Ratings based on 194 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Jacksonville NC

Posted Sep 18, 2017
Pros: Clean and updated
Cons: Nothing
Location: Lots of places to eat and shop nearby
Had a great stay room was clean and comfortable had a nice swim in the pool Staff was alert and response
Comment from Hotel Management
Sep 18, 2017 by AGM, Hotel Management
Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a Marriott Rewards valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff & Nice room for great price!

Posted Sep 11, 2017
Everyone was super friendly and the rooms were great for such a good price! The breakfast wasn't anything but I'd stay again for the price I paid!
Comment from Hotel Management
Sep 18, 2017 by AGM, Hotel Management
Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a Marriott Rewards valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield, England

Excellent hotel

Posted Jul 9, 2017
Pros: Friendly staff, clean and comfortable rooms
Cons: Nothing
Location: As in all of America everything is a car ride away, and Emerald Isle beach and Topsail were up to an hour away but well worth the drive.
We stayed at this hotel for 1 week in June and could not fault it. Although we arrived close to midnight after a delay in New York the receptionist could not have been more helpful, indeed all the staff were very friendly and efficient. The lady at breakfast even offered to show us how to use the waffle machine, something we don't often see in England. There was always plenty to eat at the breakfast buffet and stocks were quickly replenished. We were meeting our daughter and 3 year old grand-daughter who live nearby, and young Evie loved the pool, which was always clean and disinfected each morning. One morning there were no towels available - they were in the laundry - but a word with the receptionist and clean towels appeared within a few minutes. We would certainly stay there again and would not hesitate to recommend it
5 out of 5
Recommended
for Everyone
by A verified traveler from Marion,OH

Nice hotel

Posted Jul 7, 2017
Close to beach great pool, staff, rooms over all I'd definitely return to stay again
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Awesome hotel in Jacksonville, North Carolina

Posted Jul 6, 2017
My stay was wonderful! Hotel and staff were great! We will definitely stay here again! I will recommend to family and friends!!!!
4 out of 5
by Susan

If you're away from home, this is the way to go.

Posted Jun 16, 2017 on Hotels
Nice place to stay. Enjoyed having a refri, couch, table, tv that turns etc.
4 out of 5
by Tracy

Posted Jun 12, 2017 on Hotels
I had never stayed in a studio before; it was a little tight, but everything I needed was in that room. I loved the way they made use of the space. The staff was very pleasant. The breakfast was good (real eggs) & the lady in charge was very nice.
Comment from Hotel Management
Jun 15, 2017 by TownePlace Suites, Hotel Management
Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
excellent hotel.
Comment from Hotel Management
Jun 15, 2017 by TownePlace Suites, Hotel Management
Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Posted May 23, 2017
I noticed the doors to enter the rooms had visible food stains and dirty fingerprints that obviously are not cleaned regularly. The breakfast area was very well kept. The staff was very nice especially the lady who was expecting i didn't catch her name.
Comment from Hotel Management
Jun 17, 2017 by TPS AGM, Hotel Management
Thank you for taking the time to review your recent stay at the TownePlace Suites Jacksonville. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issue you experienced at our TownePlace Suites . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
1 out of 5
by A verified traveler

Posted May 21, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by TownePlace Suites, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Jacksonville. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.