Posted Oct 26, 2016
The rooms were better than expected, but disappointing none the less. Staff started out very, very nice, but by the second day of my stay, staff members were dismissive and rude. I requested to be left alone, only to have staff banging on my door, attempting to enter, as I tried to sleep in due to not feeling well. When I tried to send staff away, they began screaming my name, and pounding on the door harder! There was no do not disturb sign to hang on my door, staff required I sign that I was refusing service from housekeeping. When I complained, I was told that hotels no longer use those anywhere. I did tell the front desk the night before to not bother me, I wanted to sleep in the next day. And since when have hotels stop using do not disturb placards? As recently as 2 days ago, the hotel I stayed at had one on the door.
The bed was broken to the point I had to sleep cross ways. The room was superficially clean, but the carpet needed a serious cleaning. The shower was decent, but had signs of serious water leak problems.
The door did not shut properly, but did latch and lock with a little weight pressed against it. There was a fridge and microwave in the room, which I did not use. The tv was an old box type that had volume problems, and the cable constantly froze while watching tv.
For the price ($35), it was decent enough room. There are no amenities offered. And if you are cold natured, but can't stand heat on, bring a blanket. They dont have blankets on their beds.
Comment from Hotel Management
Nov 18, 2016 by Maria, Hotel Management
Thank you for taking the time to tell us about your experience at
Motel 6 Jacksonville, NC #8787.
Your feedback is very important to us. At Motel 6, we strive to provide superior guest experience and I’m sorry yours didn’t meet expectations.
Rest assured appropriate measures are being taken to address the problem and prevent future occurrences.
We appreciate you sharing your concerns and hope you will give us an opportunity to better serve you.
Assistant General Manager