 29, 2017
Me and my kids stayed for 2 days and it was a nice hotel. Clean, quiet the kids loved the pool
Comment from Hotel Management
May 14, 2017 by Jee Front Desk Manager, Hotel Management
Thank you for choosing to stay with us. Thank you for your review and we are glad that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from New England

Comfortable Hotel Close to JAX

Posted Apr 27, 2017
Great price, super-close to airport, and very helpful staff.
Comment from Hotel Management
May 24, 2017 by Jee Front Desk Manager, Hotel Management
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Apr 19, 2017
Room was next to outside door. Door slamming all night kept me awake and had to get up at 4am for flight. Air conditioner didn't allow me to adjust the temp or frequency it ran. Room was clean though and bed comfortable
Comment from Hotel Management
May 18, 2017 by Jee Front Desk Manger, Hotel Management
We appreciate you taking the time to provide us with a feedback about you stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please know that your comments are shared with our team and procedural updates are set in place to ensure our ability to more effectively meet the needs of our guests. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elberta, AL

Posted Apr 9, 2017
I had never stayed at a Microtel before and I was impressed by the cleanliness and comfort of the room. The staff was extremely nice.