Exterior

Reviews of Sawgrass Marriott Golf Resort & Spa

4 out of 5
Sawgrass Marriott Golf Resort & Spa
1000 PGA Tour Blvd, Ponte Vedra Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1003 reviews" "
Rating 8 - Good. 268 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Preston

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 26, 2024
Dear Preston, Thank you for sharing the nice rating about your experience at Sawgrass Marriott Golf Resort & Spa. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 22, 2024
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Jason Aipperspach,Director of Operations

4/10 Poor

Jenna Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Director of Operations on Mar 20, 2024
Dear Ms. Lea, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Jason Aipperspach,Director of Operations

10/10 Excellent

Ann-Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott does it again. Excellent stay. Didn’t like that I had to go outside to another building to go to the gym though
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 4, 2024
Dear Ann-Marie, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had an excellent stay. We appreciate your feedback regarding the gym location, and we will certainly take it into consideration as we continually strive to enhance our facilities for our guests. We look forward to welcoming you back for another exceptional stay at Sawgrass Marriott Golf Resort & Spa.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

Riley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 6 nights in Nov 2023
Response from Director of Operations on Mar 1, 2024
Dear Riley, Thank you for the outstanding review of Sawgrass Marriott Golf Resort & Spa! We are thrilled to read about your fantastic stay and how much you enjoyed the amazing views. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

6/10 Okay

Patricia

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived at the resort, we dropped our car at with the valet, and unloaded all of our suitcases to take into the check-in desk lobby. When we checked in, we were told that we needed to go get our car to drive to our suite. Went back to the valet, and reloaded our luggage. we commented that it would’ve been nice to know that we were having to drive to our suite, and the valet told us that they did not have an up-to-date list. In the unit, our fire alarm was hanging off of the ceiling by a couple of wires, The tables in front of the sofa were rusted, and one of the lamp tables had a leg missing. The suite smelled very musty. We had to open a door to air it out. The next morning there was a roach in one of the bathroom sinks.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 29, 2024
Dear Patricia, We genuinely regret missing some opportunities to create the comfortable stay you and your family anticipated and deserved. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We also sincerely apologize for the maintenance and housekeeping issues you encountered in your accommodation. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Thank you,Jason Aipperspach,Director of Operations

8/10 Good

nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice views
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 11, 2024
Dear Nick, Thank you for choosing Sawgrass Marriott Golf Resort & Spa. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We loved having you as our guest and we look forward to have the opportunity to welcome you back on a future visit.Thank you,Jason AipperspachDirector of Operations

4/10 Poor

Erin

Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 28, 2024
Dear Erin, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Jason AipperspachDirector of Operations

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 5, 2024
Dear Sarah, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Thank you,Jason AipperspachDirector of Operations

4/10 Poor

Albert

Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 21, 2024
Dear Albert, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Thank you, Jason Aipperspach Director of Operation on Dec 18, 2023
Dear Mindy, On behalf of our team at Sawgrass Marriott Golf Resort & Spa, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your resort of choice whenever you return to Sawgrass.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service
Only warm water.
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 13, 2023
Dear William, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. However, we regret the concern you outlined. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. It was our pleasure hosting you at the Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Jason AipperspachDirector of Operations

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 11, 2023
Dear Patricia, We are delighted you had an outstanding stay at Sawgrass Marriott Golf Resort & Spa and that you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

eugene

Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 29, 2023
Dear Eugene, It was a pleasure having you as our guest at Sawgrass Marriott Golf Resort & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Jason AipperspachDirector of Operations

4/10 Poor

kelli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay in the villas
The villa was terrible. Water stains on the ceiling. Everything is old and in need of updates. Extremely disappointing for the price we paid.
Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 5, 2023
Dear Kelli, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans. We hope to welcome you soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Director of Operations on Dec 5, 2023
Dear Eugene, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Sawgrass Marriott Golf Resort & Spa, and we look forward to welcoming you back soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excellent

