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Reviews of Sleep Inn & Suites Jacksonville

2.5 out of 5
Sleep Inn & Suites Jacksonville
6535 Ramona Blvd, Jacksonville, FL

Reviews

7.6

Good

Rating 10 - Excellent. 152 out of 466 reviews" "
Rating 8 - Good. 152 out of 466 reviews" "
Rating 6 - Okay. 81 out of 466 reviews" "
Rating 4 - Poor. 37 out of 466 reviews" "
Rating 2 - Terrible. 44 out of 466 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Tucker on Apr 6, 2024
Thank you very much for staying at Sleep Inn & Suites and appreciate your response please choose us again for your future stay

2/10 Terrible

Sarah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very unprofessional and the staff is rude I felt like I was in prison. You can’t have company come to your room without plus if you’re 15 minutes behind from checkout they send security to bam on the door like the police oh and they only accept cash for incidentals 150 was my total I had to leave and find a ATM my worst experience ever with a hotel
Stayed 1 night in Feb 2024
Response from Miss T on Feb 25, 2024
We apologize for any inconvenience to you,but it's on all websites about the security deposit 150 in cash, also was gave you more than 15 minutes to checkout, it was after 12pm when you checked out.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miss T on Feb 19, 2024
Thank you for doing the survey and review, to help us make your stay more comfortable and enjoyable.

8/10 Good

Adrianne, Panama City Beach

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from t on Feb 15, 2024
Thank you for doing the survey and review for your stay, i am glad you was comfortable during your stay

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Front Desk Staff!
The front desk staff is amazing! They will really go out of the way to help you and are a lot of fun to engage with.
Stayed 1 night in Jan 2024
Response from Miss T on Jan 19, 2024
Thank you for the amazing review, glad that we could make your stay enjoyable. Hope to see you again soon.

8/10 Good

Amanda

Stayed 1 night in Jan 2024
Response from MISS T on Jan 12, 2024
Thank you for your survey and review, you are very important to us and we want to make sure that youare comfortable and happy.

8/10 Good

Ijeoma

Stayed 1 night in Dec 2023
Response from Miss T on Jan 8, 2024
Thank you for your survey and review, come see us again soon.

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, good breakfast
Stayed 1 night in Dec 2023
Response from Miss T on Jan 4, 2024
Thank you for your review and survey, glad you enjoyed your stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miss T on Jan 4, 2024
Thank you for your survey and review, glad you enjoyed your stay.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miss T on Dec 31, 2023
Thank you for your survey and review, i apologize for any inconvenience during your stay.

6/10 Okay

Kevin

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Miss T on Dec 31, 2023
Thank you for your survey and review, i apologize for any inconvenience during your stay. Hoping we will see you again soon.

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from Miss T on Dec 31, 2023
Thank you for your survey and review, we are here to make your stay as comfortable and enjoyable as possible. You are very important to us here at Sleep Inn & Suites.

2/10 Terrible

Jorge

Stayed 2 nights in Dec 2023
Response from Miss T on Dec 31, 2023
Thank you for your survey and review, i apologize for any inconvenience during your stay.

4/10 Poor

Maryline

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Miss T on Jan 3, 2024
Thank you for your survey and review, we apologize for any inconvenience during your stay. You are very important to us.

4/10 Poor

Rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 8.2 rating
This was definitely not a 8.2 score. It needs a major upgrade. The hallway to our room smelled horrible. The carpet needs a deep cleaning. The staff was okay.
Stayed 1 night in Dec 2023
Response from Miss T on Dec 20, 2023
Thank you for your review and survey, we apologize for the inconvenience during your stay. We are trying to better understand the guest and make their stay more enjoyable and peaceful.

10/10 Excellent

DARREL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miss T on Dec 12, 2023
We appreciate you taking the time to do a survey and review, hope that your stay was enjoyable. We hope to see you again soon.

2/10 Terrible

Julie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The carpeting was old and stained - the room stank. Not anything like the (obviously stock) photos.
Response from Miss T on Dec 11, 2023
We apologize for the inconvenience during your stay, we hope that your next visit will be better. Thank you for bringing it to our attention so that we can correct the problem

8/10 Good

Ismail

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I mentioned was quite. But need to improve cleanliness and redone some things in the property.
Stayed 1 night in Dec 2023
Response from MISS T on Dec 7, 2023
Thank you for your survey and review of your stay, sorry for any inconvenience that was cause during your stay. We are working to correct problem for future guest and returning guest.

