Ratings based on 1,265 Verified Reviews

3.8 out of 5
76% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Florida

Posted May 17, 2018
There was not one positive thing to say about this experience. Avoid at all costs.
4 out of 5
by A verified traveler

Posted May 11, 2018
ok food was great!!!! ok Ok ok ok ok good good good good good
Comment from Hotel Management
May 15, 2018 by General Manager, Hotel Management
Thank you for your glowing testimonial and taking time to share feedback with others. It is wonderful that you had a chance to dine with us and your food and drinks were enjoyed while at Gigis Restaurant. We hope your room accommodations were comfortable and you enjoyed the in-room amenities we provided. Come back again so you can catch one of the funny comedy shows at our very own Comedy Zone or simply relax with some music at our piano bar.
3 out of 5
by A verified traveler

Posted May 7, 2018
Everything was satisfactory, except the a/c was broken upon check-in. Apparently the staff had not been notified. When I called the front desk, we were told they were booked and given the (only) option given was to spend time in the lobby while the a/c was replaced and accept a 15% discount off room rate. While we accepted the option (what else could we do at the last minute?). It would have been better had the a/c been checked out during housekeeping. No a/c in Florida. Wow.
Comment from Hotel Management
May 8, 2018 by General Manager, Hotel Management
We're very sorry the air conditioning wasn't cooperating when you arrived but we're glad our staff was able to rectify the situation quickly. That was an unexpected occurrence and we do apologize for the inconvenience. Aside from that we do hope you found value in our convenient location and many complimentary amenities including our onsite restaurant, free hot breakfast buffet and courtyard pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Clean Facility

Posted May 3, 2018
Overall good experience! The front desk staff was very pleasant and helpful.
Comment from Hotel Management
May 8, 2018 by General Manager, Hotel Management
It was our pleasure to provide you with superior service from our friendly staff and to have you as our guest here at Ramada Jacksonville. Hopefully our location worked out well for you as we're close to the interstate as well as downtown Jacksonville, historic St. Augustine, and so many area attractions. It was out pleasure having you with us, so please come back and stay with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville, fl

Prom night at Ramada

Posted Apr 24, 2018
The stay was fine. Original issue of my reservation was an error on the part of Expedia
Comment from Hotel Management
May 1, 2018 by General Manager, Hotel Management
It was our pleasure to host your prom night stay, and we're so glad you enjoyed your time with us here at Ramada Jacksonville. Hopefully you found our free WiFi access useful, and our delicious complimentary hot and cold breakfast in the morning to be just the thing you needed after the fun night prior. Thank you for leaving feedback about your experience with us.
3 out of 5
by A verified traveler from Republic Moldova

Average hotel

Posted Apr 18, 2018
It become not as good as 3 years ago, hotel's restaurant do not work weekday evening, dining choice poore
Comment from Hotel Management
Apr 24, 2018 by General Manager, Hotel Management
Thank you for being our guest and for sharing your valuable feedback. As your comfort and satisfaction are our main priority, we hope you will accept our apology for any inconvenience. Despite what occurred, we hope that you found value in our convenient amenities such as our complimentary hot and cold breakfast buffet and free WiFi access. We also hope you enjoyed your time visiting the Jacksonville area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Apr 17, 2018
The hotel staff was very accommodating to my family. We arrived after hours and needed an infant crib for my 5 month old and they had one waiting for me when i arrived. The crib was clean and the front desk worker even brought the crib to the room. The room cleaner was also very helpful to us when we were in need. They had great customer service!
Comment from Hotel Management
Apr 24, 2018 by General Manager, Hotel Management
Thank you for choosing Ramada Jacksonville, Sharisse. It was our pleasure to have you as our guest and provide you with superior service. We'll be sure to pass your kind compliments along to our hardworking and gracious staff. Hopefully you and your family fortified yourselves at our convenient complimentary hot and cold breakfast buffet before setting out to explore the activity-filled Jacksonville area. Please come back and stay with us soon. Your family is sure to enjoy our sparkling swimming pool as well as our close distance to all of this area's fun sights and attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 17, 2018
Very nice. I would stay here again. :)))))))))))))))
Comment from Hotel Management
Apr 24, 2018 by General Manager, Hotel Management
Thank you for being our guest and choosing us for your stay in the Jacksonville area. It's gratifying to see that you had such a pleasant stay that you'll be coming back again. We do our best to provide you with a variety of pleasurable options such as our refreshing swimming pool that is in our sunny court yard and our nightly entertainment options. We look forward to your next visit. We're close to the Jacksonville zoo, historic St. Augustine, and all of the shops and restaurants in downtown Jacksonville, so do plan enough time to see everything!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good easy

Posted Apr 11, 2018
Good easy place for travel. Miranda was cheerful and pleasant and efficient
Comment from Hotel Management
Apr 17, 2018 by General Manager, Hotel Management
Thank you for including us in your Jacksonville plans. It was our pleasure to provide you with superior service and we'll be sure to pass your compliments along to Miranda. Hopefully you had a delicious breakfast at our complimentary hot and cold buffet or indulged in some cold drinks while watching the entertainment in our lounge. Please be our guest again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Safe hotel with on-site entertainment and pool

Posted Apr 10, 2018
I really enjoyed the on-site comedy club and enclosed pool area. The hotel was secured so that the pool area was only for guests, but visitors were allowed to join. On site restaurant was also very accommodating and staff were very nice.
Comment from Hotel Management
Apr 10, 2018 by General Manager, Hotel Management
Thank you for choosing Ramada Jacksonville in your travel plans, Brooke. It makes us happy to see that you made the most of your stay with us by taking in a fun comedy show and spending some time relaxing at our refreshing courtyard swimming pool. We appreciate the feedback and hope you will return back again to visit us in the future. We’d love to have you back again!