SureStay Hotel by Best Western Jacksonville South

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Primary image
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace

Overview of SureStay Hotel by Best Western Jacksonville South

SureStay Hotel by Best Western Jacksonville South

2.5 star property

3.5/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Business services
  • Laundry
Map
5018 University Boulevard West, Jacksonville, FL, 32216

Explore the area

  • Popular LocationSaint Vincent's Medical Center Southside4 min drive
  • Popular LocationMemorial Hospital Jacksonville6 min drive
  • Popular LocationDaily's Place9 min drive
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)25 min drive

Choose dates to view prices

About this area

Jacksonville

SureStay Hotel by Best Western Jacksonville South is located in Southside, a neighborhood in Jacksonville, and is near the airport and near a train station. Museum of Science and History and Jacksonville Museum of Modern Art are cultural highlights, and travelers looking to shop may want to visit St. Johns Town Center and The Avenues. Check out an event or a game at TIAA Bank Field, and consider making time for Jacksonville Zoo and Gardens, a top attraction not to be missed.

What's nearby

  • Saint Vincent's Medical Center Southside - 4 min drive
  • Memorial Hospital Jacksonville - 6 min drive
  • Daily's Place - 9 min drive
  • Metropolitan Park - 9 min drive
  • TIAA Bank Field - 12 min drive

Getting around

  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive

Restaurants

  • The French Pantry - 17 min walk
  • Luigi's Italian American - 19 min walk
  • Mojo's BBQ - 3 min drive
  • Noura Cafe - 3 min drive
  • Waffle House - 3 min drive

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel in the heart of Southside
SureStay Hotel by Best Western Jacksonville South provides amenities like laundry facilities and a 24-hour business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • A front desk safe, a 24-hour front desk, and a TV in the lobby
  • A vending machine
  • Guest reviews speak well of the breakfast, overall value, and helpful staff
Room features
All guestrooms at SureStay Hotel by Best Western Jacksonville South feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with digital channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

More properties to consider

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per accommodation, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 80 lbs)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 15.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
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Surestay By Best Jacksonville
SureStay Hotel by Best Western Jacksonville South Hotel
SureStay Hotel by Best Western Jacksonville South Jacksonville

Frequently asked questions

Is SureStay Hotel by Best Western Jacksonville South pet-friendly?

Yes, this hotel allows dogs (limit 2 per room) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 50 per stay and a fee of USD 15.00 per accommodation, per night. Service animals are exempt from fees.

How much does it cost to stay at SureStay Hotel by Best Western Jacksonville South?

As of Sep 24, 2022, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Jacksonville South on Oct 2, 2022 start from $89.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Jacksonville South?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Jacksonville South?

Check-in is from 3 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Jacksonville South?

Check-out is at 11 AM. Late check-out is available for a fee (amount may vary).

Where is SureStay Hotel by Best Western Jacksonville South located?

Located in Southside, this hotel is within 9 mi (15 km) of Museum of Science and History, Jacksonville Museum of Modern Art, and Cummer Museum of Art and Gardens. St. Johns Town Center and TIAA Bank Field are also within 9 mi (15 km).

Can I cancel my reservation for free at SureStay Hotel by Best Western Jacksonville South and receive a full refund?

Yes, SureStay Hotel by Best Western Jacksonville South offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Hotel by Best Western Jacksonville South cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 162 out of 530 reviews
5 - Excellent 31%
Rating 4 - Good. 142 out of 530 reviews
4 - Good 27%
Rating 3 - Okay. 85 out of 530 reviews
3 - Okay 16%
Rating 2 - Poor. 62 out of 530 reviews
2 - Poor 12%
Rating 1 - Terrible. 79 out of 530 reviews
1 - Terrible 15%

3.7/5

Cleanliness

3.8/5

Staff & service

3.3/5

Amenities

3.4/5

Property conditions & facilities

3.2/5

Eco-friendliness

2/5 Poor

Natalie
Traveled with family
Disliked: Amenities, property conditions & facilities
These photos look nice but the rooms are all outside entrance and the amenities are minimal at best. People are nice.
Stayed 1 night in Jul 2022

2/5 Poor

Robert
Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very dated hotel. Electrical outlets did not work. Amentites shotty at best.
Stayed 2 nights in Aug 2022

1/5 Terrible

Sherry
Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia shouldn't host a hotel-motel on their site. Toilet was leaking at the bottom of the toilet all on the floor, the sewer smelled like it was backing up, i almost ripped the faucet out of the tub, turning on the shower. Picture is not what it looks like. Ceilings looked like they were going to fall in, carpet looked old and dingy. Its in a very sketchy part of town with prostitute walking around parking lot. Terrible
Stayed 1 night in Aug 2022

4/5 Good

Ronson
Business traveler
Liked: Cleanliness, staff & service
Friendly staff, clean room, property shows it's age but well taken care of.
Stayed 2 nights in Jul 2022

2/5 Poor

Kelli
Traveled with family and small children
Disliked: Property conditions & facilities
It was advertised as a hotel, it was a motel. The door to our room had no security lock, actually clearly missing 2 locks. The bathroom had bolts on the door jam, as if kicked in. The tub was described as being a deep soaking tub. It was a normal tub with no way to fill the tub with water, no stopper. Also the 2 “queen” beds were not, they were full. The smoke detector had the batteries removed. All in all, not a good value for the money.
Stayed 2 nights in Jul 2022

3/5 Okay

Wendy
Traveled with family
Disliked: Cleanliness, property conditions & facilities
1st room I was assign to seemed to already been used… left over juice on tv dresser along with a muffin. Stained carpet and used toiletries in bathroom sink. 2nd room assigned to me was a little better but dresser draw was slightly crooked and clogged up bathtub, night agent was happy to accommodate me
Stayed 2 nights in Jul 2022

4/5 Good

Laura
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean, staff very friendly and beds very comfortable. It was a nice room for a one night stay. The infrastructure was dated and had some issues (leaky toilet, doorhandles not functional), but nothing that was terrible.
Stayed 1 night in Jul 2022

3/5 Okay

Angie
Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a motel, not a hotel. My friend and I stayed and room door was located outside. We were a little uneasy to stay. There were some fast food places to grab a quick breakfast. The room was ok. It was an older hotel that had been updated at some point. It was reasonably clean and did smell nice upon our arrival. We just needed a quick sleep after a concert.
Stayed 1 night in Jul 2022

2/5 Poor

Verified traveler
Disliked: Cleanliness
Stayed 1 night in Jun 2022

3/5 Okay

Tony
Stayed 1 night in Jun 2022