View from room

Reviews of Fuego del Sol Beachfront Hotel

3 out of 5
Fuego del Sol Beachfront Hotel
Playa Hermosa, Jaco, Puntarenas

Reviews

6.8
Rating 10 - Excellent. 43 out of 192 reviews" "
Rating 8 - Good. 43 out of 192 reviews" "
Rating 6 - Okay. 51 out of 192 reviews" "
Rating 4 - Poor. 39 out of 192 reviews" "
Rating 2 - Terrible. 16 out of 192 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
we were very happy with the hotel, the room was very clean, pool was great, we had lunch in the restaurant overlooking the sea. the staff was very friendly and professional. this one of the nicest hotel that we have stayed in the two weeks in Costa Roca. i would recommend it. there was a restaurant 5 minutes away called Animal, that was also an excellent place comfortable and
Stayed 1 night in Mar 2024
Response from Director on Mar 4, 2024
Francesco, thank you very much for your nice review. We are delighted you enjoyed so much the hotel. So happy to hear you considered us the nicest hotel you have been in Costa Rica. Thank you for recommending it. For us , costumer service is a priority, so glad we could fulfill your expectations. We hope you can visit us again soon.

6/10 Okay

Gzim

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are awesome, you cant expect any better service anywhere , super friendly easy going and helpful , the rooms don't have anything at all and are old
Stayed 1 night in Feb 2024
Response from Director on Feb 23, 2024
Hello Gzim , thank you very much for taking the time in doing this review. We are delighted you enjoyed the customer service we provide, for us is very important you feel well attended. Regarding the rooms, we dont understand the comment. All of our rooms are 100% remodelled, everything is completely new. After remodelation we opened to the public on July 1 2023. Said that, is not even 1 year old. All of the rooms have new A/C, hot water, TV with all the channels of the wolrd and streaming platforms, WIFI, working desk, balcony with new teak chairs to enjoy the ocean view and breeze. You were in room 204, with a comfortable king size bed with new mattress and new good quality linen. New curtains, new decoration. All bathroom furniture is new.

10/10 Excellent

Julee

Stayed 1 night in Feb 2024
Response from Director on Mar 30, 2024
Gracias Julee, por su buena calificación. Nos alegra que haya disfrutado todo en nuestro hotel. Esperamos que vuelva pronto, será un placer atenderle.

2/10 Terrible

Melissa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this place is that room 201 has the upper balcony that overlooks the ocean. Now the Cons: our balcony sliding door didn't lock. So essentially anyone from the beach could walk up and climb up on our deck and open the sliding glass door. We didn't feel secure and I didn't trust my belongings there while I was away. I told the front desk guy about it and he came to my room with the maintenance guy and they couldn't fix it. He said we'll get you a stick. It took over an hour and a text to him asking if he was going to bring down a stick to secure the door. Finally the maintenance guy came and gave my husband a broom handle. The damn stick was too long to wedge in door jam! My husband texted the front desk guy and said the stick is too long and doesn't work. He read the message and chose to ignore us the rest of the night. So I ended up taking a wooden chair and wedging it in the door jam to secure it while we slept. We didn't feel safe so we left the next day. The hotel manager was there and asked us why. We told him our reasons and he never offered to refund us our money for the second night we paid for. I was just done with them. The room itself was fairly clean. Bare bones minimum. The shower drain was gross with a busted metal cover. The curtain on the broken sliding back door had black mold growing on it. The food is not good. The service at the restaurant was good. They were nice. Front desk guy was super rude.
Stayed 2 nights in Feb 2024
Response from Director on Feb 21, 2024
Hello Melissa, thank you very much for taking the time in doing your review, it always helps us to improve. We are very sorry all the inconvenience you went through. I agree with you, it was not well handled, the person in charge of solving your problems did not do well. We are not used to this situations, on the contrary, we are recognized for very good costumer service. We hope we can do better next time , as you deserve. Please accept our apologies.

10/10 Excellent

geovanny, san diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new construccion. Very clean and supee close to the ocean......
Stayed 1 night in Feb 2024
Response from Director on Feb 5, 2024
Thank you very much for your comment. We are glad you enjoyed the complete remodelation and cleaniness. And yes, we are right in front of the ocean. We hope you can visit us again soon.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, right in front of the ocean. The staff was super friendly and helpful. The property looks recently updated and in a great location.
Stayed 1 night in Jan 2024
Response from Director on Jan 18, 2024
Hello John, thank you very much for your kind review. We are delighted you enjoyed the locatión right in front of the ocean and our costumer service offered by our staff. The property was recently and completely remodeled. We opened on July 1st, 2023. We hope you can visit us soon again.

