Full-size fridge, microwave, stovetop, dishwasher

Reviews of Towneplace Suites Marriott Jacksonville Butler Boulevard

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 173 out of 400 reviews" "
Rating 8 - Good. 123 out of 400 reviews" "
Rating 6 - Okay. 48 out of 400 reviews" "
Rating 4 - Poor. 32 out of 400 reviews" "
Rating 2 - Terrible. 24 out of 400 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

aye

Stayed 1 night in Feb 2024

10/10 Excellent

Dr. Shontell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff was courteous and professional.
Stayed 9 nights in Jan 2024

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

4/10 Poor

Judy

Stayed 1 night in Dec 2023

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall good stay. Property could use a face lift. Carpet rips in it, making it trip hazard. Curtains are torn as well. We had no hot water arrival date. Staff was very polite.
Stayed 1 night in Dec 2023

10/10 Excellent

Freda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and front desk clerks behavior was superior
Stayed 3 nights in Nov 2023

10/10 Excellent

Derrick

Stayed 2 nights in Nov 2023

10/10 Excellent

Craig

Stayed 2 nights in Nov 2023

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Dan'Nychia

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was offered “complimentary “ mini bottles of water in a mini fridge on check in which I accepted only to find was later charged for them (or something else, don’t know what). Separate from “pay items market area” Day staff refused to credit charges and was told to call back later (no answer) so I cancelled rest of stay went to Holiday Inn. Not up to Marriott standards, holes in walls, damaged baseboards, dirty, stained couch. Hot tub outside with large body of standing water nearby, not ideal. Glad I could cancel rest of weekly stay.Bye bye Marriott!
Stayed 7 nights in Sep 2023

8/10 Good

Temeka

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Fadi

Liked: Cleanliness, amenities
Good
Stayed 28 nights in Jul 2023

4/10 Poor

charles

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Most employees I interacted with were not friendly. The room was fair, yet the bathroom was not clean. I’m
Stayed 4 nights in Aug 2023

10/10 Excellent

Adele, San Diego

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very friendly on our PCSing stay for a week.
Stayed 6 nights in Jul 2023

10/10 Excellent

Shamontez

Stayed 5 nights in Jul 2023

6/10 Okay

Alexis

Business traveler
Liked: Property conditions & facilities
there was no room service every day .
Stayed 18 nights in Jul 2023

10/10 Excellent

Lisa

Traveled with partner
I liked everything about this property.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jonathan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 2 nights in Jun 2023

10/10 Excellent

Jacqueline, Bowie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking for work vehicles in a nice safe place. Rooms were big and roomy. Easy for family and friends to stay in the suites without multiple rooms. Staff was nice.. no complaints.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very nice hotel
The hotel staff was nice.The rooms were very comfortable. There were some things that needed attention but no big deal.The breakfast was awesome.My family loved our 5 night stay,a little pricey but was worth it.Loved the fact that coffee,tea was available all the time.I didnt want to leave.Thank you staff and thank you Richard nice people,nice stay,very nice hotel.The only thing I say some stuff needs to be fixed or upgraded but overall very nice.
Stayed 5 nights in Jun 2023

8/10 Good

Yi

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Paige

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Okay stay
It was an okay stay. The rates are a bit high for the upkeep of the room. Breakfast is very simple and not a hot one.
Stayed 2 nights in Jun 2023

8/10 Good

Michael, Land O Lakes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. Breakfast was okay. 3/4 fridge and the the stovetop was a plus. I'd stay again.
Stayed 4 nights in Jun 2023

2/10 Terrible

Matt

Stayed 6 nights in Jun 2023

8/10 Good

Tracy

Stayed 2 nights in Jun 2023

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but pool wasnt available to use
This is an amazing place to stay. Love it! The beds are sooo comfy and the breakfast was amazing! The only reason I rated it lower is because the pool was not in working order and they didnt mention it on their website at all. We had some unhappy kids. Luckily the hotel next to us let us use their's.
Stayed 1 night in May 2023

