Ratings based on 1,951 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice airport hotel

Posted Jan 18, 2018
Very near to the airport and the hotel provides free shuttle to and from the airport. Room is basic and clean. We just needed it for a night so it served us well. They could do with a better breakfast though. But it's free, so no complaint.
Comment from Hotel Management
Jan 18, 2018 by Ibrahim, Hotel Management
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3 out of 5
by A verified traveler

Fairly nice

Posted Jan 17, 2018
Pros: It was acceptable.
Cons: Value for the money isn’t great
Location: Access road to hotel - you’ll grow old waiting to turn at the light to get in/out onto the main road.
This hotel was nicer than most budget places but honestly for the price point I expected a little more. Room was fairly clean but bathroom needed attention. The wall where the toilet tissue was had questionable stains on it and the corner of the bathroom floor was dirty. Same dirt remained for entire visit. Great tasting coffee but otherwise breakfast was disappointing. People above us Friday and Saturday night were either bowling, sledding or some other loudly stomping activity. Finally at 1:45 am I walked to front desk to tell them. Didn’t help much.
Comment from Hotel Management
Jan 19, 2018 by Ibrahim, Hotel Management
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3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Decent Hotel. Very friendly staff.

Posted Jan 10, 2018
I prefer to stay in a more upscale hotel but this was for one night and the bed was comfy.
Comment from Hotel Management
Jan 16, 2018 by Ibrahim, Hotel Management
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5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Nice hotel close to the airport

Posted Jan 10, 2018
Nothing too special but nothing bad. Got a great deal on plane and hotel through expedia and was very happy with everything.
Comment from Hotel Management
Jan 16, 2018 by Ibrahim, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Belize

Perfect airport budget hotel!

Posted Jan 9, 2018
Pros: Location, price, comfortable bedI would have loved to have some bottled water in the room
Cons: I would have loved to have some bottled water in the room
Location: There is a huge shopping area less than 2 miles away with numerous restaurants.
I really enjoyed my stay at the Jacksonville Plaza Hotel. The front desk staff were incredibly friendly and efficient. I arrived too early for check in and they offered to store my luggage and gave me suggestions on places to go to shop and dine. There's a huge shopping area less than two miles away! I returned to find a very cozy room complete with a mini fridge and microwave. The bed was very comfortable and I appreciate having 3 pillows, including one with memory foam. They have a 24-hour shuttle to the airport too. I will definitely stay here again. It was a great bargain!
Comment from Hotel Management
Jan 9, 2018 by Ibrahim, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach County, Florida

Convenient overnight spot

Posted Jan 8, 2018
Easily accessed from the highway this was a nice clean spot to stop. Prices a little high for what is essentially a motel. Rooms small and walls paper thin. Staff was nice and breakfast served was adequate.
Comment from Hotel Management
Jan 8, 2018 by Ibrahim, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Lehigh Acres, FL

Stop on the way home from NY

Posted Jan 8, 2018
For the most part it was a nice hotel. I was disappointed with the fitness room, it was 2 tread mills and an elliptical. The latter was not working. I was hoping for a resistance machine. The walls were thin sound traveled. Also there could have been a tv in the breakfast area
Comment from Hotel Management
Jan 8, 2018 by Ibrahim, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Room overall

Posted Jan 5, 2018
Pros: Clean room and comfy bed
Cons: The yellow paint in the hallways... its a bit too much.. but that's my opinion.
Location: Good location and by good places to eat.
The overall stay was pretty good. The room was clean and the bed was very comfortable. The yellow paint going down the hallway... now we need to talk... :) its a bit much. I know that has nothing to do with my stay but its not very pleasing to the eye.. but that's just my opinion. Thanks for a good stay.
Comment from Hotel Management
Jan 6, 2018 by Ibrahim, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Safe and quiet

Posted Jan 4, 2018
Pros: Convenient and accessable
Cons: Space
Location: Fair price
Was a nice place to stay with my family. The staff was complimentary and genuine. We felt comfortable and secure there.
Comment from Hotel Management
Jan 4, 2018 by Ibrahim, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville international airport

Wonderful hotel and staff

Posted Dec 31, 2017
This is my favorite hotel.the staff is always wonderful and happy to meet you. And my stay is always wonderful and pleasant .I enjoy staying here. On all my trips to Jacksonville fla. Wouldn't choose no other.but here.and recommend to my family and friends to stay here.
Comment from Hotel Management
Dec 31, 2017 by IB, Hotel Management
Thanks for staying with us. We appreciate your feedback!