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Reviews of Residence Inn by Marriott Jacksonville Airport

3 out of 5
Residence Inn by Marriott Jacksonville Airport
1310 Airport Rd, Jacksonville, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 87 out of 168 reviews" "
Rating 8 - Good. 46 out of 168 reviews" "
Rating 6 - Okay. 18 out of 168 reviews" "
Rating 4 - Poor. 8 out of 168 reviews" "
Rating 2 - Terrible. 9 out of 168 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ended up giving me a larger room then I asked for. Easy access. Awesome hot breakfast. Parking was full so we had to walk in the cold rain with our stuff but overall awesome.
Stayed 1 night in Jan 2024

6/10 Okay

Lynne, Edgewater

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place needs a remodel, toilet water ran, shower water ran, black mold on the ceiling from rusty vents, rust above bathroom door, bed wasn’t very comfortable, breakfast was just OK. Not good value for money.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan A

Liked: Cleanliness, staff & service, amenities
Friendly staff. Nice having fridge and microwave. Quiet facility.
Stayed 1 night in Dec 2023

8/10 Good

Barbara s

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel nice staff , unsafe intoxicated people in the parking lot. Beside that was great !
Stayed 1 night in Sep 2023

8/10 Good

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. Excellent breakfast options considering some hotels do not offer free breakfast and free parking. Hotel was quiet and nice size room with kitchen appliances for the price.
Stayed 3 nights in Sep 2023

6/10 Okay

Equille

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Although the property appeared to be clean with a friendly staff. We had a live roach in the room. Would advise hotel to stay up on their pest control services.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Roomy and comfortable room.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay. No complaints at all. Very close to the airport without all the noise. Conveniently located close to the highway and restaurants. Customer service outstanding, breakfast was good as well. I will definitely book this place if I’m in this area.
Stayed 4 nights in Jul 2023

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This establishment was very elegant, clean, spacious, quiet, affordable. The staff was also very helpful and efficient.
Stayed 2 nights in Jul 2023

8/10 Good

Renardo

Liked: Cleanliness, staff & service, property conditions & facilities
It was decent
Stayed 1 night in Jul 2023

8/10 Good

Kelly

Stayed 1 night in Jul 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Excellent service. Comfy bed and clean room
Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Andrew, GM on Jul 3, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

robin

Business traveler
Disliked: Cleanliness, property conditions & facilities
Need cleaning had dog food in hall way and litter.Room had fleas
Stayed 1 night in May 2023
Response from Andrew, GM on Jul 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

calvin

Stayed 3 nights in Apr 2023
Response from Andrew, GM on Jul 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Stayed 1 night in Mar 2023
Response from Andrew, GM on Apr 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

natasha

Stayed 2 nights in Feb 2023
Response from Andrew, GM on Mar 12, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and spacious but needs some updating
Convenient and well equipped suites. No ice machine, and both sofas and toilets are very low to the ground. But, layout is great, and there is a lot of space. Facility could use updating - some wear and tear - needs attention.
Stayed 1 night in Feb 2023
Response from Andrew, GM on Mar 12, 2023
Thanks for staying with us. We appreciate your feedback!While we do not have public ice makers on the floors, there are ice makers in each suite.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced being so close to airport
Response from Andrew, GM on Dec 5, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Helen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff were very friendly, Breakfast was excellent, room dated but comfortable. Not well cleaned at all and found dirty washcloths under sink counter, toilet not cleaned, and found receipts on floor from previous guests so not vacuumed properly. We had arranged a 12 noon checkout but when we came back to room at 11:45am our keys were no longer working, they had locked us out! Shuttle service was efficient. So all in all, some things were good and some terrible.
Response from Andrew on Dec 1, 2022
Thank you so much for your review. I apologize that everything was not perfect throughout your stay. Unfortunately, our keys automatically expire at 11am as a standard.We hope to see you back soon!

10/10 Excellent

Nathaniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean and bigger than I thought it would be but I also liked the amenities that were available in the room.
Stayed 1 night in Nov 2022
Response from Andrew, GM on Nov 6, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Simeon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff friendly and helpful. Room clean and comfortable. Good location. Highly recommended.
Stayed 1 night in Nov 2022
Response from Andrew, GM on Nov 5, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dilanjan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Andrew, GM on Sep 27, 2022
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

JOHN, Glen St Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room ,close to river city, good breakfast
Stayed 2 nights in Aug 2022
Response from Andrew, GM on Aug 25, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff.
Stayed 10 nights in Mar 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
My room type was changed from a one-bedroom suite to a studio because they were sold out. The studio was comfortable but no adjustment in price was made for the downgrade. The front desk and breakfast buffet staff were fantastic.
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously?
In spite of receiving a confirmation email for our stay, when we arrived, we were told there was a computer error and the hotel was full.
Stayed 1 night in Feb 2022
Response from ri on Feb 24, 2022
Thank you for your feedback, I do apologize for any inconvenience that this may have caused.

