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Reviews of Homewood Suites by Hilton Jacksonville Deerwood Park

3 out of 5
Homewood Suites by Hilton Jacksonville Deerwood Park
8511 Touchton Rd E, Jacksonville, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 459 out of 719 reviews" "
Rating 8 - Good. 161 out of 719 reviews" "
Rating 6 - Okay. 55 out of 719 reviews" "
Rating 4 - Poor. 25 out of 719 reviews" "
Rating 2 - Terrible. 19 out of 719 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and in a great location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness
The female who checked us in was wonderful, but the bed in our room had a visible sag in it and hurt my back to sleep on it. The woman who checked us was not available until we called out for someone to attend the desk, she did not ask about our stay, and was dismissive.
Stayed 1 night in Jan 2024

4/10 Poor

Heidi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Kimesha Le

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The check in process was seamless. The lobby and breakfast areas were clean.The room however was dirty. Stains on the curtains (looked like blood), walls, heavily stained floors (to the point where a floor runner was placed over a section of the carpeted area), chairs, and sticky door handles shows there is a lack of attention to detail. Additionally, the carpet and furniture smelled poorly. Renovations need to occur on the rooms. I will not be staying here again while staying in Jacksonville.
Stayed 1 night in Jan 2024

10/10 Excellent

Clarice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Perfect location!
We stayed at Homewood for one night after a football game. It was perfect. The lady at the front desk was very warm, friendly and welcoming! Our room was great, very comfortable. The location was about 10 mins from St John's Town Center, with an abundance of restaurants and shopping. I will plan to stay again for the hotel comfort and location!
Stayed 1 night in Dec 2023

8/10 Good

Juriel

Stayed 1 night in Nov 2023

10/10 Excellent

iwuchukwu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria, WARNER ROBINS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Charlesetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Traveled with partner
Liked: Staff & service, amenities
Just some areas seemed warm down although it was clean.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

John, jacksonville

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Used to be nicer. IT NEEDS an update and deep cleaning. Elevator is extremely slow. The service sticker on the elevator was expired. Room service cleaning needs to be done daily. Not every three or four days.
Stayed 4 nights in Sep 2023

10/10 Excellent

Duc

Traveled with family
Great!!!
Stayed 11 nights in Sep 2023

8/10 Good

jose

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

George

Traveled with family
Disliked: Amenities, property conditions & facilities
Check in was at 3:00. We had 2 rooms reserved. Only one was available when we arrived. The other was not ready until 5:30. The only explanation was that it was taking a while to clean because the room was “really bad”. Breakfast was horrible so we left and went to Cracker Barrel.
Stayed 1 night in Sep 2023

10/10 Excellent

Janice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, great breakast and a good nights sleep!
Stayed 4 nights in Aug 2023

10/10 Excellent

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The stay was great
Stayed 1 night in Aug 2023

2/10 Terrible

Ari

Traveled with family
Disliked: Cleanliness
The room was half cleaned, and I woke up to a cockroach crawling on me.
Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, room comfort
So-so
Staff friendly and helpful. Rooms are outdated, only get cleaned every 4 days. Breakfast was ok.
Stayed 7 nights in Jul 2023

8/10 Good

Brad

Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The lady at the front desk when we checked in is very pleasant. But this hotel definitely needs to be updated and thoroughly cleaned. We were greeted by a musty smell right when we opened the door to get in the room. Bed linens and shower curtain looked like it hasn't been changed in a while. Bathroom floor is dirty. To top it all, I saw a bedbug crawling in the ceiling right before we checked-out. I told the front desk on the way out, hopefully it'll be addressed. Good thing we only stayed in this hotel for 1 night, a very eventful night at that, we didn't bother having breakfast, we just wanted to get out of there in a hurry. I don't like to leave reviews but I think this horrible experience needs to be shared.
Stayed 1 night in Jul 2023

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short on supplies
There were never enough towels or bedding. The front desk never had any during the 3 nights we stayed
Stayed 2 nights in Jul 2023

10/10 Excellent

Tabarak

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property 10/10 this was the most spacious hotel room I've ever stayed in for a decent amount of money. 2 queen beds AND a pullout sofa bed? Yes, please! Also very clean.
Stayed 1 night in Jun 2023