Jeremy

Stayed 2 nights in Nov 2023
Response from Director of Operations on Dec 6, 2023
Dear Jeremy, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post an excellent rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach!Thank you,Jason Aipperspach

2/10 Terrible

Teena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame on Marriott
1. Took 20 minutes from the time I reached the counter to check in and we were rushed to wedding so never went in the room - forgivable due to training but the agent was not trained enough to serve. 2. We arrived to our 2 rooms at 11pm and one room was 85 degrees. 3. A rep brought us 2 keys to a new room. No offers to help with luggage or direct us to new rooms and we had to carry luggage down stairs and to an enitirely different building at 1130pm. Walked in and it was cooling but immediate smell of must and the sheets were damp. Our children's rooms were the same. We were so dang tired so we sucked it up and slept in moldy damp rooms. 4. 2 small waters in each room (one room was for 4 people and 2 waters) the rooms were a major distance from the main hotel as we were in what was called villas - a nice name for a really old staircase outside door access hotel. NOTHING like a typical Marriott but the charge was $350 per night. Then no reimbursement because we booked thru hotel.com. These buildings need total overhaul or a tear down re build and always keep ac on in florida. We felt like we were in a motel 6. Shame on Marriott for charging this rate just because the address is ponte vedra!
Stayed 1 night in Nov 2023
Response from Task Force on Nov 13, 2023
Dear Teena, Thank you for your detailed feedback. We sincerely apologize for the challenges you encountered with the front desk service and your room during your time with us. This does not align with our usual standards of service, and we regret not meeting your expectations. Rest assured your concerns will be addressed with the appropriate team to ensure the overall guest experience. We appreciate your patience and understanding. Your insights are invaluable, and we hope for the opportunity to provide a significantly improved stay on your next visit.Thank you,Garrett OliverTask Force

8/10 Good

leon

Stayed 1 night in Nov 2023
Response from Task Force on Nov 26, 2023
Dear Leon, We are delighted you had a great stay at Sawgrass Marriott Golf Resort & Spa. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Garrett OliverTask Force

10/10 Excellent

Ryan E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give the hotel 5 stars. My only complaint was the restaurant food. Overpriced and not that great, but everyone was nice and the drinks were cold. Minor complaint though. There are lots of nice eateries around there, especially at the TPC clubhouse. I would definitely go back.
Stayed 4 nights in Oct 2023
Response from Task Force on Nov 2, 2023
Dear Ryan, Thank you for being our guest at Sawgrass Marriott Golf Resort & Spa and for taking the time to share your comments. We are pleased your overall experience was great. We are glad that you enjoyed the service from our attentive staff. However, we are sorry for not meeting all of your expectations. It is lovely to know that we will be your home every time you visit Florida. We look forward to seeing you again soon. Thank you,Garrett Oliver

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
smokers too close to the pub patio.
Stayed 3 nights in Oct 2023
Response from Task Force on Nov 2, 2023
Dear Anna, Thank you for choosing to stay at Sawgrass Marriott Golf Resort & Spa and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Thank you,Garrett Oliver

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
This hotel needs updates. Not at all worth the price!!
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 24, 2023
Dear Guest, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our guestroom needed updating, and we will share these notes with the appropriate individuals. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback, and we hope to have another opportunity to welcome you back at Sawgrass Marriott Golf Resort & Spa. Thank you,Onur

10/10 Excellent

Gladys, North Augusta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort with something for every age group. We had ages 7-67 and everyone had a fantastic time. Excellent food options on property, but also many restaurants close by. The Beach Club is just a quick, free shuttle ride away.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Oct 2, 2023
Dear Gladys, Thank you for being our guest and writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you particularly loved our family-friendly amenities, restaurants, convenient location, and complimentary shuttle. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you once more for choosing Sawgrass Marriott Golf Resort & Spa!Thank you,OnurFront Office Manager

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and clean. Excellent customer service
Stayed 1 night in Sep 2023
Response from Front Office Manager on Oct 1, 2023
Dear Zachary, Thank you for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts. We look forward to you choosing the Sawgrass Marriott Golf Resort & Spa any time your travels bring you back this way.Thank you,OnurFront Office Manager

