Ratings based on 296 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
67% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from NC

Great family place

Posted Aug 6, 2016
We were looking for an all inclusive place to stay and we found it. The staff make this place so much better! Sergio, Francisco, Pamela, Margarida and the front desk staff were phenomenal people. They made this visit so much better. They were very giving, professional, enjoyable and knowledgeable of the area. There were a few negative things about the hotel, the hot water was touch and go ,the Internet was in and out, and the snack area food was just average. Hot dogs and hamburger daily at a Costa Rican hotel was not what we expected. The restaurant food has great fish but little variety. The hotel had a lot of security, clean rooms and great ocean and mountain views. We will definitely be back.
Comment from Hotel Management
Aug 12, 2016 by Hotel Staff, Hotel Management
Dear Erica, thank you for sharing your superb comments. It makes us very happy knowing what a nice stay you had in our hotel and how attentive and friendly you found our staff. We are very sorry about the inconveniences you experienced with the hote water and with the free wifi, please accept our most sincere apologies for it. We really do appreciate your advice regarding our all inclusive buffets and snacks, we are going to share them with our Management so that they can take them into account It was a pleasure being at your service. Warmest regards.
3 out of 5
by A verified traveler

Hotel viejo en remodelación. Comida repetitiva

Posted Jul 17, 2016
Edificio en constante freno delación que no termina. No hay animación importante que motive al cliente para no acostarse temprano. Comida repetida y más que barata
Comment from Hotel Management
by Hotel Staff, Hotel Management
Estimado Huésped, le agradecemos mucho que comparta sus comentarios. Nuestro mayor deseo es poder brindarle a cada uno de nuestros huéspedes la mayor comodidad posible, ademas de los mejores servicios all inclusive y de un personal que estén completamente comprometidos a brindarles todo aquello que necesiten para hacer de su estadía una experiencia muy placentera. Lamentamos mucho que la actual remodelación del hotel le resultara molesta, que no le gustaran nuestros servicios de comidas all inclusive y que nuestra animación no lo hubiera motivado, por todo eso le pedimos que por favor acepte nuestras mas sinceras disculpas. Le Haremos llegar sus comentarios a nuestra Geencia para que así ellos precedan a tomarlos en cuenta lo antes posible ya que como mencionamos anteriormente, nuestro mayor deseo es poder ver a nuestros huéspedes completamente complacidos durante toda su estadía. Fue un placer poder atenderle. Muchas gracias por su visita.
2 out of 5
by A verified traveler

The Beach

Posted Jul 1, 2016
The beach has become very dangerous. It has a nasty drop and tremendous undertow. Impossible to swim for children.
Comment from Hotel Management
Jul 11, 2016 by Hotel Staff, Hotel Management
Dear Traveler, thank you for sharing your comments about your stay in our hotel. We are very sorry that you found the beach dangerous due to its undertow; luckily, our hotel offers a wide variety of fun activities for both, children and adults so that they can have as much fun as they want either in the swimming pool, playing volleyball or basketball or taking part in many of the others activities we offer. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.
5 out of 5
by A verified traveler from Murfreesboro, TN

Friendly staff, great location

Posted Mar 1, 2016
Pros: Very friendly, accommodating staff, all inclusive food was great, being able to get an Imperial beer at the bar before hitting the beach made my day.
Cons: Can't think of much. excellent accommodations and food, met friendly people from around the world, and had a great time..
Location: The beach was a daily destination, but shopping in town was a fun adventure. Short drive to Manuel Antonio, which is a must
On a whim, with 11 days to plan, I chose Best Western Jaco Beach and I was not disappointed
Comment from Hotel Management
Mar 19, 2016 by Hotel Staff, Hotel Management
Dear Sean, thank so much for your marvelous review. We feel really proud to learn that your stay with us was such a success that there was nothing that you found bad or below from what you had expected because there is nothing we want more than to make it possible so that all our guests can have all the comforts they might need, with amazing all inclusive services so that they can have all the relaxation and fun they want. It is also great that you found our locatio so convenient because we are not only right infront of the beach (and with direct access to it ) but we are only a few blocks away fromthe center of Jaco and on a very busy street full of cafes, stores and restaurants so our guests can do just about everything without having to use a car. It has been a pleasure having you here with us. Thank you for your visit. Warmest regards.
4 out of 5
by Alvaro

This traveler left a rating score only Posted Feb 23, 2016 on Hotels
4 out of 5
by A verified traveler from Staten Island NY

