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Reviews of TownePlace Suites by Marriott Jacksonville

2.5 out of 5
TownePlace Suites by Marriott Jacksonville
400 Northwest Drive, Jacksonville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 284 out of 510 reviews" "
Rating 8 - Good. 148 out of 510 reviews" "
Rating 6 - Okay. 48 out of 510 reviews" "
Rating 4 - Poor. 15 out of 510 reviews" "
Rating 2 - Terrible. 15 out of 510 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kev

Traveled with partner
Stayed 2 nights in Jan 2024

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great. Very convenient and wonderful staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Garry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet place to sleep with all the accommodations. The staff was very friendly and helpful both at check-in and in the morning. The breakfast staff was very attentive too.
Stayed 1 night in Dec 2023

10/10 Excellent

Joao Paulo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had everything I needed, when I needed help they did it right away.

10/10 Excellent

Joshua

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and friendly staff, great breakfast, amazing rooms!
Stayed 6 nights in Oct 2023

4/10 Poor

Cliff

Business traveler
Disliked: Room comfort
Room was small as compared to photos, we had to ask for towels, toilet paper, body wash etc. Room only cleaned once. Noisy at night, bed sheets and spread never stayed on made for lumpy sleep.
Stayed 6 nights in Oct 2023

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside property was very nice. It was very close to an event I was attending Oct. 23, 2023. The thing I didn't like were the two dead cockroaches I found next to the pad & pen on my night stand.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacy

Stayed 1 night in Oct 2023

10/10 Excellent

Raef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good place
We have a split decision on this property: I found it quite adequate but small, while my wife loved it.It is clean, has a very friendly staff, and just about everything you need, including a corkscrew! The location is good with all kinds of shopping and dining nearby. But the room, although very well-designed to maximize the space, is a bit smallish, especially for a large (6 foot, 250 pound) guy. Suffice it to say I felt I got my money's worth and will stay here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

MIke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at this hotel and everything was above average. Staff was very welcoming, friendly and helpful. Breakfast was excellent. Room was well furnished and very quiet. Location was convenient to places we needed to visit. Price was fair for value received. We will stay here again, thank you.
Stayed 4 nights in Aug 2023

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
It’s proximity to the Military base
Stayed 2 nights in Aug 2023

4/10 Poor

Jin

Business traveler
Disliked: Staff & service
Unfriendly Staff.
Stayed 1 night in Jun 2023

6/10 Okay

Virginia

Stayed 2 nights in Jul 2023

10/10 Excellent

toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 recommend
Our room was amazing. Very clean and comfy
Stayed 1 night in Jul 2023

4/10 Poor

Wilford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smells like pet urine and my wife found a pill on the bathroom floor.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maricar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Yahir

Traveled with partner
Stayed 6 nights in Mar 2023

10/10 Excellent

Scott

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2023

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you need at a good price.
Stayed 2 nights in Feb 2023

10/10 Excellent

Herman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing and friendly
Stayed 3 nights in Jan 2023
Response from GM TPS JAX on Feb 2, 2023
Herman,Thank you so much for the positive feedback! See you next time

8/10 Good

Dominique

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Response from GM TPS JAX on Feb 2, 2023
Gloria,Thank you so much for the positive feedback. We hope to see you again the next time your travels bring you to the area.

8/10 Good

Leanne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
NA
Stayed 1 night in Dec 2022
Response from TPS JAX on Dec 29, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the TownePlace Suites Jacksonville NC.It is always encouraging to hear positive feedback. Your feedback has been shared with the team Once again, I appreciate you taking the time to share your experience.

10/10 Excellent

AUDREY, new providence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff. My family had two rooms and they were both comfortable. The breakfast selection was adequate. It's a small and cozy hotel.
Response from TPS JAX on Dec 29, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the TownePlace Suites Jacksonville NC.It is always encouraging to hear positive feedback. Your feedback has been shared with the team Once again, I appreciate you taking the time to share your experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2 bedroom suite
The beds were soft and comfortable. The front desk staff was friendly and helpful. The hotel is located close to shops and restaurants.
Stayed 2 nights in Nov 2022
Response from TPS JAX on Dec 29, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the TownePlace Suites Jacksonville NC.It is always encouraging to hear positive feedback. Your feedback has been shared with the team Once again, I appreciate you taking the time to share your experience.

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and clean
Stayed 2 nights in Oct 2022

10/10 Excellent

Lisa

Stayed 1 night in Sep 2022

10/10 Excellent

Mykenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Garyl

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was neat that it had a grill out side so people can have cook outs
Stayed 4 nights in Aug 2022

8/10 Good

Jennifer

Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Avery, STUART

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay. Highly recommend and looking fed to staying again…
Stayed 1 night in Jul 2022

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jun 2022

10/10 Excellent

Camryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was really good and most mornings they even offered low-carb options! Check-in and check out were extremely quick and easy. The room was really nice, very spacious with a little living room area and desk in addition to the bed. Having the full fridge was also really nice. Having the small stove and the microwave was also really nice.
Stayed 5 nights in Jun 2022

6/10 Okay

Kimberly

Traveled with partner
It was just ok. I wasn’t a fan of the colors. They seemed dated. Bathroom seemed a little worn. Best Just ok. AC was very loud. It wasn’t horrible but not what I expected of a Marriott.
Stayed 2 nights in Jun 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and very helpful. Very clean facility
Stayed 6 nights in Apr 2022

10/10 Excellent

Yanci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite , clean and great service
Stayed 1 night in Apr 2022

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint is that the walls are thin and we could hear occupants in the next room.
Stayed 1 night in Mar 2022

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2022

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and accommodating to us during our stay.
Stayed 3 nights in Feb 2022

8/10 Good

Kerrylynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room.
Stayed 4 nights in Dec 2021

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good
I was a little surprised by the $100 pet fee but after a day of traveling we were too tired to look for another place to stay. Room was nice and appeared clean but I dropped something which went under the bed. I found a bottle of men's grooming product, soda can, ear bud, etc.
Stayed 1 night in Dec 2021