6/10 Okay

Sonya

Traveled with group
Liked: Cleanliness, room comfort
Too pricey
Hotel itself was decent, but for the price they charge per night not worth it
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 13, 2023
Dear Sonya, Thank you for choosing our hotel and for sharing your experience. We hope your overall stay was pleasant; however, we were disappointed that you felt the price did not meet your expectations. We appreciate your sentiments and assure you that we take careful consideration to be competitively priced for our area. Thank you again for your candid feedback, and we hope to have another opportunity to welcome you back.Thank you,OnurFront Office Manager

8/10 Good

Wayne, Lake Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
For this price/quality point, the hotel is falling behind. We booked a suite for (4) adults. While it was very roomy, the age is showing. Bathroom vanity legs were rusted, bathroom mirror had built in lighting, but mirror was rolling up from the edges, exposing wiring behind. Tile had been replace to fix two problems, and new tile didn't match
Response from Front Office Manager on Sep 5, 2023
Dear Wayne, Thank you for choosing us for your visit to Ponte Vedra Beach. We strive to ensure an excellent experience for each guest; therefore, we are disappointed to learn that your suite did not meet your expectations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate your business and hope to have an opportunity to better your stay.Thank you,Onur,Front Office Manager

10/10 Excellent

Nancy

Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 24, 2023
Dear Nancy, We are thrilled you had an excellent stay at Sawgrass Marriott Golf Resort & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,OnurFront Office Manager

10/10 Excellent

Edward B

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 3 nights in Aug 2023
Response from Front Office Manager on Aug 31, 2023
Dear Edward, Thank you for choosing to stay at Sawgrass Marriott Golf Resort & Spa and for your terrific rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Thank you,OnurFront Office Manager

6/10 Okay

Trina

Traveled with family
Overpriced and underwhelmed
We were not impressed with the hotel. The a/c didn’t work properly, we lost power on half of the room, only 1 coffee cup for 2 people and the hallway leaked. We were given a voucher for 2 complementary drinks and were charged for them. They were removed from our bill when the charge was questioned.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 21, 2023
Dear Trina, Thank you for taking the time to review our hotel. We sincerely apologize for disappointing you with the maintenance issues you encountered while here and for the housekeeping oversights to your room. We have shared your comments with the appropriate teams to ensure these concerns are taken care of and not repeated. We are also sorry to learn of the confusion with the voucher offered; however, we are happy that this has been resolved. We certainly understand the frustration this undoubtedly caused and appreciate your patience. Thank you again for the candid feedback, and we hope to have another opportunity to welcome you back and show you our commitment to exceptional hospitality.Thank you,OnurFront Office Manager

10/10 Excellent

Josephine

Stayed 2 nights in Aug 2023
Response from Front Office Manager on Sep 8, 2023
Dear Josephine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sawgrass Marriott Golf Resort & Spa, and we look forward to welcoming you back soon.Thank you,OnurFront Office Manager

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property for a quick weekend trip from Colorado. Best part was the shuttle to the beach club!! Will stay there again. When I visit my friends
Stayed 3 nights in Aug 2023
Response from Front Office Manager on Aug 16, 2023
Dear Mary, Thank you for the outstanding review of your weekend stay at Sawgrass Marriott Golf Resort & Spa. We are delighted to read that our shuttle ride to the oceanfront Cabana Beach Club was a highlight of your visit. We look forward to welcoming you back the next time you plan to visit your friends. Thank you,OnurFront Office Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sawgrass never disappoints
Stayed 2 nights in Aug 2023
Response from Front Office Manager on Aug 12, 2023
Dear William, Thank you for making the Sawgrass Marriott Golf Resort & Spa your home away from home! It is wonderful to read that we were able to provide you with an outstanding experience once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We look forward to seeing you again soon.Thank you,Onur,Front Office Manager