Nice Hotel, on the beach, great for families

Posted Feb 12, 2016
Check-in was quick. Room was spotless, and modern. Great beds, pillows and towels. Needed assistance into my stay and maintenance arrived within minutes. Great facilities, including the pool and several bars. Food - good breakfast and lunch. Dinner was ok. Friendly staff.
Comment from Hotel Management
Feb 17, 2016 by Hotel Staff, Hotel Management
Dear Phil, thank for posting such fantastic comments about your stay. It is delightful that everything in our hotel was up to your expectations since it is extremely important for us to be able to make our guests be completely satisfied with all of our services and very comfortable with our accommodations. We also want our guests to have all the fun they can, enjoying all the great activities our hotel offers and our very convenient location (we are right infront of the beach and with direct access to it and we are also just a couple of blocks from downtown Jaco). Our entire staff are always making sure that our guests have everything they need and that they can feel more than welcome during their entire stay. It was a pleasure being at your service. Thank you for staying with us. Best regards.
3 out of 5
by A verified traveler from kansas City

Exactly as publicized.

Posted Feb 9, 2016
Pros: Open and easy to get around. Very pretty grounds and facility.
Cons: The furniture.
Location: The town is close by and easy to walk to. Many outdoor events and activities. A great place for families
Great staff and service. Facility was basic but clean. The staff was attentive to everything . Food was very Good!
Comment from Hotel Management
Feb 12, 2016 by Hotel Staff, Hotel Management
Dear Henry, thank you so much for sharing your wonderful comments about your stay with us. It is sensational learning how much you liked our hotel, finding it so easy and convenient to get around and with so beautiful grounds and premises, such good all inclusive services (especially our food which you found so good) and our great staff who are always making sure that our guests are happy, comfortable and satisfied during their entire stay. We would really appreciate if you could let us know what is exactly what you do not like about our furniture since there is nothing we want more than to make our guests happy and satisfied. It was apleasure being at your service. Thank you for staying with us. Warmest regards.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 27, 2016 on Hotels
3 out of 5
by A verified traveler from New Jersey

A nice way to get a value deal including flights

Posted Jan 16, 2016
Pros: Price. Location.
Location: Jaco is a fun party town. Surfing is amazing. A good launching point to trips up and down coast.
A good value for the money. Its more of a family hotel so if you are a single male traveler looking for fun book downtown in Jaco instead. I used it for a few bites of food and a place to sleep. All in all it was good but, again more family orientated and not single e party time venue.
Comment from Hotel Management
Jan 21, 2016 by Hotel Staff, Hotel Management
Dear Sizzle Chest, thanks for sharing your awesome comments. It is great knowing that you enjoyed staying with us finding us so comfortable and with a very good quality for price relationship. Our location is very convenient because as you wrote, we are just a couple of blocks from downtown Jaco (so our guests can party downtown without having to us a car) andare right infrontof the beach with direct access to it. Once again, it is very nice that you had so much fun while staying with us. Thank you so much for choosing us and we hope to see you back again soon. Warmest regards.
3 out of 5
by A verified traveler from Washington DC

The most boring place ever. Specially at nights

Posted Jan 13, 2016
No music, no activities, very boring place. Usually all-inclusive hotels have day/night activities but this one is clearly the exception. The rooms, the halls and the whole hotel definitely looks old. Clean but old. In the PLUS side: the food was very good.
Comment from Hotel Management
Jan 22, 2016 by Hotel Staff, Hotel Management
Dear Michael, thank you for posting your comments about our hotel. We are a hotel whose utmost desire is to provide our guests with very comfortable accommodations and great all inclusive services so they can relax and have all the fun they expect and deserve. It is wonderful that you like all our food so much, we assure you that our Food & Beverage Staff are going to be very happy about it. We are happy to informyou that as you could see, the hotel is currently being renovated and remodelated, since it is being done by parts, some parts of our premises have not been worked on yet. As soon as all the work is finished, all the hotel is going to have new furnishing s and the most modern electrical appliances for our guests' total satisfaction. We are also happy to tell you that the hotel has an animation team that offers different activities for both day (such as water aerobics, tai chi, small tournaments for different sports and games such as volley ball, beach soccer, pool, ect) and night (like live music, karaoke, ect.) these activities are scheduled and varied every single day. We are immediately going to see into it why they did not have any activities during your stay especially since we are actually in high season and the hotel is completely booked. It was a pleasure having you here and we really do appreciate all your comments. Thank you for your visit. Warmest regards.