4/10 Poor

MaryAnn

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room needs help
The employees are first rate. Friendly and helpful. The room needs help. It was a 2 bedroom suite on the side of the hotel with only one water heater. The person at the desk told us we needed to run the water for about 10 minutes for it to heat up-it worked but what a waste of time and water. There had been damage to the lower wall in a couple of places. It looked like a toddler patched them. The dishwasher didn’t work (or maybe it was waiting for hot water 😂). The carpets felt sticky. The light fixtures were rusted like they had been left outside. The drapes were torn. The a/c barely kept up with the humidity. Fortunately we weren’t in the room much. One bright spot is the beds were comfy and again the staff were very nice.
Stayed 5 nights in May 2023

8/10 Good

Jeffrey

Stayed 1 night in May 2023

10/10 Excellent

Justin, San Diego

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay while I was moving to FL from Sandiego for military. Room had enough space to not keep our dogs cramped and we were able to walk them and play and basically have some semblance of a “home” away from home. It was nice
Stayed 8 nights in May 2023

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and price
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice, but too bad the pool and hot tub were getting resurfaced. That should have been on the web site.
Stayed 1 night in Apr 2023

10/10 Excellent

pounds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Stayed 5 nights in Apr 2023

6/10 Okay

Jakeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not good
It was good great setvice clean place great amenitiesthe only thing was the pool was close and the gym was close so was kind of nothing to do for a families entertainment
Stayed 2 nights in Apr 2023

8/10 Good

TeNeah

Liked: Cleanliness, staff & service, amenities
Very clean and everything you need in a room. I will definitely stay again!!
Stayed 1 night in Mar 2023

8/10 Good

Frances

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good choice for us
My husband and I loved the location.the hotel is a little wirn in places but we were completely satisfied with our room, the hotel including our breakfast.
Stayed 5 nights in Mar 2023

10/10 Excellent

Antoinette

Stayed 5 nights in Mar 2023

4/10 Poor

Shawn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Srikanth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended for family stay
Very old hotel. Shower heads doesn’t work properly. Room service need to be informed 24 hrs before for room cleaning. Front desk staff is hostile, does not cooperate for anything you ask. I was charged extra than what was booked. They doesn’t seem to listen to me and no patience to listen to their customers. This is my experience as valued Bonvoy member.
Stayed 5 nights in Jan 2023

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
Awful! Can’t believe Marriott puts their name on this hotel. From awful rooms/beds to running out of breakfast before 9:00 and didn’t care in fact they laughed. Also saw a child not getting breakfast and crying and nobody cared!!
Stayed 1 night in Jan 2023

10/10 Excellent

Miled

Stayed 4 nights in Jan 2023

6/10 Okay

Fernando

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location is great with restaurants and shopping walking distance. Unfortunately the rooms need updating, you can see rusted fixtures, dirty paint, broken molding and the room had a distinct smell, not a bad one but it smelled old or something. Next time I would probably stay at any of the other hotels on same road.

8/10 Good

Laura Martha

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great , very clean. I had to bring my towels down every day to exchange. As well as trash & trash bags I had to get on my own. They don't come clean your room unless you ask. DO NOT USE THE LAUNDRY! To this day I am being charged from the laundry room SCAM! I tried to do laundry, it said insert card, I than got a notification that a scam was trying to go through on my card from my bank . Lucky for me I have the extra insurance for my bank account or I would have been stranded with no way to pay and locked out of my account. The front desk lady deb didn't even care. Since being home they have tried to charge my account 4x! I called the property they don't care. DO NOT USE THE LAUNDRY service there. It's a scam! ( scanned the qr code on property and it was a scam. ) Very clean property other wise. Easy access from main roads.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great place, clean, staff wonderful. Carpet in room needed repair but they stated they are planning to renovate soon. Breakfast was good. Didn’t use pool or hot tub because it was 20-40 degrees out.
Stayed 5 nights in Dec 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

8/10 Good

Dona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Front desk person, Carrie, was friendly and welcoming.

10/10 Excellent

Holley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE VACATION SPOT
NICE LOCATION, VERY COMFORTABLE BEDS
Stayed 5 nights in Nov 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Tech Guy!
Check-in was awesome. The staff working were very friendly and helpful.
Stayed 1 night in Oct 2022

8/10 Good

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy check in, great staff, the property could use some updates in the bathrooms. But comfortable, quiet, nice place to stay for families.
Stayed 1 night in Sep 2022