Pass. It. By.
Posted Mar 11, 2017
First of all, the staff were wonderful, pleasant and helpful! The facilities and fellow customers...yeesh. Room smelled like cigarettes. Bed was lumpy, saggy, and squeaked. There was a bottle opener screwed to the bathroom door frame, What?! When we went to the check-in desk, a customer was yelling at the receptionist, then promptly turned around and sat at the BAR RIGHT NEXT to the reception area. This is not a family friendly retreat. Pass. It. By. Stay somewhere more expensive in the city center.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you for staying with us and your kind compliments about the level of service you received from our staff. It is disappointing to read that your experience while with us was anything less than accommodating and we are truly sorry for any inconvenience. Your feedback is helpful and we will certainly be discussing this with our team. Please accept our apologies that your stay was not as relaxing as you had hoped.