8/10 Good

Joanne

Stayed 3 nights in Jul 2023
Response from GENERAL MANAGER on Aug 2, 2023
Dear Joanne, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your kind rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach!Thank you,Onur,Front Office Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 11, 2023
Dear Jennifer, Thank you for rating your stay at Sawgrass Marriott Golf Resort & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Onur,Front Office Manager

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from General Manager on Jul 8, 2023
Dear Ariel, Thank you for rating your experience at Sawgrass Marriott Golf Resort & Spa. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Thank you,OnurFront Office Manager

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service
The service was truly excellent with typical Marriott well trained people. The physical condition of the property needs a bit of an updating. Its proximity to Sawgrass TPC is excellent and that golf courses & club are amazing! They are updating & refreshing Sawgrass TPC & they need to do the same with the Hotel.
Stayed 5 nights in Jun 2023
Response from Front Office Manager on Jul 8, 2023
Dear Alan, Thank you for your review of Sawgrass Marriott Golf Resort & Spa. We are glad to know you were pleased with our convenient location and the thoughtful service provided by our associates. It is also nice to read you loved spending time at our golf facility. However, we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to hoist you again whenever your travels bring you our way. Thank you,Onur,Front Office Manager

8/10 Good

Patricia, Houston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of options for activities. Pretty hotel and resort views! Staff was great.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 1, 2023
Dear Patricia, We appreciate your choice to stay at the Sawgrass Marriott Golf Resort & Spa and for sharing your wonderful review with us. It brings us joy to know that we were able to provide you with a memorable experience. Please keep us in mind for your future visits to Ponte Vedra Beach.Thank you,OnurFront Office Manager

10/10 Excellent

Clarissa, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 24, 2023
Dear Clarissa, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your excellent review. We are delighted we could provide you with a memorable experience. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach!Thank you,OnurFront Office Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 9, 2023
Dear Amy, We are delighted you had a refreshing and fulfilling stay at Sawgrass Marriott Golf Resort & Spa. It is always wonderful to see from our guests how the incredible views helped to elevate their visit. Thank you for the generous review, and we look forward to hosting you again soon.Thank you,OnurFront Office Manager

10/10 Excellent

Patrice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very well maintained and comfortable resort. Very convenient to attractions in the area. The staff was great. We accidentally left a medicine there and they called us right away and sent it FedEX to our home in no time.
Stayed 3 nights in May 2023
Response from Front Office Manager on Jun 4, 2023
Dear Patrice, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your nice review. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know our devoted associates helped retrieve your medicine and ensured it was returned to you promptly. We will certainly share your praises with them. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Thank you,OnurFront Office Manager

2/10 Terrible

Victor

Stayed 3 nights in May 2023
Response from Front Office Manager on Jun 3, 2023
Dear Victor, We appreciate you selecting our hotel for your stay. We regret to learn of your rating and apologize for failing to meet your expectations. Your patronage is important to us, and we hope you would consider giving us another opportunity to demonstrate our dedication to delivering outstanding guest experiences.Thank you,OnurFront Office Manager

10/10 Excellent

David, Potomac

Stayed 1 night in May 2023
Response from Front Office Manager on Jun 7, 2023
Dear David, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Onur,Front Office Manager

6/10 Okay

Joseph

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Felt like in a construction project
Felt like off season and forgotten maintenance
Stayed 1 night in May 2023
Response from Task Force on Nov 6, 2023
Dear Joseph, Thank you for being our guest and for your thoughtful review. While we hope you had a pleasant stay, we regret not meeting all of your expectations. We will share your feedback with the appropriate individuals responsible for our future modernization plans. We appreciate your business, and we hope to welcome you back soon.Thank you,Garrett OliverTask Force

10/10 Excellent

Mike, Dallas

Stayed 1 night in May 2023
Response from Front Office Manager on Jun 7, 2023
Dear Mike, Thank you for choosing Sawgrass Marriott Golf Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Thank you,Onur,Front Office Manager

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here and conference center was very nice
Response from Front Office Manager on Apr 27, 2023
Dear William, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your excellent review. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach!Thank you,Onur,Front Office Manager

