- Liked: Cleanliness, room comfort
- Disliked: Staff & service, property conditions & facilities
Needs maintenance— rental company is not good
I read many reviews both before and after we stayed and think this must be the unit. We were on the ground floor and disappointed in the upkeep and extremely disappointed in the rental company. It smelled like sewage (which must be a known issue given the number of diffusers located throughout the bathrooms) and there were multiple issues- toilet running, water dripping and front sliding door not locking on the ground floor. I never write bad reviews but this was by far the worst property we stayed in Costa Rica. The rental agency never returned our after hour calls when the front sliding door wouldn’t lock on the ground level facing the beach. We finally took the iron cord and looped around the door handle after the security guard couldn’t even get it to work. The next day when confronted they were extremely dismissive and said the housekeeper got it to work (really then why wasn’t it locked when we got back from dinner??). It was uncomfortable sleeping all night with kids in the room knowing the door was being held together by a cord and never being able to reach someone. That being said, the location is perfect- on the beach and property amenities is good. The pool is nice and the security staff is always available but I would never recommend.