Property grounds

Reviews of The Captain's Stay

3 out of 5
The Captain's Stay
718 Pollock St, New Bern, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 148 out of 193 reviews" "
Rating 8 - Good. 39 out of 193 reviews" "
Rating 6 - Okay. 5 out of 193 reviews" "
Rating 4 - Poor. 1 out of 193 reviews" "
Rating 2 - Terrible. 0 out of 193 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Harley

Liked: Staff & service
Disliked: Property conditions & facilities
The house spans two centuries , so cool. That said, the place needs some ‘freshening’ and it is so stuffed with oversized, non-period furniture that it detracts from the ambiance of the house. The listing said nothing about the fact that the bathroom (for my room) was on the other side of two staircases—if I had known I would not have reserved it.
Stayed 1 night in Mar 2024
Response from The Innkeepers on Mar 24, 2024
Thank you for the feedback. On the bathroom, to clarify, Expedia does note it in their Bathroom Amenities section as a Detached Private Bathroom (it is our cheapest room for that reason) and had you said something at check in, we could have addressed your concern and moved you to another room with an en-suite bathroom We are sorry for the misunderstanding

10/10 Excellent

CHRISTOPHER

Enjoyed talking to the host and hostess.
Stayed 3 nights in Mar 2024
Response from The Innkeepers on Mar 18, 2024
Thank you Chris and Barbara - it was lovely to meet you both!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at “The Captains Stay”. We stayed in the house and the room was large and bathroom was clean and lovely. The proximity to shopping and dining is perfect! Mark and Lori are like family! Breakfast was amazingly delicious! We cannot wait to return! Highly Recommend!
Stayed 1 night in Dec 2023
Response from Mark&Lori on Dec 7, 2023
Thank you for the lovely review. We are so happy you enjoyed your stay and look forward to another visit!

8/10 Good

Charles, Raleigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great! The room is a little crowded but had everything we needed. Mark was pleasant and fixed a very nice breakfast. The property was convenient to all we wanted to do in New Bern.
Stayed 2 nights in Aug 2023
Response from Mark on Aug 20, 2023
Thank you Charles!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son and I stayed in the cottage for one night. My son wanted to stay in a historic house, but have separate beds. A little tricky to find, but the cottage has two queen beds, so perfect! The hosts went above and beyond several times and made a fantastic nutella crepe just for my son. Highly recommend this property!
Stayed 1 night in Jul 2023
Response from Lori&Mark on Jul 28, 2023
Thank you Michelle. So happy you and your son enjoyed your stay!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mark&Lori on Jul 26, 2023
Thank you!

8/10 Good

cecelia

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, 1 block to the Palace and to the trolley stop. The breakfasts (crepes, scones, eggs, bacon) made by the host, Mark, were superb. Because I am not a fan of Keurig, he made me coffee. There were some snafus, but the hosts did everything to try to accommodate me. Thus 4 stars instead of 5.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lilli Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Captain's Stay was outstanding. The breakfast on both days was fantastic. Mark and Lori are gracious innkeepers.
Stayed 2 nights in Mar 2023
Response from Lori & Mark on Mar 6, 2023
Lilli Ann we really enjoyed meeting you both - a fun visit!Stop by any time!

10/10 Excellent

Hattie M.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little weekend getaway.
My fiancé and I thoroughly enjoyed our weekend stay here. We were in town for an educators' workshop at Tryon Palace, and The Captain's Stay was only but a short 5 minute walk away. The lovation is perfect and the breakfast every morning was delicious! A great way to start our day. The bed was also very comfortable and cozy. We look forward to visiting here again, it was so lovely!
Stayed 2 nights in Nov 2022
Response from The Innkeeper on Nov 15, 2022
Thank you! Looking forward to our next visit!

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Wonder
The breakfast was delicious I would highly recommend this B&B
Stayed 4 nights in Oct 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern Hospitality
Mark was an excellent host and cook. I would stay again.
Stayed 2 nights in Oct 2022
Response from Mark on Oct 18, 2022
Thank you so much. Had a great visit and come back and visit again !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

SAM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited charming New Bern for two nights on business 7/26/2022. Beautiful location right in the historic part of New Bern with wonderful hosts Mark and Lori . Charming and comfortable room in a house built in 1860s and nicely de orated with each room having it own theme. Breakfast included is cooked to order and wonderful. Rooms very clean. Walk down the street and you are in historic area of famous history of Bear City. Shopping and dining close and nice. Will definitely be back for further adventures. Thank you Mark and Lori for a wonderful stay.
Stayed 2 nights in Jul 2022
Response from Mark and Lori on Jul 29, 2022
Sam we thank you and loved our visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jul 2022
Response from The Innkeepers on Jul 18, 2022
Thank you John. We really loved meeting the two of you and hearing your stories

