Ratings based on 1,110 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Summerfield, FL

Lovely hotel.

Posted Dec 31, 2015
Pros: The cleanliness. Everything was spotless
Cons: The pillows are lousy!
Location: The Jacksonville Landing river walk is within walking distance for reasonable dining choices and walking/paved pathways for exercise.
We were greeted by pleasant Bellmen, and our car was Valet-parked. Nice touch, but they forgot to inform us of the hefty $20.00 per day parking charge. Especially, with a public parking garage a few steps away and half the price. Otherwise, the room was spotless, the staff, friendly and the hotel was walking distance from the Jacksonville Landing waterfront.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2015
Excellent staff and great accommodation. Walking distance to second landing.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Dec 31, 2015
Excellent downtown location for business travel but isolated on a holiday or weekend
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Great hotel in The module if downtown

Posted Dec 28, 2015
The room was very Clean and comfortable. Breakfast was not included but they had a great buffet for $20 per person.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, Pretty, but Must Pay for WiFi

Posted Dec 28, 2015
I know it is done, but I would rather the base price was increased rather than there be a $10.00/day charge for wifi. The hotel loses its graciousness. Clean, pretty and otherwise nice.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Gorgeous, clean and friendly

Posted Dec 20, 2015
Fantastic hotel located right in the center of Jacksonville. The free coffee service for members is a phenomenal touch for those of us who have to be up and out early. I will definitely be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 18, 2015
Great staff and clean room. Quiet area and there's a 711 close by if you forgot something where you can get what you need. Would go again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 18, 2015
Staff was great, even got us a early check in. Nice environment and clean rooms. Breakfast buffet I felt was a bit steep in price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

close to the river

Posted Dec 15, 2015
Loved the location. There was no coffee in the room. You have to pay extra for a bottle of water they put in the room ($5). Self parking is simple and easy access. Refrigerator in room is stocked and access with a key that will cost you extra. Desk clerk was very helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved My Stay

Posted Dec 9, 2015
Pros: Everything
Cons: The coffee maker did not work.
Location: Location is downtown.
I chose this hotel because it is located a half mile from the venue we were attending. Staff were friendly and helpful. I asked for a taxi and they offered the courtesy van. Our room was clean and quite. I would definitely stay here again.