Ratings based on 544 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
It was a great stay!! I would recommend this hotel to my family and friends
Comment from Hotel Management
Nov 14, 2017 by HotelMgmt, Hotel Management
Your recommendation is one of the highest compliments you can give us, thank you. We’re absolutely thrilled to hear that you had an enjoyable stay and we look forward to your return. We appreciate your feedback!
3 out of 5
by A verified traveler

Posted Nov 13, 2017
Disappointed! Staff at check-in & check out not up to usual standard. However staff in Lounge Bar were excellent! My room faced directly onto an open car park & therefore I was mot able open curtains at any time.
Comment from Hotel Management
Nov 16, 2017 by HotelMgmt, Hotel Management
We're thrilled you experienced excellent customer service in our lounge. We strive to provide a high level of care across all aspects of a guests stay and regret not having the opportunity to address your concerns while you were here. We hope to have a chance to impress you in the future. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler from peoriA

Posted Nov 10, 2017
Overall did not have any issue. Check in and check out were quick.
Comment from Hotel Management
Nov 13, 2017 by HotelMgmt, Hotel Management
We’re happy that you had a pleasant stay and that you found our customer service to be efficient and effective. We hope you’ll visit us again so that we can impress you even more. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Close to airport

Posted Nov 9, 2017
Pros: Right next to airport
Cons: HD TV reception, A/C updated
Location: Close to airport and restaurants nearby.
Lots of convenience. At the airport. Nice pool area and presentation is nice. Staff is nice, just not informative of the area the day i was looking for direction. A/C in my room was noisy, but room was clean. TV was fuzzy on most channels.
Comment from Hotel Management
Nov 10, 2017 by HotelMgmt, Hotel Management
Hi Tim. We’re happy you enjoyed our close proximity to the airport, and apologize for not being better prepared to assist you with questions about the local area. As I’m sure you discovered, we have many great options for dining and shopping nearby. We hope to welcome you back again soon. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Not a bad hotel at all but not worth the prices.

Posted Oct 23, 2017
The hotel is nice as most Hilton hotels are. This particular one is somewhat older. It’s very expensive in my opinion. nothing teakly spectacular at all about it. It’s convenient because of its location in regards to the airport, but 186 dollars a night for one king size bed room is on the high side of the spectrum.
Comment from Hotel Management
Nov 8, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback and we’re happy that you had an enjoyable stay. We offer our guests competitive rates in line with the industry standard, and it’s regrettable that we didn’t live up to that value for you. We hope you’ll give us another chance to impress you in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado springs, co

Great hotel close to the airport.

Posted Oct 22, 2017
Convenient location incredible staff to take care of all you need. Loved the warm fresh baked cookies received on arrival.
Comment from Hotel Management
Nov 8, 2017 by HotelMgmt, Hotel Management
Hi, Elle. We’re thrilled you enjoyed your stay with us, and that you found our location near the airport to be convenient for your needs. We hope you'll make us your destination of choice whenever your travels bring you to Jacksonville. We'll have warm cookies to welcome you upon your return.
5 out of 5
Recommended
for Couples
by A verified traveler

Nice Stay, close to airport

Posted Oct 20, 2017
Pros: Cleanliness
Cons: better phone customer service
Location: airport
Great stay. Booked this for our honeymoon night. The staff was kind, helpful and friendly. The room was nice and very clean. We had a quick stay because of an early flight out but it was 5 star service. The only negative was that I called multiple times to ask for champagne and strawberries in our room when we arrived since it was our honeymoon. Since I didn't book that originally because it wasnt an option on expedia, they were very difficult to deal with. They ended up making me call the day BEFORE my wedding day and even when I did call the day before, they were such a hassle that I never ended up getting the strawberries and champagne which I offered to pay full price for over the phone multiple times. That was the biggest disappointment because it would have been nice to have something special to walk in to. But everything else was clean and as expected.
Comment from Hotel Management
Nov 8, 2017 by HotelMgmt, Hotel Management
We’re honored that you chose to stay with us on such a special night. It's disappointing that we missed an opportunity to make your day even more special and I apologize for the inconvenience; this will be looked into further. Congratulations, thank you, and we hope to welcome you back again soon.
3 out of 5
by A verified traveler from Florida

Loud and obnoxious neighbors.

Posted Oct 20, 2017
Had very loud neighbors that would stop partying. I called and nothing was done. Terrible night.
Comment from Hotel Management
Nov 10, 2017 by HotelMgmt, Hotel Management
Hi, Dalton. Your total satisfaction is our top priority and we failed to show you that. We understand the importance of quiet space, so I am sorry for the noise. Everything we do is aimed at providing you with an excellent experience. We hope to have the chance to prove it to you on a future stay.
1 out of 5
by A verified traveler from Florida

Jax Airport - Doubletree

Posted Oct 9, 2017
This was a complete waste of money. The initial impression was that the hotel has not been updated since at least the 80’s. Additionally, the bathroom baseboards were filthy and the grout in the shower was such that showering was less than pleasant. Carpet was not clean and there was mold in the bathroom. I could go on, but will stop with the room conditions. I will never stay at this (nor any) Doubletree hotels, again.
Comment from Hotel Management
Oct 11, 2017 by HotelMgmt, Hotel Management
Providing fresh accommodations is a top priority for us and it's disappointing to know that you left us dissatisfied. We regret not having the chance to address your concerns while you were here and apologize for the inconvenience. We hope you'll give us another chance to win back your trust.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville FL

Quiet and by the airport

Posted Oct 3, 2017
So close the airport- you could walk. Surprisingly super quiet. The room was very clean and comfortable. Restaurant and bar on the property are added convenience. Would definitely stay again.
Comment from Hotel Management
Oct 5, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback, Stacy. We’re thrilled that our property met all of your needs and that you were pleasantly surprised with your stay. We hope you’ll choose to visit with us again so we can continue to exceed your expectations. Thank you!