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay included a hot breakfast. We had fresh fruit, a yummy muffin and eggs and bacon! Coffee was good and strong to help us get through the day! The B&B is within walking distance to downtown New Bern so a car is not needed. And Mark was lovely!!
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great property...cute, cozy, comfy. We were sad the big house wasn’t open to guests and we couldn’t have our sit-down home cooked breakfast. However, we enjoyed the delicious homemade scones and hot coffee delivered to our door. We want to go back!
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from The Innkeepers on Mar 11, 2020
Thank you :)

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All we expected!
We really enjoyed our stay. Mark and Lori are great hosts. Our stay was all we expected. Pluses- location, accomodation in Master Stateroom, breakfast.
Stayed 2 nights in Jan 2020
Response from The Innkeeper on Jan 27, 2020
Thank you - we loved getting to visit with you - you were wonderful guests!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly husband and wife team. Mark who cooked our breakfast was able to accommodate our dietary needs. The breakfast was fantastic!
Stayed 1 night in Dec 2019

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice breakfast & a comfortable stay.
Stayed 1 night in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in New Bern
The host was very nice and was available at check in. Breakfast was awesome! Loved the nice historic surrounding area and walkability to downtown. The house itself is historic and has a well preserved charm and associated decorations.
Stayed 1 night in Sep 2019
Response from Mark on Oct 3, 2019
Thank you Walter. You all were a lot of fun! Come visit any time

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in two rooms over two nights. Both were very clean, beds were comfortable. We loved the cottage out back! Breakfast was excellent and cooked to order. Marcus aims to please!! We will definitely stay there again.
Stayed 2 nights in Sep 2019
Response from The Innkeepers on Oct 3, 2019
It was a lot of fun getting to know you two. Come again any time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from The Innkeeper on Oct 9, 2019
Thank you!

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The Innkeepers on Oct 3, 2019
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from The Innkeepers on Oct 3, 2019
Thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay! Great food as well! Lori and Mark are awesome!
Stayed 1 night in Aug 2019
Response from Lori and Mark on Oct 3, 2019
Thank you for taking the time to review us. We are so happy you had a good visit!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not have booked if I had known the house is left unlocked and unattended. The outside looks unkept and the inside needs a good cleaning and some sprucing up. Pics from the website are old and rating was from 2017 of the bed and breakfast. The house has has lots of charm and the innkeeper was nice but we didnt feel safe staying there.
Stayed 1 night in Aug 2019
Response from The Innkeepers on Aug 7, 2019
We are a small Bed and Breakfast and our style is "homey" - we want our guests to feel at home and most do. Our most recent ratings from June and July 2019 have all been 5 out of 5 so we are sorry you didn't feel the same!. Your safety concern is noted however we need to mention that our Historic Neighbor hood is very safe - and it didn't occur to us to lock the door! Aside from that, we rarely leave the house unlocked and unattended but will be more considerate of our guests feelings - we just wish you had told us at the time. One last point I need to clear up is that the day you checked in, it had rained fiercly and was too wet yet to sweep up the leaves that fell on the back patio during the storm - this was cleaned up the following morning when things dried up a bit. We thank you for your feedback and the opportunity to improve.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hospitality in old town New Bern - charming, vintage accommodations and furnishings, functional and comfortable; great location, close to major attractions and restaurants; owners very personable and helpful; delicious home-cooked breakfast (try the scones!). Hope to return for an extended stay.
Stayed 1 night in Jul 2019
Response from The Innkeepers on Aug 7, 2019
Thank you! We loved having you :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Everything about it nice and clean, The breakfast was awesome
Stayed 1 night in Jul 2019
Response from The Innkeepers on Aug 7, 2019
Thank you! Mark really works to make breakfast special!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were really nice and accommodating. They had even included extra treats in the room and inside the property. Also, the hot breakfast was delicious.
Stayed 2 nights in Jun 2019
Response from The Innkeepers on Aug 7, 2019
So happy you were happy! We wanted you to feel at home :)

