Ratings based on 511 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

At airport

Posted Sep 2, 2017
Pros: Closeness to airport
Nice motel clean and comfortable, very convenient location, food was alright but we came in late
Comment from Hotel Management
Sep 6, 2017 by HotelMgmt, Hotel Management
It's wonderful that our close proximity to the airport worked out so well for your late night arrival. We hope you took advantage of our complimentary 24-hour airport shuttle! We also hope you left us feeling well rested, and that you'll visit us again the next time you're in the area. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville

Posted Aug 31, 2017
There was a humidity problem with my room and they did everything that they could to remedy the problem.
Comment from Hotel Management
Sep 1, 2017 by HotelMgmt, Hotel Management
Hi, Dan. We appreciate your patience and apologize for the inconvenience you experienced. It's wonderful that the members of my team worked hard to rectify the problem and I hope you enjoyed a wonderful night of rest as a result. We look forward to welcoming you back again soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, Oh

Posted Aug 31, 2017
Room was clean comfortable and quiet. It smelled better than my room at a different hotel the previous night.
Comment from Hotel Management
Sep 1, 2017 by HotelMgmt, Hotel Management
We always strive to provide our guest with fresh and comfortable accommodations, so I'm happy to hear that this was your experience during your stay. We hope you enjoyed a wonderful night of rest while you were with us. We appreciate your feedback and hope you'll visit us again soon. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York city

Nice hotel

Posted Aug 24, 2017
It is very close to the airport. So it is really convenient for me. And the room is clean and comfy. If next time I travel to Jacksonville, I will order this hotel again😊
Comment from Hotel Management
Aug 25, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback, Isabel! We're thrilled that you enjoyed your stay with us and we're very happy to hear that you'll choose to stay with us again. We look forward to your return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Aug 23, 2017
Only think I did not like was that you had to pay to park there. Also, our room smelt really bad. It was like a dead fish smell. Other then that it was fine.
Comment from Hotel Management
Aug 25, 2017 by HotelMgmt, Hotel Management
We're happy that you enjoyed your stay! We want all guests to feel satisfied with their accommodations; in the future, we hope you'll bring your concerns to our attention while you are still with us so we can address them when they matter the most. We hope to see you again soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Aug 21, 2017
That's a nice hotel and clean place to be I will recommended to anyone to go the staff was amazing .
Comment from Hotel Management
Aug 22, 2017 by HotelMgmt, Hotel Management
We appreciate your comments and are thrilled to hear that you would recommend us to others! We hope to welcome you back on your next trip to Jacksonville. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Cons: Better air conditioning
It was a typical stay other than the air conditioning needed fixed.
Comment from Hotel Management
Aug 21, 2017 by HotelMgmt, Hotel Management
We appreciate your comments, thank you. We apologize for any inconvenience you experienced with our air conditioning and regret we didn't have the chance to address your concerns while you were with us. We will look into this further to ensure it's rectified and hope you'll visit us again soon.
5 out of 5
by yolanda

This traveler left a rating score only Posted Jun 23, 2017 on Hotels
5 out of 5
by Lamara

This traveler left a rating score only Posted Jun 23, 2017 on Hotels
2 out of 5
by Michael

Tired.

Posted Jun 18, 2017 on Hotels
Quick business trip. Location is good, near the airport. The hotel is very tired, musty needs an updating. Room wasn't ready at check in, took 30 additional minutes to get a clean room nearly pushing 4PM. It's a 2 star, no more.