6/10 Okay

Jacqueline

Stayed 2 nights in Nov 2023
Response from Miss T on Dec 20, 2023
Thank you for your survey and review, your are very important to us.

6/10 Okay

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was nice
Stayed 1 night in Nov 2023
Response from Miss T on Nov 26, 2023
Thank you for the survey and review of your stay. Hope to see you again soon.

6/10 Okay

Terry

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Let me begin by saying that not all Sleep Inns are the same. I chose this location against my instincts, but I did so based on a stay at a Sleep Inn in central Alabama. The AL one was excellent when you factor in the collective ideals. The FL location needs repair and upkeep work, which I'm not completely holding against mgt. This is a pro-football town and I'm sure it gets abused by the gameday patrons, just like resort/tourist locations. The breakfast was a lower end of ok. More in the Continental spectrum than the listed "Hot" category. The staff and management were quite friendly, helpful and accommodating. Would I stay here again, probably not my first choice based on what I and my travel partners need to be rested and energized to face the next day. I've stayed in different locations around Jax and my travel partners were not happy with my choice this time. :-(
Stayed 2 nights in Oct 2023
Response from Miss T on Jan 8, 2024
Thank you for your survey and review, I apologize for any inconvenience that you occurred during your stay. Hopefully we will have the pleasure of you and a guest will stay with us again.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was just a one-night stay as I was there for business. It was clean and quiet. Breakfast was adequate but could have been better.
Stayed 1 night in Oct 2023
Response from MISS T on Oct 17, 2023
Thank you for the review, glad your stay was good, the breakfast is what choice chose since the covid. hopefully it will change in the near future

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was personable and friendly.
Stayed 1 night in Sep 2023
Response from MISS T on Oct 15, 2023
Thank you for your survey on your visit, thank you for staying with us.

2/10 Terrible

Bradley

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES!!!
Hotel was disgusting. Overnight staff were extremely rude. Roaches in the rooms. Shower was clogged. Bed was worst I’ve slept on in a while.
Stayed 5 nights in Sep 2023
Response from MISS T on Sep 18, 2023
We apologize for the staff member for her rudeness, i am sorry for the inconvenience during your stay, hoping you will let us make it up to you soon.

2/10 Terrible

Coolie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I canceled the reservation before I worked my flight, only to find out that it wasn’t canceled and this property still didn’t cancel it, took my money and then said they can’t help me in anyway.
Stayed 1 night in Sep 2023
Response from MISS T on Sep 18, 2023
Our policy is that if the third party don't cancel we will charge for one night, because we couldn't sell the room, also it was a no cancel reservation

6/10 Okay

Pamela, Fayetteville

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG. DO NOT STAY HERE! Had MAJOR issues with TV working and NO WIFI for the entire stay. The hallway smelled like s***. Call after call, no resolution of the WIFI and the staff blamed the hurricane although there was no WIFI before hurricane hit Florida. WIFI worked at my home 2 miles from the property. The room: I paid for a suite and the pics indicated 2 tvs in room and tub. Only 1 TV in room and NO tub.The room always felt DAMP. The floors were filthy. The TV was so small. The owners have skimped and have not updated the hotel at all. I will NEVER stay there again and certainly would NEVER recommend. I checked out a day early and forfeited the money.
Stayed 2 nights in Aug 2023
Response from MISS T on Aug 31, 2023
WE APOLOGIZE FOR THE WIFI, I TRIED MY BEST TO FIND A SOLUTION, WE NEVER SAID THERE WAS TWO TV'S IN A SUITE. SO WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY.

4/10 Poor

tall

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy , AC leaking Place in contraction
Stayed 1 night in Aug 2023
Response from MISS T on Sep 14, 2023
WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY.

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Good location
Stayed 6 nights in Jul 2023
Response from MISS T on Aug 9, 2023
THANK YOU FOR TAKING TIME TO DO THE SURVEY AND REVIEW. WE ARE LOOKING TO SEE YOU AGAIN SOON.