4/10 Poor

Trisha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beautiful exterior but room was not as pictured. Walls paper thin and could clearly hear conversations in room next door. Electrical outlets did not work, plumbing bubbled up in sink every hour or so. Adding gratuity to all food orders without informing guest in writing or verbally. Nothing was marked with signs and the layout being extremely large, was difficult to find gym, spa and other amenities. Not worth the price per night.
Stayed 2 nights in Apr 2023
Response from Front Office Manager on Apr 26, 2023
Dear Trisha, Thank you for taking the time to review our hotel. We sincerely apologize for the noise and maintenance issues you came across and the inconvenience this caused. We have shared your comments with the appropriate individuals to take corrective measures and are grateful for your patience. We have also taken note of your additional concerns that impacted your visit. We will address your comments appropriately, as we are committed to enhancing our services on all levels. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Thank you,OnurFront Office Manager

8/10 Good

Meredith Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was expansive. This was good and bad. I was given a room in the Villa section farthest from the main hotel and the rest of my group. Had I known this, I would have not stayed there. I felt disconnected and I was disappointed. The Upside is that I got a lot of steps in. I mentioned this to hotel staff, but they were not sympathetic, and my guess is because I booked my flights and hotel through a third party (Expedia)
Stayed 3 nights in Apr 2023
Response from Front Office Manager on Apr 26, 2023
Dear M. Craig, Thank you for taking the time to review our hotel. We are pleased if you enjoyed your stay overall; however, we apologize for the inconvenience caused by the location of your room. We understand how important it is to be close to the rest of your group, and we regret that we were not able to accommodate your request. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. Thank you again for your candid comments and we hope you will stay with us another time so we can provide you with a much more satisfying experience.Thank you,OnurFront Office Manager

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hi rates, this hotel should just be better than it is. It feels like something from the 80s Dash like most people are here for business conferences and this is the hotel that's here. The first night the TV system went down and got rebooted – which turned on the TV at my room at three in the morning. Lo and behold – someone has stolen the remote batteries. so now I have a TV in my room at three in the morning rebooting that I cannot turn off. The plumbing is finicky my hotel shower is Stock half shower half bath I can't fix it it's jammed… The bathtub is also jammed on "drain" so I can't take a bath without water. I can only shower. Half pressure. The bed is super comfortable and the staff are really nice… This place just needs freshening up. The restaurant is nice but the Buffay will run you 36 bucks with tip. I just feel like this whole thing is built for sales conferences for companies I'm not Here with… I'm just here to play golf and go to the beach for a few days.
Stayed 2 nights in Apr 2023
Response from Front Office Manager on Apr 23, 2023
Dear Matthew, Thank you for taking the time to review our hotel. We hope you will accept our sincere apologies that you were inconvenienced by the maintenance issues with your accommodations. We certainly understand how frustrating it can be when maintenance issues arise. We have taken note of your comments and will make sure this is appropriately addressed. Please know our front desk is available at all hours to respond to your requests and resolve unexpected issues during your stay. We are also disappointed to know that you felt the layout of our property did not suit your needs but we would love another opportunity to show you we can cater to both business as well as leisure travelers. We wish you all the best with your travels and hope to see you the next time they bring you this way! Thank you,OnurFront Office Manager

10/10 Excellent

Doreen, Syosset

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful,, rooms were sparkling clean and the location was great!
Stayed 1 night in Apr 2023
Response from Front Office Manager on Apr 15, 2023
Dear Doreen, Thank you very much for taking the time to review the Sawgrass Marriott Golf Resort & Spa. We agree, our beautiful resort includes everything you need to feel refreshed and invigorated during your stay, and we are delighted to know how happy you were with immaculate accommodations and our excellent location. We enjoyed having you as our guest and look forward to seeing you again.Thank you,Onur,Front Office Manager

6/10 Okay

Gregory

Stayed 6 nights in Apr 2023
Response from Front Office Manager on May 4, 2023
Dear Gregory, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon.Thank you,OnurFront Office Manager