Ratings based on 2,179 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Banner Elk, NC

Posted May 25, 2017
Sleep number bed and TV did not work. Bottom of shower looked dirty. Convenient to St. John's town center.
4 out of 5
Recommended
for Everyone
by A verified traveler

A comfortable, pleasant stay.

Posted May 9, 2017
I clean comfortable stay with clean rooms. The in-hotel bar and restaurant was very convenient.
Comment from Hotel Management
May 11, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your feedback! We are pleased to hear that you enjoyed your stay with us. We absolutely love having the full bar downstairs in the restaurant. It is something that sets us apart from other hotels. It is also a great space for our guests to relax, and unwind from traveling all day. We hope to see you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend out

Posted May 3, 2017
Hotel was very nice and accommodating however the sleep number mattress was nonoperational and you can hear when anyone in the hotel uses the restroom (not too well insulated). Bedding was very soft and the room was very clean.The location was quiet and not in a loud city area. I would stay here again.
Comment from Hotel Management
May 11, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your feedback. We love hearing that our guests enjoyed their stay. We do, however, apologize about the sleep number mattress. We would have loved to fix that inconvenience for you, and try to have the bed fixed, or moved you to a room that has a newer, regular mattress. Thank you for choosing the Red Lion Hotel for your lodging needs in Jacksonville. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy Construction

Posted Apr 29, 2017
The room was comfortable, until about 7:30 AM, when the construction again. It turns out the construction is in the next building, but it sounds as if it's right next to your bed. For us, the people next-door were also very loud. The hotel did offer us a 20% refund.
Comment from Hotel Management
May 11, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your feedback. We are sorry to hear that your stay was not as amazing as we wish it could have been. The construction going on across the street is definitely an inconvenience, and we understand that. We hope that you will choose us again, next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Business Stay

Posted Apr 19, 2017
Pros: everything
Location: choice of restaurants
Nice clean and quiet place to stay. Food was good!!
Comment from Hotel Management
Apr 21, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your feedback, Sheila! We appreciate the kind words, and are pleased to hear that you enjoyed your business stay with us. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Good location, very nice staff, great breakfast.

Posted Apr 18, 2017
The only thing is that mattress wasn't comfortable as I expected.
Comment from Hotel Management
Apr 21, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your review, Mariola. We appreciate your feedback! We are pleased to hear that you enjoyed your stay but we apologize about the bed not being as comfortable as we would have liked for you. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
it was a good hotel. clean and nice. Simple and beautiful.
Comment from Hotel Management
Apr 18, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

Week long stay

Posted Apr 6, 2017
Pros: The friendliness of the staff - clearly all acted professionally and wanted guests to have needs met. The pool area. The breakfast buffet.
Location: The location was great for us - however the highway construction nearby made it difficult at times. Dave and Busters is easy walking distance.
We have stayed in this hotel before, under different management. This is a good location for us -near the city but easy access to the ocean. The staff is friendly and helpful and the restaurant staff in particular were excellent. The breakfast buffet added expense was a wonderful deal - great breakfast choices which varied each day. We will return to this hotel again for sure.
Comment from Hotel Management
Apr 21, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your review, Barb. We love to hear that we are doing a good job taking care of our guests needs. We are also pleased to hear that you enjoyed your stay. We can't wait until you return again and see all the changes that we are still in the process of making!
3 out of 5
by A verified traveler from tallahassee fl

Posted Apr 5, 2017
Everything was good but the bed ,great breakfast great staff
Comment from Hotel Management
Apr 21, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your feedback! We are pleased to hear that you enjoyed your stay. We apologize about the bed not being satisfactory for you, and we hope that doesn't deter you from booking with us again in the future. We hope to see you again soon.
1 out of 5
by A verified traveler from Tampa

Most disgusting place I have ever stayed.

Posted Apr 2, 2017
Pros: Nothing !!!
Cons: Everything
Location: Very hard to find this place.
You can tell from the moment you walk in, "This is not going to be a nice place". We waited nearly 40 minutes to check in. One guy behind the desk, answering phones, handling complaints from other guests, etc. 5 other people in front of us. The elevators are very dirty. The doors open to our floor and it looked like they had not vacuumed the carpet in a year. My business partner had to call maintenance because the entire wall where the TV coffe maker, lamps, etc was out of power. How did they fix it? Some guy who didn't even speak english come and puts 4 extension cords together from another outlet. When the AC goes on, all you smell is marijauna. Horrible. !!
Comment from Hotel Management
Apr 21, 2017 by Mandi Johl - General Manager, Hotel Management
Thank you so much for your feedback, Roger. We are sorry to hear that your stay with us was unsatisfactory. We would like to apologize for the inconveniences that you experienced during your stay. We will work hard to fix those so future guests do not have the same problems. Thank you for informing us of these issues so we can handle them as efficiently as possible.