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A satisfied customer!
Very clean, renovated (not new as the sign says, pool small but well maintained. Very friendly hard working people , very clean, breakfast diversified but just ok. Would stay there again.. very good for the price.
Stayed 2 nights in Aug 2023
Response from MISS T on Aug 9, 2023
THANK YOU FOR YOUR WONDERFUL REVIEW, WE WILL BE LOOKING TO SEE YOU AGAIN SOON.

10/10 Excellent

Marilyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sammie was extremely nice. She helped us with a smooth room arrival!
Stayed 2 nights in Jul 2023
Response from MISS T on Aug 6, 2023
THANK YOU FOR YOUR REVIEW ABOUT YOUR STAY, HOPE YOU WILL RETURN AGAIN SOON

6/10 Okay

MARGUERITE

Stayed 2 nights in Jul 2023
Response from MISS T on Aug 16, 2023
WE APOLOGIZE FOR THR INCONVENIENCE DURING YOUR STAY, HOPING THAT WE CAN "WOW" YOU IN THE FUTURE. THANK YOU FOR YOUR REVIEW AND SURVEY .

8/10 Good

shirley, lakeland

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from MISS T on Jul 17, 2023
THANK YOU FOR YOUR REVIEW AND SURVEY OF YOUR RECENT STAY. WE FEEL THAT YOUR SURVEY IS IMPORTANT.

10/10 Excellent

Renee M

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Best customer ever.
The staff at this littl hotel was exemplary. Probability the most friendly I have had at any hotel Ive stayed at no matter how many stars. That said it is a very basic place to stay, beds and baths were clean, but hotel is in the older side and could some renovations. I was happy with our stay and would stay again.
Stayed 2 nights in Jun 2023
Response from MISS T on Jul 1, 2023
THANK YOU FOR TAKING THE TIME TO DO THR SURVEY AND REVIEW, SO THAT WE CAN BETTER ACCOMMODATE THE GUEST.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Worst hotel I have ever stayed in. The carpet in the floor was wet. I would walk into the bathroom and I would almost fall because due to my shoes being wet from the carpet. The television worked but the volume was blaring and you couldn’t adjust it. Went to desk at 8:15pm and the lady tried to work on it and wasn’t able to fix so she said she would be back. At 11:15pm another staff member was POUNDING on the door to fix the TV. They weren’t able to fix either. Staff was walking around with alcoholic beverage in their hand drinking. Huge crack in the shower wall. There isn’t enough parking so they tell you to park in the gas station in front of them which is a very questionable place as well. This was an absolute horrible experience and didn’t even offer any sort of compensation. I will be taking these issues farther.
Stayed 1 night in Jun 2023
Response from MISS T on Jun 13, 2023
WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY, AND ALSO APOLOGIZE ABOUT THE TROUBLE WITH THE TV, WE ARE IN THE PROCESS OF UPGRADING OUR TV'S. ALSO WE LOOKED AT THE CAMERA'S AND THERE NONE OF OUR EMPLOYEES DRINKING WHILE ON DUTY, WE CHECK PERIODICAL TO MAKE SURE THAT OUR EMPLOYEE'S GIVE YOU THE BEST SERVICE POSSIBLE. WE USE THE PARKING LOT AT THE GAS STATION FOR THE OVER FLOW OF GUEST. WE HAVE SIGNS POSTED FOR THE GUEST TO PARK THERE.

2/10 Terrible

Tom

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Feet stick to carpet, hair on toilet, just flat out discussing
Stayed 1 night in Jun 2023
Response from MISS T on Jun 12, 2023
I APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY, WE ARE REALLY TRYING TO CORRECT ANY PROBLEMS FOR FUTURE GUEST, HOPE THAT YOU WOULD GIVE US ANOTHER CHANCE TO WOW!!! YOU IN THE FUTURE.

10/10 Excellent

DARREL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay every Memorial weekend and am always pleased with the location staff and conditions of the hotel and my room
Stayed 3 nights in May 2023
Response from MISS T on May 31, 2023
THANK YOU FOR YOUR SURVEY AND REVIEW AND HOPE TO SEE YOU AGAIN SOON

8/10 Good

Socheatra, Farmington

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I've seen a roach. Other than that, is good.
Stayed 3 nights in May 2023
Response from MISS T on May 23, 2023
WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY, WE ARE TAKING CARE OF THE PROBLEM AS WE SPEAK. HOPE THAT YOU WILL STAY WITH US AGAIN IN THE NEAR FUTURE.