8/10 Good

John, jacksonville

Traveled with family and small children
Liked: Cleanliness, staff & service
Time for a remodel and update.
Stayed 12 nights in Apr 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This is our thirteenth year to return to this hotel for annual medical trip. Clean, comfortable and spacious. Personnel very friendly. Highly recommend.
Stayed 1 night in Mar 2023

8/10 Good

Robert

Stayed 2 nights in Mar 2023

10/10 Excellent

Rico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great Stay
Stayed 9 nights in Mar 2023

2/10 Terrible

christina, Newport news

Business traveler
Disliked: Property conditions & facilities
Codes do not work cannot see all checkin . Hotel do not have reservation
Stayed 1 night in Mar 2023

6/10 Okay

etta

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Our rooms were not ready until 5:30 and 5:45 but check in was at 3:00. The carpet in one room was destroyed however management did upgrade me to another room. We were rushed to attend our 7:00 event and could not get dressed properly or rest before going since we checked in so late.
Stayed 2 nights in Feb 2023

6/10 Okay

MAtthew

Stayed 1 night in Feb 2023

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

KARLA M SIERRA

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD PLACE
Stayed 1 night in Sep 2022

10/10 Excellent

ilda j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST
This is my favorite place to stay, by far the best in that area
Stayed 1 night in Sep 2022

6/10 Okay

Cydnie, Warfield

Traveled with pets, Traveled with family
We have stayed here many times over the years. The property is becoming run down. Needs some TLC. I doubt we stay there again.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Unfortunately, the smoking area is right by the pool. Additionally, no towels at the pool. All in all would stay here again.
Stayed 2 nights in Aug 2022

8/10 Good

Maricel, Astoria

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The staff was great and friendly, the guy who checked us in was really friendly and gave some recommendations. We had 2 separate rooms one room was more updated than the other but smelled like cigarettes and the garbage cans were a little dingy. The other room the bathroom ceiling above the tub was peeling and lots of dirty spots all around the doors and door frames. It was a decent stay but I won’t stay here again in the future.
Stayed 2 nights in Jul 2022

8/10 Good

Lora

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Terrance, Griffin

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Overall, it was a decent hotel. The front desk clerk was pretty rude when I requested an additional towel and rag. She also had the audacity to say, "you gonna have to come and get it because it's just me here." I walk down and get attitude, demanding that i bring my dirty towels with me. Not sure why I had to go through that when there was another gentleman behind the desk with her on the phone wearing a Looney Tunes tshirt. There was large bags of smelly trash near the elevators both days I was there, all day. Lastly, my room smelled like pet urine - very strong pet urine.
Stayed 2 nights in Jul 2022

10/10 Excellent

Angela

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk beyond helpful
Wonderful experience
Stayed 1 night in Jun 2022

4/10 Poor

Tiffiney

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
There were small roaches in our room, the ceiling looked like they had just threw a patch of paint over it after ripping the ceiling fan down. The customer service was pretty good but rooms need work and pest control
Stayed 1 night in Jun 2022

6/10 Okay

Joan Marie, Shermans Dale

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Came back to JAX for my granddaughter's HS graduation. Was joined by my son, who flew in from Germany for the occasion. The lovely young woman who checked us in apologized profusely because she was unable to upgrade us to a 2 bedroom suite based on my son's active duty military status as the reservation was made via Expedia and not directly with Hilton. He ended up on the very, very uncomfortable and noisy sofa bed. As former Jacksonville residents, we were disappointed in the cleanliness of the room. We expected better from our old hometown. The carpet was very dirty. We didn't dare walk barefoot on it. There was a used washcloth under the bathroom sink. The insides of all the wastebaskets and recycle bins had food residue on them. My son returned to Germany 2 days before I checked out. The night he left, I saw, and killed, 2 roaches in the kitchen near the trash/recycle bins. We had precious little in the way of food containers to throw away, and all were rinsed out before landing in the bins. I found the food residue when I pulled the plastic bags out to dispose of whatever was attracting the bugs. I previously stayed in the Homewood Suites at St. Johns Town Center, and found it to be much nicer as far as the condition of the room furnishings and cleanliness. Daily housekeeping is no longer offered. It must be requested the day before. I don't know if this is a Hilton policy or property management policy. Daily cleaning is essential & should be resumed.
Stayed 6 nights in May 2022

10/10 Excellent

Marcy

Stayed 1 night in May 2022