10/10 Excellent

Magdalene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can’t say enough good things about this place. It was newly renovated, we were in a room directly on the beach with a patio over looking the beach and the sea. It was a dream location. The beach and sea are right there for swimming & sun bathing. The staff are really friendly with a shoutout going to Eric, Alan & Angela who patiently helped us navigate SIM cards, places to visit and pretty much any requests. We really appreciated the great conversations too. One thing to note is there is no fridge or coffee maker in the rooms but we were told these will be comming. Highly recommend and take no notice of the bad reviews many months ago as the hotel is under new ownership and has been renovated. Thankfully we read the review that mentioned this or we would have missed out on a real gem !! We will be back !
Stayed 4 nights in Dec 2023
Response from Director on Jan 8, 2024
Hello Magdalene, thank you very much for your nice review and thank you for letting people to know about the new administration and that the old reviews should not be taken in consideration. We are glad you enjoyed every aspect of the hotel. The location just in front of the sea. The staff and our costumer service. It will be our pleasure to receive you back.

10/10 Excellent

Cari

Stayed 1 night in Jan 2024
Response from Director on Jan 27, 2024
Muchas gracias por su evaluación Cari. Nos sentimos muy contentos que haya quedo satisfecha con el hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar!
Muy bien nada más las habitaciones necesitan algunas comodidades básicas como una pequeña refrigeradora , secadora de pelo , máquinas de hielo cosas así para estar exc !!
Stayed 2 nights in Dec 2023
Response from Director on Dec 26, 2023
Saludos, muchas gracias por tomarse el tiempo en hacer su comentario, siempre nos ayudan mucho a mejorar. Las pequeñas refris se está analizando para agregarse en un futuro. Secadora de pelo las tenemos en la recepción para ser entregadas a solicitud del cliente. Tenemos hielo en el hotel para uso interno pero si el cliente nos solicita, con mucho gusto se lo podemos brindar. También tenemos hielerasen caso de que necesite concervar algún producto. Por último, tenemos 3 habitaciones de la categoría superior que están equipadas con todo lo básico de una cocina. Hornos, refrigeradora grande, cocina, etc. Espero que nos pueda volver a visitar de nuevo muy pronto.

10/10 Excellent

ERIK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
oceanfront
Stayed 11 nights in Nov 2023
Response from Director on Dec 18, 2023
Muchas Gracias Erik. Nos alegra mucho que haya disfrutado el hotel.

10/10 Excellent

randye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignore the negative reviews. They are from years ago before the hotel was torn down. This place is BRAND NEW!! I can't say enough positives about this hotel. Rooms are beautiful with great A/C, comfortable beds, and lovely decks. Location is right on the beach where the restaurant serves amazing food. The staff were the best - very helpful and accomodating. I wouldn't stay anywhere else!!
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you, thank you , thank you, and I cant thank you enough for this comment . You dont know how hard we tried convincing this company that we were a whole new administration and that we remodeled 100% the hotel. We are so happy you had such a great time with us. That you enjoyed the new rooms, the best beachfront location, and the food. Specially the staff, we put a big effort so our guests feel the best service possible. Thank very much again :). We hope you can come and visit us again soon. It will be a pleasure to receive you.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent experience over all, thank you
Stayed 1 night in Nov 2023
Response from General Manager on Nov 23, 2023
Thank you very much for your kind words. We feel very happy that you enjoyed everything about the hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service clean, relaxing, good food beautiful beach ideal for surfing
Stayed 1 night in Aug 2023
Response from Director on Aug 28, 2023
Hello David, thank you very much for taking the time in doing your nice comments. We feel very happy that you enjoyed everything that Hotel Fuego del Sol has to offer.We hope you can come back soon, it will be a pleasure to receive you.

8/10 Good

Jesús

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness
No frills, could use some amenities
Pretty basic place to stay if you want access to the beach and the local restaurants & bars. The room was a bit run down with only one bright light and lumpy pillows on the bed. There was no safe in the room, and Wi-Fi only near the front desk. Pool and their beach area was great, though we were woken up at 6:30-7am by a group of 30+ people using it for a party. They didn’t clean our room while we were there (2 nights)
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities for the price. During the day they have people in the pool etc which are not guests of the hotel.
Stayed 1 night in May 2019

6/10 Okay

Jennifer

Ok if you just need a place to sleep for a night
Pros: staff is friendly and helpful, right on beach, macaws and iguanas in trees, breakfast is sufficient, A/C works, easy walk to restaurants Cons: run down, hotel sells day passes to pool so it was FULL, dogs and food in pool, some safety concerns like extension cords with phones plugged in on the edge of pool, “bar” only has one kind of canned beer and some sodas, bugs and ants in rooms, pool had hazy water It was ok if you were just passing through and needed a place to sleep for one night. We felt safe.
Stayed 1 night in Feb 2019