10/10 Excellent

Dehlaine, Panama City

Stayed 1 night in May 2023
Response from Miss T on May 31, 2023
Thank you for survey and review and hope to see you again in the near future

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from MISS T on May 9, 2023
WE APPRECIATE YOU TAKING THE TIME TO DO THE SURVEY AND REVIEW.

8/10 Good

Mayler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MISS T on May 9, 2023
THANK YOU FOR YOUR REVIEW, HOPE TO SEE YOU AGAIN SOON

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
TAKE THIS ONE OFF YOUR LIST
There were cockroaches in the room, the room was dirty & there were hairs in the shower before using. The hotel was in a dangerous neighborhood with a lot of lingering homeless people. Please take this hotel off the list of viable places to stay.
Stayed 1 night in Apr 2023
Response from Miss T on Apr 26, 2023
We are truly sorry about the inconvenience during your stay, the pest control person had sprayed earlier in the week and the were coming out still, we value your feedback, to make us a better hotel, as far as the homeless people, we try to keep them off the property as much as we can, so we are glad that you brought it to out attention, and the problem is being handle as we speak.

10/10 Excellent

Jonathan

Stayed 2 nights in Apr 2023
Response from MISS T on May 9, 2023
WE THANK YOU FOR TAKING THE TIME TO DO THE SURVEY AND REVIEW.

10/10 Excellent

Dehlaine, Panama City

Stayed 1 night in Apr 2023
Response from Miss T on Apr 26, 2023
Thank you for taking the time to do the survey and review, you are a valued guest and we hope to see you soon

6/10 Okay

Karen

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from miss t on Apr 16, 2023
WE THANK YOU FOR THE SURVEY AND REVIEW.

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean, and comfortable, but lack of parking place
Stayed 2 nights in Mar 2023
Response from MISS T on Apr 16, 2023
THANK YOU FOR THE REVIEW, NO WE DON'T HAVE A LOT OF PARKING, BUT YOU WE LOOK TO SEE YOU SOON

2/10 Terrible

Krasimir

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The carpet in the room was probably never cleaned. The mattress of the pull out sofa had a huge stain on it. The property looked run down and not maintained. I would not recommend it for families.
Stayed 1 night in Mar 2023
Response from MISS T on Apr 3, 2023
WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY, WE ARE WORKING HARD TO CORRECT THE PROBLEMS, WE HOPE THAT YOU WILL RETURN AND GIVE US ANOTHER CHANCE TO REDEEM OUR SELVES.

8/10 Good

Serenity

Stayed 1 night in Mar 2023
Response from MISS T on Apr 21, 2023
WE THANK YOU FOR DOING THE SURVEY AND REVIEW, WE HOPE YOUR STAY WITH US WILL NOT BE YOUR LAST. IF THERE WAS ANY PROBLEMS DURING YOUR STAY, WILL YOU PLEASE LET KNOW SO THAT WE CAN TAKE CARE OF IN A TIMELY MANNER.

4/10 Poor

BRENT

Traveled with group
Disliked: Cleanliness
Very Dirty
Stayed 1 night in Mar 2023
Response from Miss t on Mar 28, 2023
We are very sorry that we didn't meet your expectations during your stay. We hope that you will give us a chance to improve and meet your every expectation in the future.

6/10 Okay

Sam

Liked: Staff & service
Just ok not in safe area
Nothing special. Not located in a great area.
Stayed 1 night in Mar 2023
Response from Miss T on Mar 28, 2023
THANKS FOR YOUR REVIEW, HOPE TO SEE YOU AGAIN SOON

4/10 Poor

Maesha

Stayed 1 night in Mar 2023
Response from MISS T on Apr 16, 2023
WE APOLOGIZE THAT YOUR STAY WAS UNCOMFORTABLE, WE ARE TRYING TO MY EVERYONES STAY MORE COMFORTABLE AND ENJOYABLE IN THE FUTURE.