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pool was closed ....room was advertised with pool facilities !!!
lewis
Stayed 1 night in Mar 2024
Response from M on Mar 21, 2024
Dear Lewis,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
Dear Bonnie,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
Staff was sweet but this wasn't feeling like a relaxing clean vacation hotel. I was ready to leave get home and take a shower.
Tyesha
Stayed 1 night in Mar 2024
Response from M on Mar 15, 2024
Dear Tyesha,We are pleased to hear that you recognized our staff's exemplary hospitality but we understand that this alone does not compensate for the other issues you encountered. Our housekeeping team strives to maintain high cleanliness standards, and we will address this issue promptly to ensure it does not reoccur. Your comments are invaluable to us as we continuously work to improve our services.Sincerely,Management Team
room was well done and comfortable, the only downer was the pillows were terribly uncomfortable and tiny! Front desk was friendly and attentive. we can't comment on the breakfast because we left early to catch our plane.
ROBERT
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Robert,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards,Management Team
6/10 Okay
Jackie
Feb 14, 2024
Disliked: Staff & service
Jackie
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Jackie,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
The accessible room was one of best. The accessible bathroom was amazing.
Elaine
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Elaine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team
10/10 Excellent
Patrick
Jan 19, 2024
Liked: Amenities
Wonderful management
Patrick
Stayed 1 night in Jan 2024
Response from M on Mar 8, 2024
Dear Patrick,We are extremely pleased to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
This was a very quiet nights stay. Bathroom was very clean and nice. Good breakfast selection. I thought it was very smart and unique that this motel had a book and magazine check out area. Or you could even buy or swap out a book. Very nice idea. Earlier in our trip my husband had been looking for some reading material and was having a hard time finding anything.
Vickie
Stayed 1 night in Jan 2024
Response from M on Mar 8, 2024
Dear Vickie,We are extremely pleased to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! We are glad to hear that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team
Dear Robin,We are delighted to hear that you enjoyed your visit overall and found our facility nice with a good breakfast offering. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
Very spacious and clean room. Staff was knowledgeable about the surrounding area and gave great advice and insight on dinning options and places to visit while in town.
It's currently going through a renovation. Maybe that will help. The smell to the room was horrible. It was coming from the AC. Hopefully they replace the system. I'm not sure if I'd give them another chance.
Norman
Stayed 1 night in Aug 2023
6/10 Okay
Rosalyn
Aug 14, 2023
Did'nt know they came everyday, so I left items out. Maid threw all of my personal boxes away--they were not in the trashcan she should not have bothered them! I couldnt sleep for the excessive amount of carpet cleaner used..I did not like the fact that 3 of the staff in line to eat breakfast the same time the customers were--that is tacky (when I was in service you were allowed to eat early or after NOT WHILE clients were in line to eat.). Place was being renovated so I am going to not comment on condition of the hotel.
This was absolutely fine for a late-night, multi-delayed airplane arrival; too late to drive home with my daughter and grandchild so we checked in at 1:30pm, enjoyed the free breakfast and drove home refreshed the next morning. Cute little fountain at the front door!
My room represented what I had requested online — 2 queen beds in a standard size room. The breakfast buffet was ample, and the choice of different types of coffee was a bonus. My husband likes “bold” coffee and I prefer “medium” roast. It was a nice addition to a regular breakfast buffet. Registration and checkout were both uncomplicated.
Excellent stay! I was there for my mom’s funeral. I really needed a peaceful and clean place. Comfort Inn was just what I needed … The atmosphere, staff and even breakfast were very good.
Convenient location but was under remodel and halls and stairs had terrible strong smell..room was ok
everett
Stayed 3 nights in Jan 2023
8/10 Good
Larry
Jan 3, 2023
Liked: Cleanliness, staff & service, room comfort
Breakfast was disappointing the sausages were dried out like they were yesterday’s breakfast
Hotel is in a renovation which it needs to accommodate new technology
Staff and manager was very friendly and helpful. Breakfast choices were a great variety. My family and I always stay at this same hotel every time we come to Jacksonville.
Dana
Stayed 2 nights in Sep 2022
Response from Tpatel on Oct 20, 2022
Dear DanaWe are so glad you enjoyed your stay. We cannot wait for your next stay at our hotel! Thank You!
our room located on the first floor witch was very convenient, except a bit noise due to residences check in and out
but over all very certified, thanks
looking forward to book our next trips
thanks again
Yonn
Stayed 3 nights in Aug 2022
Response from Tpatel on Oct 20, 2022
Dear GuestThank You for staying with us. Looking forward for your next stay!