8/10 Good

Gerlinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from RI on Feb 23, 2022
Thank you for your feedback.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here- you’ll be ready to face the world again
Everything about this place was everything that we needed. Thanks for the rest and recharge!
Stayed 1 night in Feb 2022
Response from ri on Feb 22, 2022
Thank you for your feedback

10/10 Excellent

Shaleatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace
Stayed 1 night in Feb 2022
Response from ri on Feb 21, 2022
Thank you for your feedback.

8/10 Good

Harry

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2022
Response from ri on Jan 31, 2022
Good morning and thank you for your feedback with regards to our pet fee. Our pet fee is posted on the website in the policy section. Please let us know if you have any questions. Thanks again for your feedback.

4/10 Poor

Rodney

Liked: Cleanliness
Disliked: Staff & service
Pet fee not explained ahead of stay
Stayed 1 night in Jan 2022
Response from ri on Jan 31, 2022
Thank you for staying with us for your feedback with regards to our pet policy. Our pet policy is posted on the website. It is located under the policies section. We hope that you enjoyed your stay with us. we look forward to seeing you again and thanks again for your feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from RI on Jan 8, 2022
Good morning, Thank you for your feedback concerning your experience. We hope that you will stay with us again.

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brittany at the front desk was wonderful!
Stayed 1 night in Dec 2021
Response from Residence Inn Jacksonville Airport on Dec 18, 2021
Thank you for staying with us. We certainly value your feedback.

8/10 Good

David

Stayed 1 night in Nov 2021

10/10 Excellent

Leidy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Nov 2021
Response from Residence Inn Jacksonville Airport on Dec 18, 2021
Thank you for Staying with us. We certainly vlue your feedback.

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service
I best liked the location to where I was working and staff was extremely helpful and friendly.
Stayed 3 nights in Oct 2021
Response from Residence Inn on Nov 9, 2021
Thank you for staying with us, Your feedback is definitely important to us. We look forward to you coming back again.

10/10 Excellent

Kiundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Leanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2021
Response from Residence Inn Jacksonville Airport on Dec 18, 2021
Thank you for Staying with us. We certainly vlue your feedback.

10/10 Excellent

Tristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and staff. Cleaned well
Stayed 1 night in Oct 2021
Response from Residence Inn Jacksonville Airport on Dec 18, 2021
Thank you for Staying with us. We certainly vlue your feedback.

8/10 Good

bruce

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Residence Inn Jacksonville Airport on Dec 18, 2021
Thank you for Staying with us. We certainly vlue your feedback.

10/10 Excellent

vernita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean Very convenient to I95 , shopping and restaurants Friendly staff always a pleasant stay
Stayed 1 night in Oct 2021
Response from Residence Inn on Oct 20, 2021
Thank you for your feedback we definitely value your opinion. We look forward to you staying with us again soon.

10/10 Excellent

Luchanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Residence Inn on Sep 21, 2021
Dear valued guest, We thank you for staying with us and we definitely appreciate your feedback. We hope to have you as a guest again in the near future.

2/10 Terrible

Madeleine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found a dead roach in the bathroom. Shower head broken. They provided minimal toiletries. Room was musty and my allergies kicked in full force. Bed linen for pull out bed was worn out. Disappointing experience after paying $170 per night
Stayed 1 night in Sep 2021
Response from Residence Inn on Sep 19, 2021
Dear valued guest, We would like to thank you for your feedback as it is very important to us. We have contacted the necessary departments to ensure that this will not happen in the future. We do apologize for any inconvenience.

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Robert M

Stayed 1 night in Sep 2021

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Residence Inn on Sep 21, 2021
Thank you for your feedback we hope to see you again in the near future.

10/10 Excellent

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please with service
Stayed 1 night in Aug 2021
Response from Residence Inn on Aug 29, 2021
Thank you for your feedback and we look forward to you staying with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Aug 2021
Response from Residence Inn Jacksonville Airport on Aug 26, 2021
Thank you for staying with us. We thank you and value your feedback, We hope to see you again soon.