Ratings based on 1,554 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from staten Island

Right next to D&B

Posted Aug 17, 2015
Pros: Expedia
Cons: The Wi-Fi sucks and the breakfast was expensive and plain. It really should have been free.
Location: D&B was right across the street and many stores like Walmart about a mile and half away. The area is very safe.
This hotel is nice and clean. Staff was pleasantly nice. The cleaning staff was respectful and courteous. Walls are a little thin, but nothing to complain about. This hotel has the sleep number beds. Which is cool cause you can try it out before spending 10k. It was "okay" something you would have to get used to. I highly recommend this hotel. It's a safe area.
Comment from EPC
Aug 25, 2015 by Alex, EPC
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. We appreciate your business. At your service, Alex Fawaz
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Aug 15, 2015
The hotel was great everything was very close.. David Busters is literally right across the street.. The bed was very comfortable sleep number was tricky to use at first there was no on or off switch I didnt think it worked at first you have to hold it down for 10 seconds in order for it to come on... Very nice hotel I will stay again everything was 10/15 min away
Comment from EPC
Aug 25, 2015 by Alex, EPC
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. We appreciate your business. At your service, Alex Fawaz
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel

Posted Aug 13, 2015
We went to Jacksonville to go to Dave and busters for my birthday, the hotel was right across the street from Dave and busters and gave a 20% discount on our food. Room service was available and there's a bar downstairs. I didn't bring my beige and nephew but there was free lemonade, popcorn, and cookies in the lobby. Awesome hotel, will be back soon!!
Comment from EPC
Aug 25, 2015 by Alex, EPC
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. We appreciate your business. At your service, Alex Fawaz
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconson

Very nice stay, enjoyed clean hotel, pleasant peop

Posted Aug 13, 2015
Excellent stay, enjoyed the service and hospitality.
Comment from EPC
Aug 25, 2015 by Alex, EPC
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. We appreciate your business. At your service, Alex Fawaz
4 out of 5
Recommended
for Couples
by A verified traveler from Atlanta

Hotel seems a little old but staff worked hard.

Posted Aug 10, 2015
Pros: Price was right. There is a bar and a restaurant in the facility. The room was large and comfortable.
Cons: Update the bathrooms.
Location: We went to Ponter Vedra beach which was only about 15 minutes away and ate at Lulu's restaurant off the intra coastal waterway. great food.
Upon arrival the exterior looked faded and the interior seemed old. The hotel was clean and the front desk clerk that check me in was eager to please and did a good job. My room was clean and comfrotable. I would stay there again.
Comment from EPC
Aug 25, 2015 by Alex, EPC
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. We appreciate your business. At your service, Alex Fawaz
5 out of 5
Recommended
for Everyone
by A verified traveler from Georiga

Overall Rating

Posted Aug 10, 2015
Pros: Very Clean, Staff gave excellent customer service.
Cons: I ordered the Breakfast Buffet for 13.80 including tax that is what I signed my receipt for, when I checked my account credit/debit I was over charged
Location: The beach is close to the hotel.
My overall experience with the Radisson Hotel Jacksonville Butler Boulevard was Excellent. However, I do recommend that the hotel Restaurant disclose the correct price to customers. I ordered the buffe breakfast with price of breakfast came to 13.80 with tax on my receipt. When I checked my account I was charged $16.57. When I question the manager, I was told there is a glitch in the system. Just to imagine how many people are being charged extra money!! In my life EVERY PENNY COUNTS!!!
2 out of 5
by A verified traveler from Dallas, TX

WIFI Problems

Posted Jul 19, 2015
Had to move to several rooms to find a wifi signal that was working. Hotel uses external vendor to manage internet and they needed the hotel staff to reboot the routers as it was non-functional. Hotel was unable to do so because they were located inside guest rooms. Don't count on using their wifi. Front desk said they regularly had issues with wifi vendor. Made for an unpleasant stay.
Comment from Hotel Management
Jul 22, 2015 by Alex, Hotel Management
is with great regret and concern that we received your letter today detailing the Internet issue that you had experienced with our hotel. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. Please allow us the opportunity to fix it and we hope for another chance to exceed your expectations. At your service, Alex Fawaz
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2015
Cons: shower cleanliness, more outlets!
no convenient power outlets in room. no TV listing in room. shower was not very clean and rusty. bed was very comfortable.
Comment from Hotel Management
Aug 6, 2015 by Alex, Hotel Management
We are sorry to hear of your experience did not meet your expectations during your recent stay. We will discuss the conditions of your shower and Tv channels with our staff to ensure all guest rooms are up to Radisson standards. Thank you for taking the time to share your feedback and we hope for another opportunity to exceed your expectations on a future. At your service, Alex Fawaz
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville fl

Awesome hotel loved it

Posted Jul 16, 2015
Sleep number gave me life very comfortable bed and very clean rooms I loved everything about this hotel everyone was nice and respectful
Comment from Hotel Management
Aug 6, 2015 by Alex, Hotel Management
Thank you for taking the time to share your wonderful experience with us. We are thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with our team members and they were honored that you mentioned them on the review. On behalf of our entire staff at Radisson we thank you for your business and hope to see you again when your travels bring you back to the area! At your service, Alex Fawaz
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice!!

Posted Jul 9, 2015
Hotel staff very friendly, my stay was short, but had no complaints.
Comment from Hotel Management
Aug 6, 2015 by Alex, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. We appreciate your business. At your service, Alex Fawaz