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Price was double what this was worth in CR. Nice location on the beach, but sparse amenities. WiFi only in front of the office. Worst thing is they bus in people for the day on Saturday and Sunday who crowd the pool and beach area leaving no place for hotel guests. There were easily 100 on Sunday - no regard for the overnight guests.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
We asked for help to book a tour and she never helped us. There were cucaraches in the room . There was hair in the breakfast .
Stayed 2 nights in Dec 2018

4/10 Poor

John, Costa Rica

Disliked: Staff & service, property conditions & facilities, room comfort
Outdated and lacking maintenance. The hotel is right in front of the ocean, which is great. Unfortunately, that’s the only good thing about it.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like home! Friendly staff! Pool, Restaurant. Right on the beach!
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

RRuiz, Monteverde

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience, dirty toilet, dirty bedding, I will never return.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad expetation
We didnt have WiFi at all and also the tv programs. No cable
Stayed 1 night in Jun 2018

10/10 Excellent

Lisa , San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach. Was very quite, and peaceful.
Stayed 6 nights in Apr 2018

2/10 Terrible

Erick, CR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maintenance required
The staff, was very unfriendly and everything needs maintenance; seems like the hotel is falling down. The pool and also the pool's bathroom have fungus. No pool rules... everybody eats in the pool and water was cloudy and disgusting.Nobody cares about pool's cleanliness. I got my breakfast on a reused (not washed dish) . In summary, not a nice place. Overrated !!!
Stayed 1 night in Apr 2018

10/10 Excellent

matt, butler pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and great staff
nice hotel and the staff was great everyone helped me the food was also great
Stayed 8 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautifully decorated with art work on the walls. The cleaning person was creative in decorations with towels. I liked the view of the ocean.
Stayed 2 nights in Feb 2018

6/10 Okay

Shar, Oregon, USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On the beach
overpriced for the quality. Check in was a breeze. No paperwork and the receptionist found us while we were waiting on the beach earlier than check in time. No ice, but the bar man held an item that needed refrigeration. Helpful staff.
Stayed 2 nights in Jan 2018

4/10 Poor

Ehab, Heredia

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor for the cost
Not good at all, dirty , damaged , care less about the installations and the beach from the stuff, Breakfast fine, not recommended
Stayed 2 nights in Aug 2017

8/10 Good

Eajaz

Disliked: Staff & service
Family on the Run
Had a good time, but on second day at Dinner, the server was obnoxious had and RUDE, we left to have our dinner at a better place. Otherwise all was fine

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on the beech
Have stayed there twice. WOULD STAY THERE AGAIN. Great quiet place on the beech.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local hangout
No hot water, only one towel after I asked, no shampoo, etc. Dirty sheets, dirty walls, the girl who checked me in never smiled once. On the weekends the locals take over the pool. Close to the beach. Restaurant people were friendly, breakfast ok. Overall, very disappointed.

8/10 Good

diego, CR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was a good hotel, not excellent, but it was good overall

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever value, stay absolutely anywhere else
Im ashamed i paid so much for such a terrible hotel. Im terribly disappointed at what poor value it was. Hotels.com and the owners of the hotel should all be ashamed of themselves. uncomfortable bed, room full of cockroaches. I didn't even get a towel... just a bath mat. no shampoo. Nice beach.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for Playa Hermosa
Great resort style hotel. beautiful views, nice pool, good food at the restaurant and great staff

6/10 Okay

Mitchel, Newport Beach

Place is very relaxing. Good for a surf trip just don't expect 5 star amenities. They offer a free breakfast (desayuna tipico or continental) and coffee. They could use new pillows. Surf conditions in front of the hotel can get pretty serious. Not for beginners. Overall a nice Costa Rica vibe.

8/10 Good

Mauricio, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back anytime... good for the money
Check in/out was easy and fast, no elevator but only 2 floors. Hotel/pool cleanliness was perfect. Food was good and it's price was good too. The only bad comment is about the bed... a little too hard. Overall I liked the hotel and will go back anytime.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach.
It was a nice experience, the staff was nice and the location is the best. I want to go again. I didnt like that some people were smoking.

8/10 Good

Spyro , Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a cute mom and pop hotel.
Loved our stay here! The hotel is located right on the beach. It was very quiet, and we practically had the beach to ourselves. If you're looking for a fancy getaway, this is not the place for you. This is where you go when you want to avoid the tourists and just relax. The only other guests were surfers, and we enjoyed watching the every morning. They also have a restaurant/bar that faces the ocean. The food was incredible. The entire staff was very friendly and accomodating. Our room was always clean and the hotel grounds were very well kept. We cannot wait to return here!