10/10 Excellent

CON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 3 Ladies
I sent my wife there to stay overnight before she dropped off my daughters at camp the next day. Exceptional stay, very friendly, and communication was Tremendous. They exceeded all of my expectations, and took good care of my girls. Thank you Laurie and Mark!!
Stayed 1 night in Jun 2019
Response from The Innkeepers on Jun 12, 2019
Your ladies were a delight! Thank you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Our first BnB experience was with Captains Stay. We felt right at home, like we were with family ! My wife is ready to go back, the day we left. Breakfast was delicious. It is so close to both New Bern attractions and eateries.
Stayed 1 night in Jun 2019
Response from The Innkeepers on Jun 5, 2019
Mark and Cheryl, We loved having you! Thank you for your visit and your kind words.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay excellent breakfast could not ask for anything else will be back again. Thanks for all.
Stayed 1 night in May 2019
Response from Mark on May 11, 2019
Thank you :) it was my pleasure to meet you.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The Captains Stay on May 4, 2019
Thank you.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthwhile
Nice people and place. New owners working hard to make guests comfortable.
Stayed 1 night in Apr 2019
Response from Mark and Lori on Apr 27, 2019
Thank you Jeanne, it was our pleasure.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
This is a great cottage in the back of the main house. We love the privacy and comfort. The hosts have great amenities and snacks for guests. Short walk to downtown New Bern which has great shops and restaurants. We stay here every time we visit New Bern. Very clean and comfortable. If you prefer the B&B experience this is a must.
Stayed 1 night in Apr 2019
Response from Mark on Apr 19, 2019
Thank you!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was cozy. Parking was tight. Restaurants within walking distant. Lots of history.
Stayed 1 night in Mar 2019
Response from Craig on Apr 19, 2019
Thank you for your review. We are so happy you liked our historic home!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking area is to small . But the people was super nice, I would be back again
Stayed 1 night in Jan 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to be
We spent four nights over Christmas at Captain's Stay. This was a wonderful place in every way. We were treated like family. The food was great, service great, and all the people were so hospitable.
Stayed 4 nights in Dec 2018

10/10 Excellent

Liesl, White House, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Innkeeper, Craig, is one of the nicest people I've ever met. He did everything to make our stay comfortable. He recommended restaurants, invited us to join him for dinner. His housekeeper is also an angel. In addition to runnin the BnB, they were also taking care of people displaced by Hurricane Florence.
Stayed 4 nights in Oct 2018
Response from Craig on Dec 1, 2018
Thank you very much for your glowing review. We do our best to make sure our guests feel as at home as possible. My housekeeper and I are pleased you enjoyed your stay and our food, and company. We were very lucky in the aftermath of the storm and are glad to have been able to help so many people who were displaced after the storm.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming and clean. Our was very spacious and comfortable. It convenient walking distance to downtown New Bern.
Stayed 1 night in Oct 2018
Response from Craig on Dec 1, 2018
Thank you, we are so happy you enjoyed the accommodations and town. If you are ever back in town we would be happy to have you.

10/10 Excellent

Mark, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place within walking distance from Downtown. Everywhere you look there is a treat in the house, really makes you feel welcomed.
Stayed 2 nights in Oct 2018
Response from Craig on Dec 1, 2018
Glad you enjoyed the location and sites of our town. Thank you for mentioning the treats, it's extremely nice to hear the little personal touches so enjoyed. Making our guests feel welcomed and comfortable is our top priority.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Captain's Stay is wonderful.
Craig created a warm and welcoming ambience for all of his guests. He extended himself to accommodate a diverse and interesting compilation of guests. His meals were bountiful and innovative. The front porch and rockers were especially enjoyed. Highly recommend this lovely inn.
Stayed 3 nights in Sep 2018

10/10 Excellent

John, Caswell Beach, NC

Liked: Cleanliness, property conditions & facilities, room comfort
A great place to stay. Our room was large and extremely comfortable. Great bathroom. Everything was clean and perfect. Location was only a few minutes easy walk to the historic section of town. Our host was extremely helpful and friendly that by the time we left it felt like we were old friends. We enjoyed our stay and we hope that we can go back in the future.
Stayed 1 night in Sep 2018
Response from Captain on Sep 10, 2018
thanks for your review John . glad your stay was a good on . if you are back in New Bern please give us a call . Thanks again CRAIG

8/10 Good

Nancy, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful B&B. The owner is very nice.
Stayed 1 night in Jun 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in town for the Bridge Run and wanted to stay in the downtown area. Simply put, The Captain's Stay was a great choice. Craig is a wonderful host and he makes you feel at home. The Master Stateroom is steeped in history. Bed is huge and very comfortable. I only booked for one night, and was kicking myself for not staying longer!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for couples!
We loved staying at the captains stay! Craig was awesome!!! Made us feel right at home. If we go back to New Bern, we will definitely stay again!! Breakfast was superb!
Stayed 1 night in Mar 2018

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great host, great location
Craig, the owner and chef is a lively and generous man. The place is one block from the Tryin Palace. We stayed in the master bedroom. The bed was comfortable and the linens smelled wonderful. Would definitely stay again!