Tru By Hilton Jacksonville St Johns Town Center

Photo gallery for Tru By Hilton Jacksonville St Johns Town Center

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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Tru By Hilton Jacksonville St Johns Town Center

Tru By Hilton Jacksonville St Johns Town Center

2.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
4640 Tropea Way, Jacksonville, FL, 32246

Explore the area

  • Popular LocationSt. Johns Town Center7 min walk
  • Popular LocationMorocco Shrine Center3 min drive
  • Popular LocationUniversity of North Florida6 min drive
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)26 min drive

Choose dates to view prices

About this area

Jacksonville

In the business district, Tru By Hilton Jacksonville St Johns Town Center is in an area with great shopping. Hands on Children's Museum and Museum of Science and History are local attractions and those in the mood for shopping can visit St. Johns Town Center and Regency Square. Looking to enjoy an event or a game while in town? See what's happening at Baseball Grounds of Jacksonville or TIAA Bank Field.

What's nearby

  • St. Johns Town Center - 7 min walk
  • Morocco Shrine Center - 3 min drive
  • University of North Florida - 6 min drive
  • Saint Vincent's Medical Center Southside - 6 min drive
  • Dog Wood Park of Jacksonville - 8 min drive

Getting around

  • Jacksonville Station - 24 min drive
  • Jacksonville International Airport (JAX) - 26 min drive

Restaurants

  • P.F. Chang's — 8 min walk
  • Ted's Montana Grill — 8 min walk
  • The Cheesecake Factory — 8 min walk
  • California Pizza Kitchen — 9 min walk
  • Bahama Breeze — 10 min walk

About this property

Tru By Hilton Jacksonville St Johns Town Center

Jacksonville hotel in Southside with 24-hour fitness center and 24-hour business center
Along with a 24-hour fitness center, this smoke-free hotel has a snack bar/deli and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a 24-hour front desk, and multilingual staff are onsite. All 98 rooms offer free WiFi and free wired Internet, plus refrigerators and LCD TVs with cable channels. Guests will also find premium bedding, free weekday newspapers, and free local calls.
Tru By Hilton Jacksonville St Johns Town Center offers 98 air-conditioned accommodations with safes and complimentary weekday newspapers. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Billiards/pool table
  • Foosball table

Family friendly

  • Free cribs/infant beds
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • 55-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per day
2 per room
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Tru Hilton Jacksonville St. Johns Town Center FL Hotel
Tru Hilton Jacksonville St. Johns Town Center FL
Tru Hilton St. Johns Town Center Hotel
Tru Hilton Jacksonville St. Johns Town Center
Tru Hilton St. Johns Town Center
Tru By Hilton Jacksonville St Johns Town Center Hotel
Tru Hilton Jacksonville St. Johns Town Center Hotel
Tru By Hilton Jacksonville St Johns Town Center Jacksonville
Hotel Tru by Hilton Jacksonville St. Johns Town Center
Tru by Hilton Jacksonville St. Johns Town Center Jacksonville
Tru by Hilton Jacksonville St. Johns Town Center FL

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 243 out of 357 reviews
5 - Excellent 68%
Rating 4 - Good. 67 out of 357 reviews
4 - Good 19%
Rating 3 - Okay. 24 out of 357 reviews
3 - Okay 7%
Rating 2 - Poor. 13 out of 357 reviews
2 - Poor 4%
Rating 1 - Terrible. 10 out of 357 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was in a nice area. Atmosphere in hotel was very friendly. My only complaint, and it was a major complaint was the mattresses were so incredibly uncomfortable and cheap feeling. This has to be the most uncomfortable mattress I have ever slept on. I have stayed at other Tru hotels in other cities, but remember the beds being more luxurious feeling. As soon as I sat down on the bed I could tell the mattress was cheap and uncomfortable. So much so that I will never stay at another Tru hotel again.
Stayed 1 night in Sep 2021

2/5 Poor

Disliked: Cleanliness, staff & service
My first and last time staying at this hotel. The bed had food from the previous guest
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There were no ice buckets available. The beds were very uncomfortable.
Stayed 1 night in Aug 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to shopping, clean, quiet and convenient.
Stayed 2 nights in Jul 2021